CategoryCustomer Service

We are grateful to have published plenty more POS software training videos to our free to access training library. Each video is on a separate topic and compact in time – to get to the point, cover it and provide customers an opportunity to try for themselves.

We have found these short videos to work very well in training local retailers in the use of our POS software.

Here are some of the new videos we have published:

• Monthly Sales Comparison – the best report for ay retailer looking to understand and grow their business. 
• Ranked Sales Report – so many options for discovering what’s working and what’s not.
• Installing Retailer Updates – how, when, where and what.
• General Stock Listing Report – for those who like old-school.
• Supplier Stock Listing Report – when you want to hone in on a supplier.
• Sales Transaction Log – the guts of sales history.
• Detailed Takings Report – everything you want to know.
• POS Touch Screen Advanced Settings – make your POS screen your own.
• How to access and find knowledge base articles (including using F1) – the easy way to get help when you want it.
• Access Support – Understanding Priority and Logging Support Tickets – tips for the best customer service experience.
• Importing a Supplier Stockfile – we make it easy, and certain.

These videos and the many others released this year are designed to help you get more from the software for your business. We are grateful for customer feedback on the videos.

POS software training can be a challenge in a retail business with a staff turnover or a roster of casual staff. Our video training library with, now, around 70 new videos offers a resource set that retailers can use to ensure staff are well trained to get more form their Tower Systems POS software.

In publishing this list of most recent training videos produces by us for our POS software customers, we are showing our commitment to customer service. It would be easier to tell, but we prefer to show. facts matter and this list of training videos is real and fresh training content that our small business retailer customers are telling us they love, and we are sincerely grateful for that.

Okay so today is a public holiday for the Queen’s Birthday. We’re taking a break – but fear not! If you have an urgent query our after-hours crew is there for you.

We are grateful to have hosted another meeting of users of our software. This was done yesterday, via Zoom – a platform plenty of our POS software customer prefer.

At this meeting we previewed our next software update, sought feedback on some development plans in the pre-planning stage. We also had plenty of time for questions, which is the real value of meetings like this for plenty.

We know that being accessible is important to our local small business retailer community. It’s why we do these sessions regularly, and why they are open to all customers, and why there is no cost whatsoever.

To ensure we can answer as many questions as possible we had people there from development, support as well as senior management.

Back in the day, decades ago, in-person user meetings were a key feature from engages software companies. They still are today, but online, saving everyone time as well as travel costs.

We are grateful to the customers who joined in yesterday and those who watched later on video. Feedback from sessions like this is vital to our future.

Tower Systems offers easy access to quality POS hardware suppliers, POS receipt rolls, POS labels and more through its consumables POS hardware and supplies online shop.

Anyone can shop at the online shop, regardless of the POS software you use.

Online at this POS supplies, hardware and stationery shop, retailers can purchase plenty of items, including:

• Receipt rolls.
• Weatherproof barcode labels.
• Sheets of barcode labels for laser printing – for low cost barcode labels.
• Jewellery barcode labels. These are specialist multi part labels made specifically for jewellers. Beautiful quality Long lasting.
• Zebra printer thermal transfer ribbons.
• POS hardware. This includes receipt printers, UPS power supply, screens, printers, barcode scanners, printers and plenty more.
• Mobility devices for more efficient retail operation.
• Computers and terminals for a variety of retail business settings.

The Tower Systems online shop offers 24/7 shopping access to hardware, printers, barcode labels, receipt printers, receipt rolls POS hardware computer terminals and specialty POS stationery and other supplies.

The website is totally self-serve with easy access, helping retailers stay on top of their stationery and POS consumable requirements.

You can pay by credit card, including American Express as well as Afterpay, Zip and more. we make it easy to choose what you need, pay and then organise shipping.

The Tower Systems POS software stationery, hardware and barcode label shop also makes it easy for retailers to purchase POS software training.

Buying receipt rolls, barcode labels, printer ribbons and other POS software consumables is easy through this Tower Systems retailer services website. We offer this as part of our one stop service for local small business retailers, to help them have the stock of what they need on time to serve that need.

We do so at a modest cost, using products and offering products that we use ourselves in our own retail businesses.

We know that retailers want reliable printer ribbons, barcode labels, receipt rolls and more for the safe and easy running of their business. We do our best to ensure that we have what people need, when they need it and to a quality that they can trust to provide good customer service for threat local retail businesses.

We are grateful for the feedback on our latest Tower Systems POS software customer print newsletter. It’s our third for 2023 and across the pages it is packed with practical advice on how to leverage our POS software for more value in each business using it.

The print newsletter is part of a comprehensive comms strategy in serving of our POS software user community. It covers emails, calls, Zoom meetings and personal connections.

The print newsletter is for those who love to hold paper in their hand and read without needing batteries.

