The POS Software Blog

The POS Software Blog

News from Tower Systems about locally made POS software for specialty local retailers.

CategoryPOS Software

POS software scale integration helps small business retailers sell with accuracy

September 19, 2018
2 Min read
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The authorised and government approved integration of scales with the Tower Systems POS software enables us to deliver a beautiful solution to small business and independent retailers in many situations.

Through the integration, our POS software talks with the scales, reducing the opportunity for data entry mistakes, making the sales process faster and delivering business outcomes that enable small business retailers to benefit.

Delivered years ago and maintained since, our POS software scale integration is a fine solution for retailers that sell products by weight: candy stores, pet stores, produce businesses, garden centres, butchers, supermarkets and more. We can connect scales to the POS and enable sales by weight. It is easy and fast.

We have structured advice and support for connecting scales to the POS software.

Any retail business selling products by weight can rely on our scales integration for fast and accurate selling at the counter or anywhere in this business.

Although there are alternatives to selling by weight such as splitting and pre-packing stock and double-typing prices at the counter, these methods waste keystrokes and time while increasing the risk of avoidable data entry mistakes that can impact a business  bottom line.

The scanner / scales tool that we recommend is connected to our POS software provides a range of solutions / benefits:

  1. All-Weighs Scale Platter with integrated Produce Lift Bar or Produce Rail™
  2. FirstStrike advanced decoding software delivers the best performance in reading poor quality labels
  3. Aggressive and ergonomic 360° 5-sided scanning
  4. Host Download – Lowers Service Cost and Improves Operations
  5. Diagnostic Reporting – For improved preventative maintenance
  6. Productivity Index Reporting™ – Helps identify poorly printed labels
  7. Cashier Training™/ Ergonomic Index – Identifies Poor Scanning/Weighing Habits

We work with each of our customers to deliver a solution tailored through settings and other opportunities to serve the needs of the business. Our experience o=ver the years from POS software scales integration has enabled us to provide a flexible and valued solution to our customers in this area.

Scales integration is another way our small business focussed POS software company serves businesses well, providing solutions that enable local family-owned small business retailers to compete against big businesses.

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Australian POS software helps specialty small business retailers compete

September 13, 2018
2 Min read
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The most effective ways small business retailers can compete with big businesses and online is through efficient operation, accurate data and customer service touch-points that add appreciated value.

Tower Systems only sells its POS software to small business retailers. We help our customers achieve efficient operation, accurate data and customer service touch-points that add appreciated value. we do this every day in many different ways, tailored to the business niches we serve.

We believe in small businesses, their importance to local communities and their broader economic value.

Through our software, our personal in-store training, 24/7 human and locally based help desk service, regional user meetings, weekly online workshops and other touch-points we help small business retailers beyond what is usual for POS software companies.

Our company motto is we’re here to help. We take this seriously. Everyday, out motto challenges us to help our customers in ways they do not expect, ways beyond the software itself.

Founded in 1981, Tower Systems has evolved as technology has evolved. The software we sell today is generations away from where we started. We are proud to have served some of our customers for decades.

More than 3,500 specialty small business retailers in Australia and New Zealand use our specialty POS software.

To us, a specialty retailer is one that offers services unique to the channel, services that define the business.  We embed in our software for each retail channel facilities that serve needs unique to that channel. We take pride in doing this and enhancing these channel-specific facilities as the needs evolve.

PERSONAL SERVICE MATTERS.

The Tower training is personal, one-on-one. It is delivered in-store, by someone with extensive retail experience.

The help desk help desk is based in Hawthorn victoria. When people call, the call is answered by a human and not a computerised phone system. We believe in personal service.

The company also offers free online training workshops where retailers  can learn more and talk to each other about how they use the software.

Every customer has access to free one-on-one training year after year.

There are also user meetings around the country where people can meet the management and technical team in an open group setting for more free training and free assistance.

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POS software small business retailers love

August 29, 2018
2 Min read
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The POS software from Tower Systems is valuable for indie small business retailers as it provides tools through which these businesses can compete, grow and become more valuable.

