Our customers are loving this in-house produced video highlighting just some of the features in our latest POS software u0date.
Our customers are loving this in-house produced video highlighting just some of the features in our latest POS software u0date.
We are grateful for the support from our customers for our free online POS software training. Here is the June schedule. All free. All available to any of our customers. We do so many sessions because of all our customers. Even with this list we are sure to add more closer to the time.
Every week in our customer advice and support email we also include retail management advice and visual merchandising tips. We share tips and insights we see in retail businesses in our travels in Australia, New Zealand and elsewhere. Here is a VM tip from last week:
As the newsagency channel undergoes extraordinary change in 2017, Tower Systems remains a constant support through its best-practice newsagency management software, newsagent support and newsagent marketing help.
With more than 1,800 newsagent customers, Tower Systems serves more newsagents than all other software companies combined.
Switching is not expensive. If you have current hardware, the cost can be as low as $2,200 a year for three years after which there is no mandatory cost.
Included in the low cost is:
Alternatively, you can pay up front and not pay anything for three years.
We offer this in response to the consolidation occurring in the newsagency channel. It is our opinion that not all current newsagency software companies will remain in the channel.
As the largest we are well resourced to help you navigate change not only in your software but in your business too.
It’s just gone 7:30am and our office based POS software help desk is open for business. Being office based enables the level of service to be more comprehensive as they have access to the full suite of tools.
Customers love our office based Saturday support.
This service is in addition to our easily accessed multiple mobile phone based after hours support.
As a side benefit of our work providing a beautiful small business POS software Xero link, we continue to expand our list of Xero skilled accountants. Retailers and accountants love this free service we provide. It speaks to the mutual respect and support of all of us in the growing worldwide Xero community have for each other.
In our opinion, based on years of experience with several accounting software packages for small retail businesses, xero is the best.
Our POS software xero integration is a joy to use … yes, we use it ourselves for our own retail businesses. This is the opinion of our in-house CPA.
The latest version of the pet shop software rolling out now from Tower Systems is delivering a suite of enhanced solutions.
Working closely with suppliers and small business retailers we have developed new facilities to take our software beyond where it was at last year. This latest evolution is part of our commitment to continual improvement in offering specialty software for specialty pet products businesses.
The new software moves Monday from beta release to full commercial release, meaning it will be available for all in our pet retailer community.
Here’s a video from us that reinforces our commitment to pet retailers through our best practice software. The video is another point of evidence of why we do what we do.
We are well into the beta release of a new version of our small business POS software for specialty retail channels.
The beta release program we follow is structured and transparent with customers able to nominate to be part of the program.
Here is the invitation email we sent a few weeks ago seeking beta release participants.
We are committed to regularly changing our beta customer team. They play an important role in determining if a new release of software is ready for our 3,500+ small business retail users.
The latest beta release if travelling well. We have terrific feedback that is guiding tweaking the latest release as we step closer to wide commercial release.
The Tower Systems software for jewellers continues to evolve to meet the changing needs of independent jeweller businesses.
The latest release off the software delivers a suite of enhancements, extending the reach of the software into jeweller businesses as they transact today.
You can’s stand still in this marketplace, not in retail, not in software. This is why Tower Systems actively works with small business retailers to drive business through enhanced software.
Indeed, we are grateful to our jeweller customers who give so generously of their time to guide us to better understand their needs.
The latest Tower Systems jeweller software is backed by our live personal training commitment. Our jeweller customers have access to unlimited one on one training, like all of our customers.
Facilities in our jeweller software include: webstore integration, xero integration, Shopify integration, Magento integration, WooCommerce integration, easy and accurate sales, customer loyalty, integrated eftpos, repairs management, special orders, gift cards, employee tracking, inventory management, specials / catalogues / offers, web-store interface, Xero interface, product care instructions, customer follow-up marketing, performance reporting, theft management, second-hand goods management, bundling pricing, servicing assistance / management, employee rostering and plenty more.
In addition to traditional inventory data points such as item name, description, barcode, supplier stock code, images etc, you can record stone specific qualities such as shape, weight, anatomy, cut, colour, clarity & metal specific qualities such as carat, colour, weight etc. In fact, an unlimited number of classifications can be applied to different stock items making the software extremely flexible.
For each item in inventory you are able to record a serial number. Serial number tracking provides a level of control essential for those items with unique serial numbers – for your records, for the customer documents and for supplier reference should this ever be needed.
A comprehensive Lay-by facility is integrated with the inventory management tools, ensuring complete management of inventory assets even those held in Lay-by. Jewellers can set Lay-by terms and have these printed on customer Lay-by documents.
The valuations facility includes customer documentation necessary to serve a variety of valuation needs. The valuations facility has been developed closely with a variety of jewellers and their employees.