We are glad for the opportunity to communicate with our customers through the old-school print medium.

We have announced details of our first POS software user meeting to our POS software user community.

Hosted on the Zoom platform, any of our customers will have access to this session live, as well as after the event via a shared video link.

The session will preview the latest software update and a couple of surprise announcements about updates to follow.

We will also discuss some requests made by our POS software customers as well as opening the meeting to discuss any topic.

Like all of the user meetings we have hosted in the past, this meeting in the next few days will be open, transparent and as valuable for us as it is for our customers. we will have the right people in the room including help desk colleagues, representatives from software development as well as our leadership group.

back in the day, in the 1980s and 1990s, user meetings like these were hosted by all software companies, in all capital cities and some regional centres. Ofer time, however, they have faded. Not here at Tower Systems. They continue to provide terrific value to us and, we think, to our customers. we say that based on the good engagement with the meetings.

Toop many POS software companies today put tech ology and other barriers between themselves and their customers. We think that is a mistake – especially when it comes to developing POS software for retailers.

Retail is personal after all.

There is tremendous value to be found in face top face free-flowing discussion. That’s what we find at least. We can work on a topic, explore it, consider various sides and make progress in one of these live meetings more so than the cold and faceless approach to connection that some software companies demand today.

yes, our approach to software user meetings is old school. It works we find. Our customers like it. we can point to good value achieved from the sessions we have hosted over the years.

The only difference today is the use of Zoom. This works for us and our customers as we cal all participate without as much in travel costs and time.

We are proud to offer our first POS software user meeting for 2023. Let’s get started!

Aussie made

Before we get into our advice, we note that backup is one of the most least considered activities in a local retail business, yet it is one of the most vital for the business.

The time backup of your data matters most is when it is business critical.

The best way to backup is in the background, seamlessly, to the cloud, with a safe local backup and a backup to the backup … and a tech approach that allows easy restoring to a moment in time.

This approach to backup is best as it does not require human trigger or action, it happens, in the background, as you trade, and after.

Tower Systems customers can backup the way they choose, the way they prefer. This includes choosing to use another external commercial backup service. There is no requirement that Tower Systems customers use the Tower Systems backup service.

The safe Cloud backup service

The Safe Backup service from Tower Systems is a cloud-based incremental backup service to help you store your valuable data more efficiently and with greater security. Using the specialist backup software created by Storagecraft, our service backs up your entire MAIN computer to your in-store NAS (a local storage device). These backups are then uploaded to a secure cloud location.

There is no need for a daily backup. There is no need for you to remember to backup. The processes is automatic once setup.

What does it cost?

If you are using Windows 8, 10 or 11 the cost is $50 per 30 days.

If your main computer is using Windows Server edition, the cost is $100 per 30 days.

The cost of the 2TB NAS drive is $450. This includes our Setup and Configuration support, and delivery to your business.

There is also the option to backup a second computer in your business if you would like that done.

If you are not sure what you need please ask at support@towersystems.com.au.

Once you have completed the sign-up process we will send you the NAS. When you receive the NAS device please contact Tower Systems bookings to arrange a suitable time for setup and configuration of the service. This takes 15-20 minutes to complete and requires your computer to be restarted. Once setup, your cloud backup service is up and running.

Humans answer the phone at the Tower Systems POS software help desk.

We launched a Boxing Day sale offer for our POS software customers, helping them save on some everyday items.

It’s Melbourne Cup day today, which means everyone working in or with our head office in Victoria is having the day off for the public holiday. But not to fear, our POS software help desk is open, serving our local indie retailer customers.

If you have a punt, we hope you win. Otherwise, have an awesome Tuesday!

Tower Systems is proud to offer live POS software help desk support in Saturdays.

We have offered this for many years as part of our everyday support coverage. There is no extra charge, no penalty charge, no time call charge for our support, including our Saturday POS software help desk support.

This is real help desk support, offering full help desk services, not someone with a pager or someone out and about on a Saturday taking calls on their mobile phone.

Here’s some of what small business retailers tell us they like about having access to our POS software help desk, in their own words:

• Saturdays are when I get time to work on the business. You being there means I can get the help I may need with that rather than waiting for Monday.
• One reason we switched to you was because we were sick of waiting days to talk to someone with our old software.
• I like that I can call and a human answers the phone on a Saturday and that the non technical me can explain my problem and be listened to and helped, on a Saturday.
• Our weekend staff team done;t know the software as well and them being able to call you helps us have our weekend.
• Software questions happen when they happen. Not being restricted to Monday to Friday office hours is a wonderful help for our business when it comes to calling your help desk.
• It’s what small businesses like – local support that’s easy to access when we need it.
• What I love is when I email a question, not a vital questions, usually something have forgotten how to do, and I email it on a Saturday expecting a response on Monday and I get a response on Saturday, sometimes even a call. It’s wonderful.