This is POS software with a proven track record, heritage and value embedded for small business retailers in a range of specialty retail channels. Software already used by thousands of small business retailers. Software technically rich and functionally smooth – ready for enjoyment at all levels of any independent retail business.

Retailers love our POS software and the support that backs the use of the POS software because of our accessibility, focus on small business, commitment to channel specialisation and the regular updating of our POS software. Each year our skill set improves and with this our ability to serve niche retail businesses.

While Tower Systems offers POS services for all retailers, our core business is the provision of specialist software packages for gift shops, newsagents, jewellers, pet shops, garden centres, firearms shops, adult shops, bike shops and toy shops.  We are the leading Australian company supporting these markets and our software is directly developed for their unique needs.

Tower Systems understands these needs because it owns and manages its own thriving retail businesses.  Our staff have retail experience and our software is informed by what happens in real world business – not from what happens behind a desk.

The company’s strong management infrastructure champions the small business, independent culture of Tower Systems.

Here are practical ways we help small business retailers in and beyond our POS software:

Software enhanced by user suggestion and direction.

  1. Easy access to training.
  2. Easy access to support.
  3. Regular free training.
  4. Regular user meetings.
  5. Easy access to business management advice, beyond the software.

Tower Systems is accessible to every one of our customers. We stand by our promises and deliver not only in terms of software but also in terms of training and advice. For us, it is personal. It is why every customer has easy access to the leadership team of the company, why every customer can self escalate any issue they want right through to the ownership of the company if there need arises.

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POS software user meetings keep us in touch with small business retail

August 27, 2018
2 Min read
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In then last week the leadership team of our company have met face to face with owners of retail businesses using our specialty POS software in Perth, Sydney, Brisbane, Adelaide and Canberra.

This is the first week of a tour around the country, meeting  with customers, sharing insights, listening to business challenges and exploring who we can better help each other.

Being face to face, with the right people in front of each other, decision makers, listeners who can make a difference, is what customer service from POS software is all about in our view. This is us being true to our word, honouring our commitment, delivering on our promises.

Anyone can say they will host user meetings. It is hard work, expensive and time consuming. Here at Tower Systems we want to live truth to our words every day,. It is why we are in the middle of this national face to face user meeting and listening tour.

While these sessions are a wonderful opportunity to share training and business management experience, they also provide us with valuable feedback and business insights that we can leverage to deliver better outcomes for our customers. There is doubt the sessions make us a better POS software company, especially in service of small business retailers.

We are grateful to the independent retailers using our POS software who have joined us in this latest series and to those who will join us on the online version of the events where we will connect with businesses that might otherwise not be able to reach the major city locations in the current tour.

Small business POS software is about personal service, like small business retail. Lose contact with your customers and you lose the soul of your business. This is why we make ourselves as available as we do, it is why we are so accessible in the marketplace, at these sessions in capital cities and major regional centres.

Tower Systems is proud to serve only small business retailers in niche retail channels, growing stronger and more valuable retail businesses. We are grateful for customer support every day.

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Helping indie retailers pitch shop local

August 26, 2018
1 Min read
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IMG_9093The shop local movement has a good profile. Locals do tend to prefer to shop local. Retailers need to actively and consistently leverage this through a regular reminder but such a reminder is hollow unless you offer local benefits such as community engagement, hiring locally and sourcing locally made products. Actively engaging in the business through locally focussed decisions helps any retailer bring power and strength to their calls for people to shop local.

This is our advice today – if you pitch shop local, live in in your shop every day and show you yourselves believe in it. Our POS software can help.

Tower Systems helps retailers actively pitch and live the shop local mantra through its POS software and through the business support the company provides in its training and on its website.

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People loving Christmas ornaments website

August 17, 2018
1 Min read
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Our Christmas ornaments website is enjoying excellent sales success early in the Christmas season. Offering the wonderful and limited edition Hallmark Keepsakes range. The MyOrnaments website is a hit with Australian shoppers, pulling excellent sales and queries.

