The POS Software Blog

The POS Software Blog

News from Tower Systems about locally made POS software for specialty local retailers.

Latest stories

Smart POS software takes stock performance measurement and management to a higher level

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We are thrilled with the feedback on a new report we are trialling in our POS software. Developed with a senior business consultant for a group of retailers in the high ticket price item space, this report provides an alternative view on inventory performance, a view we think many of our customers will find useful as they look to extract more value from their businesses.

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This latest report reflects further enhancement of the Tower Systems software along a path of continuous improvement and in response to customer requests.

Engaging our development team direct with customers is a most useful exercise for any software company.

No, Aussie retailers, you are not required by the ATO to do an annual stock take

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If your retail business turns over less than $2M a year you are not required to undertake a stock take. Click here for the ATO advice.

There are several ways to calculate trading stock. One way is to do a stock take. Our POS software can help any retailer undertake this. Another way is to track all goods inwards and all goods outwards (sold). Depending on your theft situation this leaves you with an accurate understanding of stock.

To check parts of your business, to see whether theft is an issue, you can easily do a spot stock take of part of this business. In a short time this can indicate whether a full stock take is necessary.

Offering a range of options in the stock take area, Tower Systems serves the needs of retailers with flexibility and compliance in terms of the tax office requirements.

We mention this today to provide clarity on what is required of retailers in terms of stock takes.

Of course, some from the lunatic fringe will say we are wrong. We are certain of our advice as we have spoken with the ATO directly as well as with a CPA. Our advice is sound. But we have a warning: this advice is appropriate if you use smart POS software properly. Our software is appropriate as it manages inventory on hand in a manner sought by the ATO.

Why our newsagency software is the best

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What makes the newsagency software from Tower Systems the best? Here is our answer:

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This is one of our own newsagencies. It is a valuable point of difference.

We have owned and operated newsagencies since February 1996. This has provided us with a live testing ground for innovation not only for newsagents but all retailers.

A software company walking in the shoes of its customers is better resourced to serve those customers than any other software company.

Today, more than 1,900 newsagents use our software. We think this is three times any other.

Another POS software training video from Tower Systems

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Screen Shot 2015-07-22 at 2.59.19 amWe have launched another training video for retailers using our POS software. This new video is not your usual training – no, it highlights a new feature of the software, something fresh for all users. It provides a high level introduction from one of the architects of the new facility. All customers have been provided free access to the video and plenty have viewed it already. We are thrilled for such terrific engagement.

POS software to shine at Reed Melbourne Gift Fair

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11705154_10155758806665142_7798774737494542679_nPOS software company Tower Systems will be showing off its latest gift shop software at the Reed Melbourne Gift Fair in two weeks.

Our involvement is already being promoted in the thick catalogue promoting the fair – sent to all gift shops, suppliers and other retailers in the gift space.

We are grateful for the opportunity to participate in this fair again this year. We anticipate learning plenty as well as making connections with many possible new customers as we show off what we do pitch the Tower AdvantageTM.

We are especially excited about some surprises we have to share at this marquee event.

Tower Systems POS software website mobile friendly

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IMG_8357The reaction to the latest mobile version of our POS software company website has been terrific.

Launched weeks ago, the new mobile website automatically loads when it detects website access via a mobile device.

being a technology company, how we represent ourselves publicly speaks to the relevance of our software and services to the businesses we serve.

The latest mobile website innovation is leading edge. It makes us proud.

All the functionality a POS software user could want is available from the website.

Sunday small business retail management advice: are you open the right hours?

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When was the last time you assessed sales by time and particularly at sales revenue at the start of the day and at the end of the day?

It could be that you are opening your small business retail shop too early or too late or that you are closing too early or too late.

What does your data show?

Use your POS software to assess sales at the fringe of the day for, say, the last six months. Look overall and then for each day of the week. Good software should allow you to do this level of reporting. Work out the slew revenue per hour, apply your overall gross profit percentage and then deduct the hourly cost of being open.

If, for example, your average revenue is $30 for an hour at the start of the day and you have staff working this time and they don’t have much else to do those days and you have, say, GP of 32%, your GP is $9.60. Once you pay wages for the hour you are losing money. If the customers are not regulars it could be that you are better off closing.

If, on the other hand, your sales are $100 or more in the first hour, it could be that opening earlier could win even more business.

Only you can make the assessment of what is right for your business.

Our advice today is look at your data and make sure you are open the right hours for the best possible financial outcome for your retail business.

At the Harrogate Gift Fair in the UK

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Mark Fletcher, the owner of Tower Systems, is in the UK for the Harrogate Home & Gift Fair 2015. This international fair attracts exhibitors and attendees from around the world.

We are participating by invitation by suppliers with whom we already partner on behalf of retailers see serve using our POS software.

One outcome from participation of the fair is expected to be more help through the Tower software for retailers selling products from suppliers at the fair.

Participating events like Harrogate provide valuable eye-opening opportunities.

