Tower Blog

A blog about smart POS software for independent small businesses.

Month: May 2017 (page 1 of 2)

POS software update video

Our customers are loving this in-house produced video highlighting just some of the features in our latest POS software u0date.


Introducing our fishing shop software

Check out this in-house produced video about fishing and our fishing shop software.


Amazing free POS software training for small business retailers for June

We are grateful for the support from our customers for our free online POS software training. Here is the June schedule. All free. All available to any of our customers. We do so many sessions because of all our customers. Even with this list we are sure to add more closer to the time.

  1. Getting Ready for EOFY Thursday 1st June 2:00pm Get ready for End of Financial Year now. What you need to do and the reports you need to run.
  2. Stocktaking for EOFY Wednesday 7th June 2:00pm Doing a stocktake in retailer and what option works best for you.
  3. Getting Ready for EOFY Thursday 8th June 2:00pm Get ready for End of Financial Year now. What you need to do and the reports you need to run.
  4. Getting Ready for EOFY Wednesday 14th June 2:00pm Get ready for End of Financial Year now. What you need to do and the reports you need to run.
  5. Stocktaking for EOFY Thursday 15th June 2:00pm Doing a stocktake in retailer and what option works best for you.
  6. Stocktaking for EOFY Wednesday 21st June 2:00pm Doing a stocktake in retailer and what option works best for you.
  7. Getting Ready for EOFY Thursday 22nd June 2:00pm Get ready for End of Financial Year now. What you need to do and the reports you need to run.
  8. Getting Ready for EOFY Wednesday 28th June 2:00pm Get ready for End of Financial Year now. What you need to do and the reports you need to run.
  9. Stocktaking for EOFY Thursday 29th June 2:00pm Doing a stocktake in retailer and what option works best for you.

Small business retail marketing advice from our POS software co.

Every week in our customer advice and support email we also include retail management advice and visual merchandising tips. We share tips and insights we see in retail businesses in our travels in Australia, New Zealand and elsewhere. Here is a VM tip from last week:


Why newsagents switch to Tower Systems newsagency software

As the newsagency channel undergoes extraordinary change in 2017, Tower Systems remains a constant support through its best-practice newsagency management software, newsagent support and newsagent marketing help.

With more than 1,800 newsagent customers, Tower Systems serves more newsagents than all other software companies combined.

Switching is not expensive. If you have current hardware, the cost can be as low as $2,200 a year for three years after which there is no mandatory cost.

Included in the low cost is:

  1. The Tower Systems newsagency software.
  2. On site installation and training.
  3. Data conversion, converting as much data from your current system that we can access.
  4. Software support for the first three years.
  5. Software updates for the first three years.
  6. Unlimited over the phone follow up training for the first three years.
  7. Access to an online knowledge base with articles and advice on the software.
  8. Access to weekly group line online training workshops.

Alternatively, you can pay up front and not pay anything for three years.

We offer this in response to the consolidation occurring in the newsagency channel. It is our opinion that not all current newsagency software companies will remain in the channel.

As the largest we are well resourced to help you navigate change not only in your software but in your business too.

  1. Tower Systems will not leave the newsagency channel.
  2. We will fight for you. Beyond our software, outside of support, we will help with supplier issues, business strategy and other challenges you confront.
  3. Our software continues to evolve. We release two to three major updates each you. You choose when to load them. Each update is thoroughly tested in a comprehensive beta program.
  4. We own newsagencies. Yes, we walk in your shoes.
  5. No locked-in support fee. Taking support coverage once the three year period ends is optional.
  6. Lower support costs. Also, transparent. No mates rates for a select few.
  7. Fast support. Most calls are handled when you call. If not, we call back fast.
  8. Easy management access. The leadership team of Tower Systems is available if you need them. We take customer service seriously and personally.
  9. Updates when you choose. You are in control of when you load updates.
  10. You are listened to. We offer the only transparent, user driven, software enhancement suggestion service. All our customers are listened to.
  11. Free training. Long after you install our software you have access to free personal training to refresh knowledge or provide training on new facilities.
  12. More integrations. Our direct links to Xero, Magento, Shopify and more mean you have more direct link options to help you grow your business.
  13. Business management insights. We can look at your business performance data and provide a personal analysis of what we see
  14. Owner access. Our owner, Mark Fletcher, is easily accessible: 0418 321 338 or by email on

