The POS Software Blog

The POS Software Blog

News from Tower Systems about locally made POS software for specialty local retailers.

Categorynewsagency software

ACCESSIBILITY TO POS SOFTWARE ARCHITECTS IS KEY TO SMALL BUSINESS RETAILERS

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Hey small business retailers: When as the last time you got to speak directly with those responsible for the POS software you use? When were you able to influence the decisions they make on the design of the software?

Here at Tower Systems that happens daily. Access to the decision makers in our business is easy for any of our small business retailer customers.

Such access is important to us as it helps us make more useful software, the kind of software retailers love.

At our current national user meeting tour where we are vuisiting more than twenty locations our customers can directly and one on one talk with our decision makers. They can share suggestions and find out wh6y we do what we do.

We get as much out of this dialogue as our customers. Indeed, it is a thrill to have ah ha moment when we discover opportunities for our software beyond what we may have been thinking.

Beyond the current user meetings our customers have access to the development team through our open door policy of end user contact. We don’t believe in hiding those creating our software from those who use it.

SUNDAY SMALL BUSINESS RETAIL MANAGEMENT ADVICE: 6 WAYS TO PROMOTE YOUR POINT OF DIFFERENCE THIS WINTER

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Winter can be tough for some people. It can be tough for retail too as traffic is often down. Independent retailers have an opportunity to leverage the season, to make it more enjoyable for you and your customers.

Here are six suggestions to get you thinking abut winter differently:

  1. Reach out to retirement villages and nursing homes. Pack up key items from your shop and tele it on the road – go to those customers who can’t come to you because of the cold.
  2. Offer free delivery. If option one does not work for you promote a delivery service so people shut in can still get their  fix. Be the retailer who goes the extra mile.
  3. Add to your customer service. have somewhere people can place their umbrellas and raincoats when they enter.
  4. Keep your shop warm. Offer hot coffee, tea or hot chocolate. Maybe have a slow cooker with some delicious home cooked vegetable soup using a recipe from a magazine you have in-store.
  5. Have a summer sale. In the middle of winter, at the coldest, have a blow-out sale and call it something like a SIZZLING SALE. Get people warm with great prices.
  6. Change your music playlist. If you’re using an online music service, select brighter, warmer music.

If your shop is in a really cold area consider an outer door to keep the warmth in. They do this a lot in Europe and the US in Winter.

Winter is a seasoning which you can show off your point of difference and get people seeing your retail business differently.

HELPING A SMALL BUSINESS RETAILER CONFRONT THE WORST TYPE OF THEFT

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The worst type of theft any small business retailer can encounter is that by a business partner. It can be challenging to detect as a smart partner can know processes and opportunities to steal without detection. A well run business, however, has checks and balances, checkpoint opportunities to indicate theft that can be investigated and proven.

We have been working on this for a customer through this Easter period, helping to gather evidence that will resolve the matter.

While we offer excellent theft mitigation opportunities in our POS software, retailers can choose the level to which these are used. Offering local choice is something retailers want. We confront the risk of choice in our training and support of retailers as we want them to choose what is best for their business, to keep the cost low.

We are proud to offer management level business assistance and advice to help retailers uncover evidence of theft and to take appropriate steps to recover stolen funds and bring perpetrators to justice.

TERRIFIC NEWSXPRESS TRADE SHOW AND CONFERENCE

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IMG_7784Tower Systems connected with many small business newsagents in the proactive newsXpress newsagency marketing group at their national conference yesterday. As well as shown off new newsagency software, our team at the conference engaged in valuable business building discussions aimed at building more successful and valuable newsagency businesses. Our team also got to have good discussions with suppliers about deeper retailer / supplier engagement through smart new technology.

WONDERFUL MELBOURNE TOY FAIR EXPERIENCE

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IMG_7685We are thrilled with our experience at the Melbourne Toy fair over the last four days, showing off our latest Toy Shop Software. During the four days we got to meet plenty of toy retailers as well as gift shop owners and newsagents.

With toys being an important category across several retail channels, this proved to be a valuable trade show for us to support and participate in. The diversity in retailers suited us.

We also enjoyed connecting with more toy suppliers with good discussion around supplying electronic invoices.

As the only POS software company at the fair we had a terrific advantage for which we are grateful.