The Tower Systems Jeweller software also offers comprehensive manufactured goods, repairs and second-hand goods facilities – all of which have been developed with jewellers in a variety of situations from single operator to multi store group – in Australia, New Zealand and several overseas countries. Each of these three areas of the software – manufactured goods, repairs and second-hand goods facilities – is specific to the needs of jewellers.
We get to see plenty of retail businesses in our ravels here at Tower Systems. Here are some recent displays we have in retail that we like:
In our business and supporting small business retailers, 2017 is a year of optimism. We proudly share this here and across social media platforms.
Our office based POS software help desk is open from 7am every day so we can help our customers with start of the day queries.
While we have a mobile phone based 24/7 help desk service run by our professionals, the office based help desk is where the heavy lifting is done.
We have opened at 7am for office based calls for as long as we can remember. Customers rely on it.
Frankly, we don’t understand how POS software companies can justify opening later or closing at a regular 5pm time.
We do the hours we do here in the office because we think it is the best way to serve the needs of our 3,500+ small business POS software customers.
The 7am calls are terrific as we have customers starting their day and we can usually help them with something that was bothersome and get it resolved quickly.
Good customer service is a thrill to provide. We appreciate our customers reaching out early in the day for our help.
Some days, like today, we are in even earlier enjoying quiet time to get some other tasks of our own done/
LayBy for websites is easy thanks to the Tower Systems web development team and their expert integrations with Oxipay for Shopify, WooCommerce and Magento.
POS software linked websites with the Oxipay facilities enable retail stores to transact online easily and quickly,l offering shoppers interest free payment terms.
Tower Systems is a leader in the Oxipay integrations, delivering fast and seamless solutions between physical and online store experiences.
Check out this from the Oxpipay website:
Buying the things you love has never been easier.
With Oxipay find the items you want instore or online and pay for them in 4 easy payments with no fees and no interest.
Oxipay makes it simple to shop with 100’s of your favourite online stores. Just checkout, select Oxipay and have the items you want today.
Breathe easy with Oxipay.
Add this to the wonderful Tower Systems POS software and bring it online through Shopify, Magento or WooCommerce and you have a best practice solution shoppers and retailers love.
We are thrilled to be playing at the edge of technology development for our retail partners.
Our POS software customers are loving the access to our help desk through our private Facebook user forum. They love the easy access, transparency and easy search of past discussions.
We introduced the Facebook support service as another channel through which our customers can engage with our support services. We are grateful for the active embrace by our customers.
On the Facebook page we are happy to answer anything. Where a query needs specific site research we take the matter offline and connect direct with the customer in their business to do this.
We also use the Facebook page to share information, advice and knowledge base article access to keep customers informed abut enhancements to the software and the support resources available to them.
Access to the private Tower Systems user forum on Facebook is available to any of our customers.
We have shared practical advice with our small business POS software customers this weekend to help them protect their businesses from the global ransomware attack that started two days ago.
Our advice is comprehensive and consistent with international best-practice. Our messaging is being repeated to ensure maximum reach in our big user community.
WARNING RE GLOBAL CYBER ATTACK.
The global cyber attack story has been dominating news services over the last 24 hours. The best way to ensure you are not hit is to follow our computer use advice. The fastest way to recover is if you use our Tower Systems cloud backup service. Be careful. Be proactive. Make sure everyone who uses your computers are aware.
We share the advice by email and are supporting it with personal advice through our help desk and business management teams.
Any internet computer is vulnerable. Here at Tower Systems we have been on the front foot with advice for our small business retail customers on steps to take to reduce the opportunity of attack and harm to the business.
Independent pet store retailers are loving our pet store software for the valuable ways in which it helps them pitch their businesses against big competitors.
Here are some of the salts the Tower Systems pet store software helps retailers better serve their customers and thereby make a better pitch against the big chains.
These are just some of the ways the pet sore software from tower Systems helps pet retailers to better connect with local pet lovers and customers.
The Tower Systems software is only sold to indie pet retailers, making it a true small business focussed solution, valuable for independent and small pet retail businesses.
Tower Systems is an Australian software company that develops, sells and supports software for selected specialty marketplaces including pet and produce businesses.
We only serve independent retail businesses.
Our mission is to help retailers run more successful businesses. Our definition of success is a business that is making money, where the owners and employees enjoy what they do and where suppliers enjoy transacting.
Good software can play an important role in nurturing business success as it sits at the heart of the business: transacting sales, managing stock, tracking customer activity and shining a light on business opportunities.
What makes us different is how we engage. We go beyond what is traditional software company.
Our first stocktake training for the 2017 season has been booked out. This live and interactive training session will be repeated many times between now and the end of the financial year.
We are thrilled with the support from our small business retail customers who are keen to learn how to get more value from their Tower Systems POS software.