Office based POS software help desk open

It’s just gone 7:30am and our office based POS software help desk is open for business. Being office based enables the level of service to be more comprehensive as they have access to the full suite of tools.

Customers love our office based Saturday support.

This service is in addition to our easily accessed multiple mobile phone based after hours support.


Tower Systems helps small business retailers fine Xero skilled accountants

As a side benefit of our work providing a beautiful small business POS software Xero link, we continue to expand our list of Xero skilled accountants. Retailers and accountants love this free service we provide. It speaks to the mutual respect and support of all of us in the growing worldwide Xero community have for each other.

In our opinion, based on years of experience with several accounting software packages for small retail businesses, xero is the best.

Our POS software xero integration is a joy to use … yes, we use it ourselves for our own retail businesses. This is the opinion of our in-house CPA.


Using small business POS software on the shop floor, on a portable tablet computer

Tower Systems is thrilled with the reaction to our POS software running on there HP MX12 tablet.

Shop floor retail management software at its best.


New Pet shop software features offer independent pet products retailers a competitive advantage

The latest version of the pet shop software rolling out now from Tower Systems is delivering a suite of enhanced solutions.

Working closely with suppliers and small business retailers we have developed new facilities to take our software beyond where it was at last year. This latest evolution is part of our commitment to continual improvement in offering specialty software for specialty pet products businesses.

The new software moves Monday from beta release to full commercial release, meaning it will be available for all in our pet retailer community.

Here’s a video from us that reinforces our commitment to pet retailers through our best practice software. The video is another point of evidence of why we do what we do.


Small business retailers love transparent POS software beta release program

We are well into the beta release of a new version of our small business POS software for specialty retail channels.

The beta release program we follow is structured and transparent with customers able to nominate to be part of the program.

Here is the invitation email we sent a few weeks ago seeking beta release participants.

We are committed to regularly changing our beta customer team. They play an important role in determining if a new release of software is ready for our 3,500+ small business retail users.

The latest beta release if travelling well. We have terrific feedback that is guiding tweaking the latest release as we step closer to wide commercial release.


Check out a short video about our toy shop software

Click here for more information about our Toy Shop Software.


Best practice software for retail jewellers

The Tower Systems software for jewellers continues to evolve to meet the changing needs of independent jeweller businesses.

The latest release off the software delivers a suite of enhancements, extending the reach of the software into jeweller businesses as they transact today.

You can’s stand still in this marketplace, not in retail, not in software. This is why Tower Systems actively works with small business retailers to drive business through enhanced software.

Indeed, we are grateful to our jeweller customers who give so generously of their time to guide us to better understand their needs.

The latest Tower Systems jeweller software is backed by our live personal training commitment. Our jeweller customers have access to unlimited one on one training, like all of our customers.

Facilities in our jeweller software include: webstore integration, xero integration, Shopify integration, Magento integration, WooCommerce integration, easy and accurate sales, customer loyalty, integrated eftpos, repairs management, special orders, gift cards, employee tracking, inventory management, specials / catalogues / offers, web-store interface, Xero interface, product care instructions, customer follow-up marketing, performance reporting, theft management, second-hand goods management, bundling pricing, servicing assistance / management, employee rostering and plenty more.

In addition to traditional inventory data points such as item name, description, barcode, supplier stock code, images etc, you can record stone specific qualities such as shape, weight, anatomy, cut, colour, clarity  & metal specific qualities such as carat, colour, weight etc.  In fact, an unlimited number of classifications can be applied to different stock items making the software extremely flexible.