Total attendance was thousands – from around Australia, large and small retailers and, as we noted, from several retail channels.

THERE IS A BIG DIFFERENCE BETWEEN CLOUD BACKUP SERVCIES FOR SMALL BUSINESS RETAILERS

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The cloud backup service offered by Tower Systems to its small business retailer customers is best practice, offering the ultimate in protection for our customers.

The features of the service include:

  1. Whole of PC backup. This is crucial.
  2. Local copy storage.
  3. Cloud based storage in a secure independent server farm location.
  4. Speedy recovery back to a selected data.
  5. Certainty over the management of the processes.
  6. No user triggered backup activity required.

While there are free cloud based backup services, when it comes to protecting your business data a free service is most likely not the best.

Your business data needs to be treated with the respect it deserves.

CANBERRA AREA RETAILERS POS SOFTWARE USER MEETING

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IMG_7636Plenty of retailers using our Tower Systems POS software got together with us today at the Mercure Hotel for a POS software user meeting and networking session. In addition to covering new facilities and delivering appreciated training, we also connected with prospective users keen for a new solution.

From our side at the Canberra session we had our software development manager, COO, national sales manager and CEO all present and engaged in the session.

SUNDAY RETAIL MANAGEMENT ADVICE: CHECK YOUR BACKUP

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A backup of business data is only any good if it can be restored. For decades, Tower Systems has offered a free backup check. Our customers are welcome to post us a backup. We will restore this and check that the backup is current. This provides a real peace of mind that is better than any other approach.

Any of our customers is welcome to use this free service.

SMALL BUSINESS RETAIL MANAGEMENT ADVICE: MAKE EVERY DAY YOUR PAY DAY

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There was a time when small business retailers could rely on selling their business for a handsome increase on the price they paid thereby providing a good pay day, when businesses sold for a good multiple of net earnings.

No more. Today, the best way to extract value from our businesses is to make every day your pay day, to not rely on your pay day being the day you sell the business.

The challenge is how do you do this?

Retailers need to look at their businesses differently. This starts with the mindset of every day being your pay day. Each decision needs to be considered in this context.

Focusing on profit today will give you a better result today and make your business more valuable tomorrow.

Here are some suggestions for making every day your pay day:

  1. Run with the leanest roster possibl Just about every retail business we review has capacity to lower labour costs.
  2. Have your best people working the floor, helping customers spend more.
  3. Have stunning displays that attract people from outside the shop.
  4. Have compelling displays in-store that encourage people to browse beyond their destination purchase.
  5. Always have impulse offers at high traffic locations.
  6. Charge more every time you can. Loyalty programs such as discount vouchers, bundling into hampers, multi buys such as 2 for 3 and other opportunities enable you to do this by blocking price comparison.
  7. Buy as best you can.
  8. Grab settlement discounts every time you are able.
  9. Promote outside your store using online and social media opportunities.
  10. Leverage adjacency information. Chase a deeper basket – people purchasing more each visit.

Be responsible for the profitability of your business. Don’t blame your suppliers, your landlord, your employees or some other external factor … it all comes down to you – the decisions you make and the actions you take.

If you relentlessly pursue profit with a clear focus you are likely to see profit grow. That’s better than waiting to make money when you sell because that’s less likely to happen in this market.

Doing all this relies on your measuring the performance of your business. The Tower software helps with this. It is easy.

This advice is an example of the small business management advice POS software company tower Systems offers its customers in its weekly business builder email.

TOWER SYSTEMS EXPANDS POS SOFTWARE KNOWLEDGE BASE ARTICLES

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2016 is barely to months old and already we have published many additional articles of advice, training and help to our knowledge base for our POS software customers. These new articles reflect us being true to our commitment to continue to evolve the support and assistance we provide the small business retailers using our POS software.

Each week in our customer email we list new articles and we can see from click activity flowing from those weekly emails the articles of most interest. We use that data to guide development of further articles supporting the timely and professional use of our software.

Our knowledge base is a living growing thing, something on which our customers can rely to get more from their partnership with Tower Systems. From comprehensive how-to and training articles to high level business management advice, the Tower knowledge base resources are valuable to small business retailers.

MELBOURNE RETAILERS EMBRACE POS SOFTWARE USER MEETING

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IMG_7450We were thrilled with the participation at our first Melbourne retailer POS software user meeting yesterday. This was day three of a tour that will cover every state and territory, capital cities and major regional centres, offering free training, small business retailer networking and open-ended Q&A sessions.