This is another of our POS software connected websites, bring online revenue to local high street retail businesses. Finding new traffic and leveraging commercially valuable results.

Tower Systems is proud to be offering web and in-store solutions to independent small business retailers in a beautiful win win.

Specialty Christmas ornaments are sought after, especially those dated to a year and available in limited quantities, as these are. We are grateful for the opportunity through this website to showcase ur web development and POS software integration tools and to do so in a visually appealing and easy to shop site.

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Our POS software lets you replace the coffee card loyalty approach

July 13, 2018
2 Min read
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The coffee card type of approach to loyalty where you clop or stamp the card wiht each coffee to track when a shopper is due a free coffee is old-school.

Ion seconds and thanks to a quick scan using our POS software small business retailers can easily track who is due what. This is time saving, more accurate, safer and beneficial to customer and shopper.

This is another part of the awesome loyalty facilities in our POS software. It is another way we help small business retailers compete in the tough loyalty stakes.

Another valuable loyalty / up-sell tool is BUY X GET Y.

The “buy x, get y” pitch is a common offer in retail businesses, especially those that sell everyday items such as pet food, magazines, garden mulch and other consumable items.

In the Tower Systems software loyalty facilities you have access to a powerful and configurable BUY X GET Y facility. You can use this to track shopper engagement and ensure proper rewarding of the free product at the right time. This is an excellent tool for driving shopper loyalty without the usual manual overhead of clipping cards or managing other processes. You can also report on the reward at the right time back to the supplier to ensure you are compensated for giving away the free product. Indeed, you have various detailed reporting options.

The BUY X GET Y facility has been developed with retailers in several channels as well as with suppliers to those retailers to ensure it meets the requirements of both business participants.

The total loyalty package in the Tower Systems software is comprehensive, flexible and tuned to offer retailers choice through which they can serve their own situation with confidence and success.

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Small business retailer loves our POS software loyalty options

July 12, 2018
2 Min read
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We love hearing how our POS software customers embrace the awesome retail loyalty facilities in our POS software. In calls and emails customers tell us terrific stories of success they have had and continue to have with the expansive and valuable loyalty tools in our software.

Here is one message we received last week:

Not sure how to tell the entire team what I think and you are still my go to man at Tower.

We started discount vouchers about 2 months ago and your support team has put up with my questions and been very calm and collected with me.

The Vouchers are fantastic and most people lose the bits of paper so % redeemed is poor ( good for me !! ) but people REALLY appreciate this and love the idea. When someone comes in with a bunch of vouchers and gets

$ 10 off they are so pleased !!

Great idea and something that you can definitely ask any stock feed store to phone me about if you want – I think it gives us an edge.

Here is another email:

I have to say I am shocked at how well the discount vouchers have gone. I know I said I was not interested but as soon as someone spent $50 more in the shop because of a $2.00 voucher I was sold. Now I push them every time and they easily pay for themselves. You have made this old man very happy.

The loyalty facilities in our POS software are awesome. This is because they were developed closely with retailers. These are not tech facilities developed in a lap. No, they were developed on the ship floor over time, tried and tested. This is what makes them truly useful.

In our own retail experience, which sees us competing against major retailers in a Westfield shopping centre, several shoppers have stated they prefer Discount Vouchers over the rewards programs of our competitors.

We are confident that Tower Systems’ Discount Voucher facilities can help you:

  1. Get customers spending more in a visit.
  2. Bring existing customers back sooner.
  3. Attract new shoppers to your business.
  4. Drive impulse purchases at the sales counter.

The b beauty is you can call the vouchers what you like. We use the term discount vouchers as it makes sense to most. However, our customers can change the name label in seconds.

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How we help small business retailers love their POS software

July 11, 2018
2 Min read
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Tower Systems helps thousands of small business retailers with awesome software and even better customer service. This is service that goes beyond what is usual. It is a terrific point of difference that has evolved through years, decades, of service.

Beyond our personal one on one help desk services, here are other services we offer to retailers who use our POS software.