We are proud to offer a level of outside of usual hours POS software help desk access that is unique. The majority of our customers will rarely use it, but when they do, they need it, and that it is there for them and easily accessible, it is a differentiator, and that matters to us … and to them.

The cheap way to offer Saturday POS software help desk support us through an offshore call centre. It’s not the same.

All our Tower Systems POS software help desk team members are skilled in our software, they understand local retail, they can speak to local ways of doing business. They can engage in a conversation rather than requiring you to go through a script.

Yeah, Saturday POS software help desk support really does matter to local small business retailers.

Tuesday next week, October 25, we are grateful to hose another free training session for new owners of businesses with our POS software and new customers who recently installed our POS software.

With many new businesses joining us each month, we are finding these new user / new owner workshops to be a good way to help people connect, and to help them discover gold in their businesses through using our POS software.

Each session is open to any Tower customer, located anywhere. You don’t need to have our software running on the tablet, phone or computer on which you connect to the training session.

Our next session is Tuesday at 11am Melbourne time.

Tower Systems offers its POS software customers a safe, secure and time saving clod backup service that backs up POS software data.

There are two backups, one in-store on a fast NAS device and one stored at a secure server located in a server farm that has awesome protections both physically and technically from a data access perspective.

The POS software data cloud backup service offered by Tower Systems helps retailers:

• Save time as the end of shift backup is a thing up.
• Easy recovery thanks to moment in time snapshots taken.
• Peace of mind because back-up happen without human intervention.
• More peace of mind because we keep an eye on backups for our customers and proactively notify them if were to discover an issue.

Data is gold in any business. the Tower Systems POS software cloud backup service treats business data with the respect it deserves.

Tower customers can also setup their own cloud backup arrangements – they are not locked into the Tower Systems POS software data cloud backup service.

The NAS device.

NAS stands for “Network Attached Storage” and a 2TB NAS* is included in your initial subscription and setup fee for the service. This device is like an extra hard disk but rather than being inside your computer it is attached to your network.

* Supplied device may change depending on availability but will be of equal quality and value.

How does the Tower Systems POS software data cloud backup work?

The software performs an incremental backup every fifteen minutes. An incremental backup is a backup of files that have changed or are new since the last backup.

These incremental backups are catalogued on your NAS device. They are then collated to create your full system backup. This process allows access to backups from a particular point of time – even at the file level. Because backups are stored on the NAS device you have immediate access in-store as well as being sent to the Tower Systems Data Storage Centre in the cloud where a secure additional offsite copy of your data is kept.

So how is this different to the old daily or end of shift backup approach?

The Tower Systems POS software Retailer Backup ONLY backs up your Retailer Data leaving your other business data, accounting data, important documents and emails at risk. Safe Backup backs up your entire main PC, meaning all your business data is safe and secure. A copy of your business backup is also securely sent via the Internet to our secure data storage centre, giving you a safe off-site copy for protection.

Once Safe Backup is implemented you will no longer need to perform your daily backup. You or your staff will no longer need to wait for the daily backup to complete.

Our cloud backup service is optional for our customers.

Free training for new POS software customers

We are so grateful that some of our new customers joined us last week for a new customer training session on Zoom.

While all of our customers had access, our focus was on new customers since we have added so many in recent months.

This training session is part of our regular monthly free Zoom training program.

Here is a video of the session. Yes, we are sharing it publicly as transparency is everything in serving small business retailers.

You can see in this session that we provided training, answered questions and were genuinely accessible from an operation level through to a leadership level within our Tower Systems business.

It’s not often POS software customers get direct access to those in control of the direction of the software development. Here at Tower Systems, this level of access is common.

We let our customers know about the session through our regular weekly customer email. And through our quarterly customer print newsletter – we wanted to make sure that everyone knew about it.

What is special is the number of people who accessed the video of the session – several hundred within 24 hours, and some of those then reached out with their own questions flowing from what we covered.

Sessions like this are a game changer for small business retailers. They help them learn the software and through this get more from their POS software investment. The POS software becomes a more useful business tool, which what we aim for here at Tower Systems.

Our message to all Tower Systems customers is that we will schedule more of these sessions on topics people want. We are open to what our customers want. And, we record the sessions and the recordings become an asset for the future.

POS software is only as good as what you can get out of it, only as good as the value it delivers to the business. These free training sessions along with our personal customer service, our practical retail experience and our business insights combine to help our POS software customers cultivate value on which they can rely.

Tower Systems is a POS software company focussed on serving local small business retailers in selected specialty retail channel. We’re not for everyone, and we will say if we think we are not a good fit. Training is key to achieving the fit.