Every session is different thanks to the mix of attendees. We are loving it.

YOUR POS SOFTWARE SHOULD NOT STOP WORKING IF YOU CHOOSE TO NOT PAY AN ANNUAL SUPPORT FEE

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We have competitors who install software with a lock or barrier that blocks access to the software unless an annual software support fee is paid. There are instances of retailers not being told that such a fee is payable, thus surprising retailers when they have no choice but to pay so they can use the software.

When we first heard of this we thought it was ransomware as access to business data was denied until a fee as paid, a fee not previously disclosed to the small business retailer.

Tower Systems does not do this. We think such action by any software company is unethical.

If you are considering POS software, ask the question: will the software stop working or my access be impeded in any way if I do not pay support? Get the answer in writing, on letterhead, from a director.

INVITING SMALL BUSINESS RETAILERS TO POS SOFTWARE USER MEETINGS

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The best way to assess a POS software company is to see first-hand how they interact with their customers.

Starting next week, Tower System is hosting its first round of free face to face retail business user meetings for users of its POS software.

We invite you to attend – without obligation or cost – to check us out. CLICK HERE TO BOOK.

Come and see how we work with small business retailers from a  range of channels to help them drive more value from their technology investment. At these sessions we will talk about shopper loyalty, business intelligence reporting. webcore integration and retail trends we have seen overseas.

Launceston User Meeting
Date: 07/03/2016   Time: 8:00am
Venue: Quality Hotel Colonial Launceston
Address: 31 Elizabeth St Launceston TAS 7250
Breakfast: Coffee, Tea and Egg & Bacon Muffins on arrival
Parking: Limited Free onsite parking

Hobart User Meeting
Date: 08/03/2016   Time: 8:00am
Venue: Hotel Grand Chancellor
Address: 1 Davey St Hobart Hobart TAS 7000
Breakfast: Tea, Coffee and Swiss cheese and ham croissants on arrival

Melbourne User Meeting
Date: 09/03/2016  Time: 8:00am – 11:00am
Venue: Hawthorn Art Centre, Mayor’s Room
Address: 360 Burwood Rd Hawthorn VIC 3122
Breakfast: Tea, Coffee and mini tomato and cheese croissants on arrival

Brisbane User Meeting
Date: 10/03/2016  Time: 8:00am – 11:00am
Venue: Quality Inn Airport Heritage
Address: 620 Kingsford Smith Drive Hamilton QLD
Breakfast: Tea, Coffee, selection of biscuits, slices, cakes and muffins on arrival

Adelaide
Date: 11/03/2016  Time: 8:00am – 11:00am
Venue: Rydges South Park
Address: 1 South Terrace Adelaide SA 5000
Breakfast: Tea, Coffee, egg and bacon muffin as well as fresh fruit served on arrival
Parking: Limited Free onsite parking as well as 2 to 3 hour free street parkingSydney User Meeting

Sydney
Date: 15/03/2016  Time: 8:00am – 11:00am
Venue: Novotel Sydney Olympic Park
Address: Olympic boulevard Sydney Olympic Park NSW 212
Breakfast: Tea, Coffee and ham and cheese croissants on arrival
Parking: Hotel car park fees apply: All day rate $25.00, or $13.00 for 1 hour, every additional hour charged at $5.00.

Canberra
Date: 16/03/2016  Time: 8:00am – 11:00am
Venue: Mercure Canberra
Address: Cnr Ainsille & Limestone Ave Braddon ACT 2612
Breakfast: Tea, Coffee and a chefs selection of breakfast items on arrival

Perth User Meeting
Date: 17/03/2016  Time: 8:00am – 11:00am
Venue: Assured Ascot Quays Apartment Hotel, Marina Room
Address: 150 Great Eastern Highway Ascot WA 6104
Breakfast: Tea, Coffee, whole fruits and warm muffins served on arrival

Gold Coast User Meeting
Date: 05/04/2016  Note date change.
Time: 8:00am – 11:00am
Venue: Mantra Twin Towns
Address: Wharf Street Tweed Heads NSW
Breakfast: Coffee, Tea, Mini ham and cheese croissants and mini Danish on arrival

Geelong User Meeting
Date: 06/04/2016
Time: 8:00am – 11:00am
Venue: Mercure Geelong
Address: Cnr Gheringhap & Myers St
Breakfast: Coffee, Tea and Breakfast muffin on arrival

TOWER SYSTEMS LAUNCHES NEW MAGENTO POS SOFTWARE LINK

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Several weeks ago Tower Systems launched a direct Magento e-commerce platform link, in addition to the excellent web-store link in our smart POS software.