More reports knock points based loyalty programs

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Screen Shot 2015-07-04 at 9.43.34 amMore and more reports are surfacing questioning the value of points based loyalty programs.

There appears to be growing fatigue among shoppers with points based programs.

Points based programs are popular with retailers. They do not offer a point of difference to retailers.

While the Tower Systems POS software supports individual, franchise, buying group and other points based loyalty programs, it is our exclusive discount voucher loyalty facilities that offer a genuine point of difference to retailers and their shoppers.

The New Loyalty is a fresh approach to loyalty marketing for retail businesses.

Comparing Tower Systems Bike Shop software to Lightspeed

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Tower Systems has been recently asked to compare its bike shop software to the Lightspeed software also being promoted to bike retailers. here are headline differences from what we can see:

The Tower Systems bike shop software is:

  • Australian developed software.
  • Developed with Australian and New Zealand Bike retailers.
  • Offering direct supplier links with Australian and New Zealand suppliers.
  • The people installing the software are from the company that writes the software.
  • The people who support the software are from the company that writes the software.
  • Our Aussie based help desk is available 24/7.
  • You can run the software from your desktop or through the cloud.
  • Our users can speak directly with our software development team.
  • We have a transparent user forum for the suggestion and discussion of bike software enhancements.
  • Company management and owners are Australian based.

Tower systems serves close to 200 local bike shops today.

Anyone looking at software for their bike shop should thoroughly research the software and the company. This is best done in your business, starting with a discussion of your business needs. A good software company will work hard to ensure they meet your needs.

Helping newsagents grow stronger and healthier businesses

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Newsagency software company Tower Systems helps Australian newsagents grow relevant businesses. We do this by helping newsagents use data curated by our software to uncover opportunities.

Our help goes beyond traditional POS software help desk support. We extract data, analyse business performance, look for green shoots and explore with the business owners ideas for leveraging these green shoots for a brighter future.

The help provided to newsagents is specific to each business, based on the evidence we see in the data. It can vary from suggestions through to detailed co-operative business planning.

Many newsagencies today are very different to the businesses of a few years ago. Change is good and necessary and we are grateful for the opportunity to help.

Through our work we are seeing newsagents enjoying 10%, 15% and more year on year growth.

The Australian newsagency lives in a new form.

Software for teddy bear shops helps grow sales

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Thoughtful customisation and attention to detail by our development team has meant Australian POS software company Tower Systems is able to offer Australian teddy bear shop software to serve a range of unique for important customer service needs.

Here are some of the areas where bear shops can use our software in their highly specialised and personal businesses:

  • Special orders, LayBys, gift cards, pre-orders – they are all easily handled in our software. Our software can send customers notification when their order arrives.
  • You can also record the number of the bear sold for limited editions from Steiff, Charlie Bears and others.
  • On the receipt you can include your personal care information that adds value to the sale, showing off why buying from you is important to collectors.
  • We also have a unique loyalty facility bear collectors love and that can turn people into collectors.

Bear shops are unique. Here at Tower Systems we understand that. We provide a unique mix of software and support services to help bear shops leverage their unique products and services to strengthen their businesses and ensure they have a strong competitive footing.

Three questions retailers should ask when buying POS software

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Comparing POS software is important for any retailer looking for solution for their business. Here are three questions we suggest any retail include in their list of questions:

  1. Will you block or hinder in any way whatsoever access to the software if I do not wish to pay an annual, monthly or any other regular fee?
  2. Is it easy to export any data from your software and do you document your file layouts to make this easy?
  3. Do I get to approve you accessing my computer or can you do this any time without my knowledge?

We have been helping retailers recently who would be better off today had they asked these questions of the company they paid thousands of dollars to.

Sunday retail management advice: how to use POS software to manage suppliers

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Suppliers to retail businesses often focus on relationships ahead of data. Our advice is focus on data first. We recommend comparing the performance of suppliers of products in a common category to a retail business.

 

Let your business data speak for you.

If one supplier is performing worse than another supplier, hold them to account. Do not give them more business unless they help you resolve their sub-standard performance.

Thanks to smart reporting tools in our POS software, retailers can easily compare the performance of suppliers, they can know for certain if one supplier is performing better than another.

Tower Systems – an awesome POS software company

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You guys are awesome and your software is awesomer.

This has to be the quote of the year from one of our customers. It makes us proud that we have made someone so happy.

The comment came about because we have helped a business get into our software and see that not all POS software companies are the same.

The thrill came when they saw what they could earn about their business from our software. A short time and they are loving outcomes being achieved.

We’re here to help.

That’s out motto. We believe it and live it through our cations with and for our customers.