For each item in inventory you are able to record a serial number. Serial number tracking provides a level of control essential for those items with unique serial numbers – for your records, for the customer documents and for supplier reference should this ever be needed.

A comprehensive Lay-by facility is integrated with the inventory management tools, ensuring complete management of inventory assets even those held in Lay-by. Jewellers can set Lay-by terms and have these printed on customer Lay-by documents.

The valuations facility includes customer documentation necessary to serve a variety of valuation needs. The valuations facility has been developed closely with a variety of jewellers and their employees.

The Tower Systems Jeweller software also offers comprehensive manufactured goods, repairs and second-hand goods facilities – all of which have been developed with jewellers in a variety of situations from single operator to multi store group – in Australia, New Zealand and several overseas countries. Each of these three areas of the software – manufactured goods, repairs and second-hand goods facilities – is specific to the needs of jewellers.


Points are the old school way for small business retailers to reward loyalty

At Tower Systems, we believe in helping small business retailers deliver real loyalty rewards that bring shoppers back.


Visual merchandising inspiration for small business retailers

We get to see plenty of retail businesses in our ravels here at Tower Systems. Here are some recent displays we have in retail that we like:


Free task management service helps small business retailers

Next time you have a task for someone, use Send My task. It’s a free online service for sending tasks and handling easy notification on completion.  It’s from Tower Systems.

Task management just got easier.


Small business retailers cut their paperwork with our POS software


Small business retail optimism in 2017

In our business and supporting small business retailers, 2017 is a year of optimism. We proudly share this here and across social media platforms.


Why our POS software help desk is open at 7am

Our office based POS software help desk is open from 7am every day so we can help our customers with start of the day queries.

While we have a mobile phone based 24/7 help desk service run by our professionals, the office based help desk is where the heavy lifting is done.

We have opened at 7am for office based calls for as long as we can remember. Customers rely on it.

Frankly, we don’t understand how POS software companies can justify opening later or closing at a regular 5pm time.

We do the hours we do here in the office because we think it is the best way to serve the needs of our 3,500+ small business POS software customers.

The 7am calls are terrific as we have customers starting their day and we can usually help them with something that was bothersome and get it resolved quickly.

Good customer service is a thrill to provide. We appreciate our customers reaching out early in the day for our help.

Some days, like today, we are in even earlier enjoying quiet time to get some other tasks of our own done/


Easy LayBy for online retailers using Tower Systems POS software

LayBy for websites is easy thanks to the Tower Systems web development team and their expert integrations with Oxipay for Shopify, WooCommerce and Magento.

POS software linked websites with the Oxipay facilities enable retail stores to transact online easily and quickly,l offering shoppers interest free payment terms.

Tower Systems is a leader in the Oxipay integrations, delivering fast and seamless solutions between physical and online store experiences.

Check out this from the Oxpipay website:

Buying the things you love has never been easier.

With Oxipay find the items you want instore or online and pay for them in 4 easy payments with no fees and no interest.

Oxipay makes it simple to shop with 100’s of your favourite online stores. Just checkout, select Oxipay and have the items you want today.

Breathe easy with Oxipay.

Add this to the wonderful Tower Systems POS software and bring it online through Shopify, Magento or WooCommerce and you have a best practice solution shoppers and retailers love.

We are thrilled to be playing at the edge of technology development for our retail partners.


Providing POS software support via Facebook

Our POS software customers are loving the access to our help desk through our private Facebook user forum. They love the easy access, transparency and easy search of past discussions.

We introduced the Facebook support service as another channel through which our customers can engage with our support services. We are grateful for the active embrace by our customers.

On the Facebook page we are happy to answer anything. Where a query needs specific site research we take the matter offline and connect direct with the customer in their business to do this.