The Retailer to Magento Link uses the Tower Advantage Link platform to allow Retailer to connect directly to Magento. The Tower Advantage Link platform is a subscription-based service that acts as an intermediary between Retailer and the Magento API.

What is Magento?
Magento is one of the world’s most popular e-commerce or webstore platforms. Being built on open source technology provides a flexible shopping cart system, giving you control over the look, feel, content and functionality of your online store. Magento offers powerful marketing, search engine optimization, and catalog-management tools. Find out about Magento at www.magento.com

How does the link work?
The link works by using the Magento API allowing the TALink platform to connect to Magento and synchronising on a periodic interval or request basis.

Stock
Retailer becomes your master stock database. You flag what stock items you want to appear on your web store. Descriptions and extended descriptions are added as your product names and descriptions in Magento.

Department and Categories
Your Retailer Departments and Categories become Categories and Sub-Categories in Magento. If you choose to link these, your existing structure will be mirrored and managed in Magento automatically. If, however, you decide not link your Department and Categories in Magento, you can allocate Categories manually to products once they are added.

Classifications
Retailers Classifications are treated as Attributes in Magento. If you choose to link these in Magento your existing Classifications will be mirrored and managed in Magento automatically. If, however, you do not want this to occur you can manually manage your own Magento Attributes.

Prices and Quantity On Hand
You have control over your webstore pricing from within the Retailer Stock Screen. Bulk updates of the webstore price can be performed in Stock Manager. Once new prices are set, your web store is updated automatically.

Quantity of hand is also managed automatically, when your sell or arrive an item into stock these adjustments are sent directly to Magento. If the quantity on hand of an items drops to 0, the item is marked as out of stock in Magento.

Images
The images you set against stock items in Retailer are automatically uploaded to your website. If images change, then old one is removed and the new one is added. You can upload as many images, as you like per stock item.

Customers
Customers that purchase off your webstore are added as customers in your Retailer database, allowing you to track what they buy and market to them if you desire. Existing customers with an email address will also be added to your web store to facilitate easy sales.

Sales
These are downloaded on a periodic basis and imported into Retailer. These are imported into our Customer Invoice Maintenance facility allowing you to place orders and print invoices. Once sales are imported it reduces your quantity on hand so you maintain accurate stock control. Sales can be allocated to a specific location or merged added to you main sales data, giving you excellent control over how you report on your webstore sales.

This is just some of the information we have to share about this exciting and leadership innovation from Tower Systems.

TOWER SYSTEMS HELPING NEWSAGENTS NAVIGATE SIGNIFICANT CHANGE

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Today, Tower Systems is helping newsagents handle changes flowing from the closure of the Network Services magazine distribution business.

All newsagents covered by the Tower AdvantageTM software support service have access to everything necessary for free. Only the newsagents who opted to not be covered by support have a fee to pay. However, that fee is waived if they take up support.

Tower has made the change easy to navigate, saving many hours that might otherwise have been spend getting the necessary data work done.

No software change is necessary. The fee relates to a data conversion utility written o save man-hours.

On the Tower help desk today and all this week we are triaging calls to ensure the additional work for newsagents is not impacting work for all other retailers.

TOWER SYSTEMS ENHANCES HOW NEWSAGENTS PURCHASE NEWSAGENCY SOFTWARE

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Today, we launch a new option[1] acquiring newsagency software, a pay as you go model.

The time is right given changes in the channel with newsagents sourcing new products, pursuing new traffic and leveraging higher GP. Thanks to our work with gift, homewares and other specialty retail channels, Tower Systems can help you transform your business.

$220.00 a month is all it costs to access the Tower newsagency software package. The $220 is paid by credit card. Stop paying if you want to stop using the software.

