Being able to get help in using POS software outside usual business hours is vital for any small retail business.
Tower Systems makes tis easy. The company has a network of mobile phones that are accessible. There is also a layer of management phone numbers and email addresses for escalation if necessary.
The ultimate demonstration of customer service commitment is that the personal mobile number of the owner of Tower Systems is readily available to all customers.
Here is a copy of a recent support card posted to all Tower Systems customers. This is customer service best practice.