Practical help from speciality POS software for small business specialty retailers

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Small business retailers in the niche retail channels of gift shops, garden centres, jewellers, bike retailers, newsagents, homewares shops and several others can rely on the Tower Systems POS software to improve their situation. here are some of the ways retailers tell us they benefit by using the software:

  1. Guide shoppers to spend more in a visit.
  2. Attract shoppers to return to the business more often.
  3. Reduce dead stock.
  4. Reduce theft.
  5. Streamline selling.
  6. Reduce mistakes in sales processing by eliminating double handling.
  7. Better manage employee time.
  8. Better manage supplier relationships through buying based on facts and not emotion.
  9. More effectively plan for the future of the business thanks to access to accurate data.
  10. See things in your business that you may miss today.
  11. Offer a professional experience with personalised attractive receipts, personalised attractive gift certificates, structured Lay-By and a data driven approach to ordering.
  12. We bring structure and ease to the end of shift balancing process.
  13. You can easily manage catalogue and promotional pricing as well as bundled deals and through this drive sales.
  14. There are 100+ reports on which you can rely to assess the business. However, the reality is you will fall in love with two or three reports and rely on these.

Specialist pet shop software helps pet retailers drive traffic and sales

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PetFlyerMarch2015Front_Page_1The Tower Systems Specialist Pet Shop Software grows in popularity among pet retailers large and small with new businesses signing up already this financial year.

The latest growth in numbers is being driven by the work Tower Systems has done to connect with pet shop suppliers for the provision of electronic invoices and other EDI related benefits.

Tower Systems supplies more independent pet shops with specialist pet shop software than any other software company.

Pet retailers use our software to manage sales and inventory and to market their products and services to drive return visits. They also use the software to underscore their local points of difference – the software helps easily achieve this.

Tower Systems offers 626 POS software knowledge base articles

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Screen Shot 2015-07-02 at 6.55.45 amRetailers using the Tower Systems POS software have access to 626 knowledge base articles. This is an extraordinary resource for small business retailers.

Each peer-reviewer knowledge base article is a step by step guide to how to use part of the sPOS software. Combined, the articles are a how to make your business more valuable as a result of using the software.

Accesses through an easy to sue search facility or searched using plain English searching, the knowledge base is a valuable resource for Tower customers.

Each week we refine content in articles and work on new articles to be added. We also remove articles that are no longer relevant.

The knowledge base resource is better than a user manual. It serves the 3,000+ Tower Systems customers well and acts as a valuable reference resource our customers can tap into at any time.

This is another example of the Tower AdvantageTM.

Smart POS software helps small business retailers sell Spiderman

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IMG_7982Spiderman is a superhero loved by generations. He is more popular today than decades ago thanks to a reinvigorating of the franchise by Marvel.

Retailers using our POS software can track the success of superheroes in their retail businesses. They can do this through a range of views, providing insights beyond what is common in POS software.

The insights can help retailers undertake more finely tuned marketing.

Spiderman, for example, can appeal to a young kid discovering their first superhero as much as he can appeal to a baby-boomer reliving memories of their first Spiderman comic back in the day.

These different customers engage with their fan driven interests in different ways. Thanks to a clever approach to viewing data, retailers are able to treat both interests differently and the same as may be needed from time to time.

This is another smart approach to inventory management from the smart software development team at Tower Systems.

Gift HQ trade show a hit for Tower Systems POS software

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IMG_8005We are thrilled with the results of the Gift HQ trade show in Brisbane over the weekend to last night. We connected with many businesses that can benefit from what we offer through our Point of Sale software and our customer service facilities. Having specialist software for each of several niche retail channels helped us serve a broader range of the visitors to the fair.

We also met existing customers to share new facilities in our software.

Gift HQ has been an important extension to our Queensland presence and service. We are grateful of the opportunity to participate.

What gift shop owners love about the Tower Systems Gift Shop Software

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Here are some of the features gift shop owners love about our Gift Shop Software in addition to the facilities you would expect from good POS software.

  1. Easy to use yet structured and professional Lay-By.
  2. Customer special orders with TXT message when stock arrives.
  3. Professional gift cards with your logo and proper management of balance.
  4. Easy to produce gift vouchers.
  5. Gift receipts that can be wrapped with a gift (no pricing).
  6. Intelligent receipts with product care information.
  7. Easy handling of hampers and bundled offers.
  8. Supplier performance comparison.
  9. Employee performance management and rewards.
  10. Importing electronic invoices from gift shop suppliers. We work with for you.
  11. Linking to your website to manage a common stock file.
  12. Loyalty options including traditional points as well as front end loyalty to drive infrequent shopper engagement.
  13. Inventory management to guide you to a more efficient inventory level.
  14. Theft reduction tools to reduce the opportunity of employee theft.
  15. It’s easy to use.
  16. It’s regularly updated based on user suggestions.

Sunday retail management advice: how to pick the right POS software for your retail business

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Here is our advice on how to pick the right POS software for your independent retail business. Choose:

  1. Software designed for your specific type of retail business.
  2. Software that serves your needs.
  3. Software already extensively used in your specific retail channel.
  4. A company offering face to face training in your business.
  5. A company with support that is provided by people used to supporting your type of retail business.
  6. A company offering a structured process for continuous evolution of the software to serve your needs.

While generic off the shelf software can be cheaper, what you save in price can be lost through lack of functionality to your specific type of retail business.

Good software helps make good businesses.

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