  1. Free group training workshops. Every week. Each offers plenty of Q&A time. Click here to book.
  2. Free one on one training. After your system is installed and you are trained, request more one on on training. Book: bookings@towersystems.com.au.
  3. Free business performance analysis. We offer a fresh eyes review of your business as revealed in your data.
  4. Free theft check. We look in places retailers tend to not look, seeking our possible theft indicating behaviour.
  5. Xero integration. Save time. Cut mistakes. Click here for details.
  6. Cloud backup. Never do an end of day backup again.
  7. Webstore integration. To Magento, Shopify or WooCommerce. best practice. saves time. Increases revenue. Click here for details.
  8. Smart loyalty. Facilities that increase basket depth and bring shoppers back sooner. Click here for details.
  9. Local focus. Through our software pitch local knowledge and experience in ways that set your business apart and make you a local champion.
  10. Stock review. Our software can tell you what is dead stock, making it easier for you to quit this.

Our software support coverage is comprehensive. Our Tower AdvantageTM software support coverage includes:

  1. Help desk support in the use of our software.
  2. After hours support for urgent problems relating to our software.
  3. Free one on one training in our software each year.
  4. Software updates.
  5. Access to our online knowledge base – with more than 600 articles.
  6. Access to our online training video library – with more than 130 videos.
  7. Access to our live weekly online training workshops.
  8. Access to checked by Tower supplier stock files.

We are not your average POS software company. Our user experience is nurtured through respect and professional contact every day, beyond the usual Monday to Friday work day. We’re here to help is the motto we live and work every day.

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Our software helps retailers easily handle subscriptions

June 28, 2018
1 Min read
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Subscriptions are bigger than ever in retail and our POS software is ideal for handling subscriptions. We are expert in the area and have solutions to suite a variety of needs.

Subscriptions can take multiple forms and payment can be handled in multiple ways. They can be a powerful way to cement a relationship with a shopper for the long term. They can also offer you a wonderful gift to sell to someone. Indeed, subscriptions can be as long-term valued and appreciated  by your business as they can be by your customers.

Thanks to flexibility, power and that the software we sell is made and maintained by us, we have capacity to serve the subscription need in retail in multiple ways.

If you offer subscriptions in your shop or offer subscription services in one way or another, talk with us as our retail management software may be suited to your needs. For sure we will let you know if our software does not meet your needs.

Tower Systems helps retailers tap into wonderful and current day subscription opportunities.

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Avoid POS software confusion, Tower Systems is not POS Solutions

June 22, 2018
3 Min read
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When you do a Google search for our company, Tower Systems, POS Solutions comes up high in the results. This is unfortunate as it misrepresents our company.

We have nothing to do with POS Solutions. They are a different company with different owners, thankfully, in our opinion.

Tower Systems has a proud tradition of serving small business retailers in Australia and New Zealand with awesome POS software that we have 100% developed. yes, this is local POS software for local retail business needs.

Our support is local too. The support is provided by humans working in our Melbourne head office, in the inner suburb of Hawthorn. You can come visit us and see for yourself the wonderful team we have here providing human based support for small business retailers.

We are proud of our software and our support and grateful that is is very different to what POS Solutions sells. This is why we say be careful when you do a Google search for us and see POS Solutions in the result. They are not us.

Our POS software serves a bunch of different retail businesses. We have different versions for each type of retail business. We dive deep into the needs of each retail business as we try and make sure that our specialty software is genuinely special for the needs of our customers.

Here are some of the things that matter to us and through which we serve the needs of our customers:

  1. Our software continues to evolve. We release two to three major updates each year. You choose when to load them. Each update is thoroughly tested in a comprehensive beta program.
  2. We own retail businesses. Yes, we walk in your shoes.
  3. No locked-in support fee. Taking up support coverage once the three-year period ends is optional.
  4. Lower support costs. Also, transparent. No mates’ rates for a select few.
  5. Fast support. Most calls are handled when you call. If not, we call back.
  6. Transparency. At any time, you can see live how many help desk calls we are working on and how many we have closed that day.
  7. Support escalation. We have a structured escalation process should you be unhappy with a support call.
  8. Easy management access. The leadership team of Tower Systems is available to you. We take customer service seriously and personally.
  9. Updates when you You are in control of when you load updates.
  10. You are listened to. We offer the only transparent, user driven, software enhancement suggestion service. All our customers are listened to.
  11. Free training. Long after you install our software you have access to free personal training to refresh knowledge or cover new facilities.
  12. More integrations. Our direct links to Xero, Magento, Shopify and more mean you have more direct link options to help you grow your business.
  13. Business management insights. We can look at your business performance data and provide a personal analysis of what we see
  14. Owner access. Call Tower owner, Mark Fletcher, on 0418 321 338 or email mark@towersystems.com.au.
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How our POS software compares to Retail Express.

June 20, 2018
2 Min read
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We love opportunities of demonstrating our POS software in a head to head comparison with the Retail Express POS software.

We are happy to visit businesses to show our software on the table next to Retail Express. Function by function this type of comparison is really valuable as it lets the software speak for itself. Comparison is useful as there you are in control from a user perspective.

Our service is personal. If you are interested in our software our if you purchaser our software, we visit your business. This personal approach is ideal for comparing our Tower Systems POS software with retail Express. We are happy to be there the same time as Retail Express. This approach puts the customer, you, at the heart of decision making. It allows you to make a decision based on the facts.

We have not used Retail Express just as Retail Express has not used our software. We cannot, therefore, speak to comparison knowledge. This is why we suggest a head to head in-store comparison. You pick a function and we will show you how our software works and you compare the exact same function with Retail Express. This is a perfect opportunity for you, to be sure that you are choosing the software that is right for your business.

Tower Systems today serves in excess of 3,500 customers. These are all small business retailers in selected retail channel niches. Our software is socialist for each of these retail channels. We continue to tailor it deeply to the needs of each of these retail channels. This provides a better and more personal outcome for the retailers in these channels. This is also a reason we are happy for a head fro head comparison with Retail Express.

To book in an obligation-free in-store head to head POS software comparison with Retail Express call us, email us or visit one of our local offices. We;d love an opportunity to personally show you what we do and help you compare our POS software with POS software from Retail Express.

CALL A TOWER NEWSAGENCY EXPERT TODAY: Please call our sales team at 1300 662 957 or email them at sales@towersystems.com.au.

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POS software for independent small business retailers

June 15, 2018
2 Min read
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Here at Tower Systems we create and support POS software, Point of Sale software, specifically for small and independent retail businesses in Australia.

We only work with small and independent retail businesses. This keeps us focussed on these types of businesses rather than confusing focus with big businesses.

We develop what we sell. This is our software. Created over many years. Regularly enhanced to keep up to date with technology and capabilities. By selling what we develop we know what we are doing, we know it is current and we know how we can change it if needed.

This is not overseas software made to look local. This is not software backed by an international call centre.

We are local and focussed 100% on local businesses. This is what local small business retailers look for in a business partner. It is a Tower Systems difference that is valuable for our customers. We love the point of difference and focus on it ourselves.

About Tower Systems

Tower Systems International (Aust) Pty Ltd was established in 1981 by Mark Fletcher.

The company was created to develop specialty software for small businesses in selected vertical markets. It remains true to that mission today.

Mark remains the owner and Managing Director.  The company has a strong leadership team across the technical, customer service and creative areas, ensuring it is not reliant on a single person to lead the business.

Tower Systems develops and supports retail management software to over independent 3500 small business retailers across Australia, New Zealand and the Pacific in a limited number of retail niches, channels.

We employ 35 information technology professionals working out our company offices in Melbourne, Sydney, Brisbane, Adelaide, and Auckland.

We develop and support our own retail management software as well as cloud based e-commerce sites.  We stand by what we offer.

Our development team is made up of qualified and skilled software developers.  They are managed by a committed Software Development Manager with years of experience with our software.

Many Tower clients have been with the company through a variety of retail businesses, choosing Tower again and again.  We value long term relationships and this is reflected in our customer retention rates.

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