We make this offer now as we think some software companies are considering quitting the newsagency channel. You can see this through their lack of engagement with newsagency specific development, non-attendance at trade shows like the Sydney and Melbourne Gift Fairs and lack of engagement in the structural changes in the channel.

Developing software and backing it with good support for newsagents is expensive. A software company with less than 500 customers will struggle to keep up.

1,755 newsagents use our software – our closest competitor has 600.

We have experience switching from POS Solutions, Computerlink and AccessPOS to Tower.

Pay as you go customers have access to weekly online training workshops, 130+ professional training videos, software updates, our friendly help desk, our after hours support team, our theft check service and our business performance assessment service … for no extra charge.

If you have current hardware, the only up-front cost is for installation and training. This new pricing option saves capital, it eliminates the need for a lease or bank financing.

You will see from the simple agreement that you can turn it off at any time and not pay a cent more. You are in control.

Talk to one of our experts today: Please call our sales team at 1300 662 957 or email them at sales@towersystems.com.au.

Come and see the software and meet our team at our user meetings – details enclosed.

THE TOWER NEWSAGENCY SOFTWARE

For $220.00 a month you can use our newsagency software covering:

  1. Point of Sale, tailored specifically for newsagency business use.
  2. Magazine Management, scanned returns, early returns prompting.
  3. Stock control including stock take, reordering and supplier links.
  4. Customer accounts including Lay-By, book-up and statements.
  5. Home delivery including run list management, subscriptions and more.
  6. Loyalty including points accrual, discount vouchers and other facilities.
  7. Business performance reporting – printed reports you can rely on.
  8. XchangeIT support: electronic invoices and returns.
  9. Support for supplier EDI files including Sands, Hallmark and more.
  10. Theft mitigation. Tools to help you detect and stop theft.

SUPPORT AND TRAINING.

Included in the low monthly fee is access to the extraordinary Tower AdvantageTM service:

  1. Live, Australian based, help desk support with newsagency experienced help.
  2. After hours support access through an extensive mobile phone network.
  3. Software updates as released.
  4. Access to more than 130 software training videos.
  5. Access to more than 600 Knowledge Base articles with step by step instructions on how to use the software. This is better than a manual.
  6. User meetings around the country with free training and management help.
  7. Weekly online, live, training workshops.
  8. Weekly user support email with tips and advice.

BUSINESS MANAGEMENT HELP.

Tower Systems is there when you need, helping with advice, insights and guidance as much or as little as you want. These services include at no extra cost:

  1. Theft Check. A professional, police investigation quality, check of your business data to uncover potential employee fraud.
  2. Business check. An analysis of business performance as reflected in your business data – looking for growth and other opportunities for the business, helping you see what you may be missing in your business.

The time is right to make this offer as only Tower Systems has the capacity, commitment and vision to help newsagents leverage best-practice technology in a valuable and unifying way. Let us help you.

NOTE: Here is our response to any competitor who comments that this offer sounds desperate: – it would if it was coming from a company with 500 or fewer customers that is not growing. Tower Systems is strong and growing. We serve 1,755 newsagency businesses. We are making the offer because we have the capacity to and because we have a vision for a bright future.

[1] All existing purchase options remain available for newsagents installing our software.

HELPING NEWSAGENTS WITH THE TRANSITION TO ONE MAGAZINE DISTRIBUTOR

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With only a couple of days to go, the Tower Systems team is all hands helping newsagents ensure a smooth transition from to major magazine distributors to one. The data shift is considerable as is the reconfiguring of back end processes. Tower Systems has made this easy for customers, to provide small business newsagents with certainty.

Our communication has been consistent in the lead up to the change and the next couple of days it comes to a head. We are excited for the results.

GIFT SHOP SOFTWARE A HIT AT REED SYDNEY GIFT FAIR

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Being the only software company exhibiting at the Sydney Gift Fair has been terrific for tower Systems and we have two days to go. Already the company many new prospective customers looking at the software and even better connections with many existing customers.

The experience over the first three days is a reminder of the value of being at trade shows such as this to help small business retailers learn more abut the software and improve the returns they achieve from their IT investment.

While we are happy to have the show to ourselves, any POS software company serious about newsagents, gift shops, garden centres, pet shops or jewellers ought to be at this show given the mix of retailers we have already seen. It is good customer service to do so.