We also use the Facebook page to share information, advice and knowledge base article access to keep customers informed abut enhancements to the software and the support resources available to them.

Access to the private Tower Systems user forum on Facebook is available to any of our customers.


At our POS software company we love helping people save time

Here at Tower Systems we understand that in independent and small retail businesses, time is precious. That’s why, though our POS software, we focus on helping you save time.


Helping small business retailers deal with the global ransomware attack

We have shared practical advice with our small business POS software customers this weekend to help them protect their businesses from the global ransomware attack that started two days ago.

Our advice is comprehensive and consistent with international best-practice. Our messaging is being repeated to ensure maximum reach in our big user community.

The global cyber attack story has been dominating news services over the last 24 hours. The best way to ensure you are not hit is to follow our computer use advice. The fastest way to recover is if you use our Tower Systems cloud backup service. Be careful. Be proactive. Make sure everyone who uses your computers are aware.

We share the advice by email and are supporting it with personal advice through our help desk and business management teams.

Any internet computer is vulnerable. Here at Tower Systems we have been on the front foot with advice for our small business retail customers on steps to take to reduce the opportunity of attack and harm to the business.


Free marketing tools for small business retailers

Click here for no fuss access. We don’t ask for your email. We don’t track you.


Pet store software for independent small business pet retailers

Independent pet store retailers are loving our pet store software for the valuable ways in which it helps them pitch their businesses against big competitors.

Here are some of the salts the Tower Systems pet store software helps retailers better serve their customers and thereby make a better pitch against the big chains.

  1. Celebrate pet birthdays.
  2. Record pet microchip details.
  3. Offer loyalty rewards based on regular pet food shopping.
  4. Offer immediate reward for infrequent or first time shoppers.
  5. Easily make appointments for grooming and other services.
  6. Handle subscriptions for pet food regular purchases.
  7. Share local pet walk and play area details on receipts.
  8. Provide local pet club members member discounts and help raise funds for local pet clubs.
  9. Share care information on unique and rare pets – share your knowledge and thereby demonstrate the professional care of your business.
  10. Connect with suppliers for electronic invoices to save time and cut mistakes in managing inventory in the shop.
  11. Connect to your website, enabling easy online sales.

These are just some of the ways the pet sore software from tower Systems helps pet retailers to better connect with local pet lovers and customers.

The Tower Systems software is only sold to indie pet retailers, making it a true small business focussed solution, valuable for independent and small pet retail businesses.

Tower Systems is an Australian software company that develops, sells and supports software for selected specialty marketplaces including pet and produce businesses.

We only serve independent retail businesses.

Our mission is to help retailers run more successful businesses. Our definition of success is a business that is making money, where the owners and employees enjoy what they do and where suppliers enjoy transacting.

Good software can play an important role in nurturing business success as it sits at the heart of the business: transacting sales, managing stock, tracking customer activity and shining a light on business opportunities.

What makes us different is how we engage. We go beyond what is traditional software company.

  1. We welcome working with your suppliers to create data links that save you and them time, data links that improve data accuracy, data links that feed more accurate business reports.
  2. We provide business insights based on data cultivated through the software – to business owners who ask. This is a free service.
  3. Our help desk provides context for advice. Rather than the turn it off and turn it on advice, our help desk team members explain the why, why from a business perspective the advice they are providing matters.
  4. Our software updates contain enhancements suggested and voted on by customers. You can have a direct say in the evolution of the software.
  5. Our communication is in plain English. While we are a company of IT geeks, when talking with customers we keep it simple. We know technology scares people. We don’t want it to scare our customers.
  6. We are accessible. You get to talk with real people all the time, including our leadership team.

First POS software stocktake training of the season fully booked

Our first stocktake training for the 2017 season has been booked out. This live and interactive training session will be repeated many times between now and the end of the financial year.

We are thrilled with the support from our small business retail customers who are keen to learn how to get more value from their Tower Systems POS software.

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