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SUNDAY RETAIL MANAGEMENT ADVICE: SIX THINGS EVERY SMALL BUSINESS RETAILER SHOULD DO EVERY WEEK

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Beyond ensuring the shop is well stocked, clean and pitching appropriate offers to customers, here are tasks you must act at least weekly on to offer a fresh and relevant pitch to customers:

  1. Change your window displays.
  2. Change the product pitch / display / offer in the first third of the shop.
  3. Reset the counter offers shoppers see.
  4. Host an inclusive and interactive team meeting to seek out ideas for improving the business.
  5. Share at least one story, insight or idea about your business and what it stands for … on social media, in a post aimed to reach beyond those who know about your business. Tell a story that humanises the business beyond overtly pitching product.
  6. Get something done that has been on a long-term list of things you want to get to for your business. No excuses, get it done.

It is important to finish a week more ahead than where you started. This is only achieved if you make it so, if you do it.

Tower Systems helps small business retailers with smart POS software. We back this with friendly live support based on your needs. We are an engaged software company, not working from overseas call centres, not focussed only on winning the next customer. We have customers for the long term, customers who love what we do and the relationships we share. This is what being an engaged POS software company is all about.

POS SOFTWARE COMPANY ADDS MORE USER MEETINGS

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Tower Systems is thrilled to add more dates and capacity to the national POS software user meeting tour that is ti kick off in the next few weeks. With strong demand for these free training sessions, the event management team at Tower has found rooms with more capacity.

Offering a free breakfast to make the early start more enjoyable, the Tower sessions are set to be satisfying in ways more than software knowledge. Providing training, support, business insights and more, these free sessions are POS software customer service at its best. It is another feature of the Tower AdvantageTM that thousands of small business retailers love.

HELPING NEWSAGENTS WITH THE CLOSURE OF NETWORK SERVICES

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The newsagents using the Tower Systems newsagency software are receiving best-practice help to navigate the business changes following from the closure of magazine distributor Network Services at the end of this month.

Being briefed last year on the coming changes, the Tower Systems leadership team has been able to guide decisions made by Network and others involved in these significant and structural changes.

Confidentiality was maintained until the public announcement some weeks ago. The early heads-up helped Tower Systems make full and proper preparations to help all of its newsagency customers and to do so in a structured and fully tested way.

The company has been advising newsagents on appropriate steps to undertake so they actual move at the end of the month is stress free.

This is another way Tower Systems helps small business newsagents to confidently navigate structural change.

MULTI-STORE POS SOFTWARE IDEAL FOR SMALL BUSINESS RETAILERS WITH MULTIPLE LOCATIONS

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For years, retailers using the Tower Systems POS software have had access to multi-store POS software – the ability to run POS software across multiple locations of the same business.

This cloud based POS software solution allows retailers to open and close businesses faster and with greater flexibility. It also enabled group wide performance reporting and data tracking.

Based in the cloud, on a central server, the software is accessible from stores connected via the internet. Multi-store operation facilitates:

  1. A common inventory file.
  2. Common or local pricing as the case may be.
  3. Easy transferring of stock between stores in the group.
  4. less software update overhead.
  5. easier enforcing of business rules.
  6. Lower technology requirement at the store level.
  7. Easy group wide performance reporting.
  8. Centralised support.
  9. Centralised data management.
  10. Centralised backup.
  11. Easier overall management.
  12. But local tuning as required.

Good multi store POS software is important for groups and this is what Tower Systems delivers. Used by a variety of groups in different specialty retail niches, the Tower Systems software has a strong customer base in this multi store environment.

We have a group of 14 stores in Queensland using the software in shopping centre situations. Nationally, we have a group of 16 stores using the software for products and services – leveraging consistency across the full needs of the group.

In a variation to the multi store software option, we have a group of seventy stores linked with a common stock file, common pricing, common shopper terms. Again, cloud based, delivering an excellent flexible solution for small independent stores with a common banner or commercial objective.

Through the Tower Systems multi store POS software, retailers are able to evolve their businesses without the need to duplicate IT setup work. The time and capital savings and improved consistency help these retailers to achieve better business outcomes.

This really is an approach to retail IT infrastructure made for our times of pop up shops and other emerging and evolving retail situations we are seeing on the high street and in shopping malls. Tower Systems is well positioned to continue to evolve its multi store POS software solution to serve emerging needs in retail.

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