The POS Software Blog

The POS Software Blog

News from Tower Systems about locally made POS software for specialty local retailers.

Latest stories

Storytime: stories from a local Aussie retail business … humanising the retail experience

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We are a POS software company that owns and runs shops. We bought our first retail business in February 1996. Every day, the experience is valuable and appreciated.

Recently on social media, we have been sharing stories from our own experiences. These stories for a local Aussie shop have resonated. Here are some of them:

Storytime. Joe is 89 years old. He lives in a nursing home. When he moved there, he was limited as to what he could bring. The old shoebox with the collection of cards he’d received was the first thing he chose.

In that box are cards from his time as a local community Aussie rules coach. Parents and players had written cards over the years and Joe had kept them. “Each card is a memory”, he says with a smile, looking through his collection.

The oldest card Joe has is from 40 years ago from a player grateful for Joe’s help. Here it is so many years on, making Joe’s day.

Greeting cards hold the most wonderful memories.

 

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Storytime. Not long after Jeff, Deidre’s husband of 35 years, passed away, she received a card in her letterbox. It was from a Sam. It told the story of gratitude for the time Jeff helped Sam when he was down on his luck, by giving him a job. Sam explained that Jeff created the job for hem, to help him out. He told Deidre how that gesture from Jeff changed his life, that he owes his life to Jeff.

While Jeff passed away 10 years ago, Deidre has the card on her bedside table and looks at it every night. She is grateful for Sam and the card he sent.

Greeting cards give us the most wonderful memories.

 

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Storytime. Olivia turned 10 years old last month. The big birthday party planned could not happen, of course. With her family living in a flat, a drive-by honking or horns was not practical. The mum of a friend organised for everyone to send Olivia a birthday card.

Olivia received more than 50 cards, more than for any other birthday. The cards meant the world to her, especially those from her friends. The notes they wrote to her warmed her heart more than any gift. She wrote back to everyone. It took 2 days.

Olivia still has the cards on a shelf in her bedroom. She looks at them every day as each card is a friend or loved-one.

Greeting cards give us the most wonderful memories.

 

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Storytime. When Nick’s dad died, he didn’t know what to say to his mum. They were not close, Nick had not seen the family for many years since he walked out at 17 years old. Now 32, on hearing of the passing of his father, Nick wanted to reach out to his mum, but he was too scared to call or visit. He chose a gentle and respectful sympathy card. He shared a happy memory of his dad and explained how he had, finally, sorted out his life. He mentioned that even though he left, and that he never forgot and that his dad’s patience is something he eventually learned for himself.

The card opened a door and Nick and his family are reuniting.

 

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Storytime. “Sorry, it’s just a card, no money for a gift this year.” That’s how Chris signed off the card to Jules, her friend of more than 20 years, since they were in high school together. Swapping birthday gifts with a card and a note were a tradition. Since they lived on opposite sides of the country, they’d usually include a note with the card and gift each year.

Jules wrote back: “your card and note mean the world to me, every year. While I may have, possibly but please don’t judge me, re-gifted the odd gift from you, I have kept every card, every single card from you. I have 23. They the story of us. They are a perfect gift. Thank you.”

The card we send today can provide heart-warming memories for many years to come.

 

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Storytime. Jack opened the plain envelope that came in the post with the morning’s mail and was surprised to find an old card he vaguely recognised from years ago. The handwritten note on the back of the card was from Pattie, who used to be the receptionist at Jack’s work. Many years ago Pattie was going through a rough patch with her health and Jack had written her a card of encouragement.

Jack, Pattie wrote on the back of the card, I heard you have sold the business and are retiring. I am returning this card you gave me as a reminder of the difference you made. The card was the right message at the right time for me. It made a difference. It told me I was not alone. I kept it all these years as a reminder of the importance of simple kindness. I hope you treasure it as much as I have Jack.

Jack sat there and shook his head that a simple card could have meant to much.

 

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Storytime. Ethan’s school assignment asked that he write about his earliest memory. That’s easy, he said, it was the first letter I ever received. It was a birthday card from grandma. I was 4 and she posted me a birthday card with a tiger on it and it came in the mail. That’s the first memory I have. I still have card, and the envelope. Mum got them framed for me.

The card created in Ethan an interest in mail and letters more specifically. Now, 6 years on, every couple of weeks Ethan will write to a relative in the hope of receiving a response in the mail. And it all started with that birthday card, which remains his first memory.

Cards give us memories and stories long after they are received.

Tower Systems helps MYOB Retail Manager POS software users switch to fresh and evolving POS software

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We grateful to welcome more retailers from their use of the MYOB Retail Manager software to our Tower Systems POS software.

With major updates released several times a year and the content of these updates being guided by customer suggestions, the Tower software solution is fresh and made for today.

Just this week we have released a major tech innovation with a more robust database platform, a major software development language refresh and a tech interface refresh. These advances plus the addition of new functionality provide our customers with certainty as too the usefulness of our POS software today and its direction into the future.

While MYOB Retail Manager has served a need in retail businesses for years, the Tower Systems Point of Sale software solution is more current in terms of tech and more current in terms of specialty market retail. Plus, the software is backed by locally based software support specialists who work as part of a 24/7 help desk service serving small business retailers in Australia and New Zealand.

More and more MYOB Retail Manager users are switching to the Tower Systems POS software. Tower can offer a direct link to Xero cloud based accounting or a data feed through to MYOB for accounting management from that platform.

We offer data conversion services for any data we can extract from MYOB Retail Manager if our new customers want to bring their data across. Plus, we offer comprehensive one on one training at installation and for years following installing – helping our customer learn as and when they would like to.

Compared to MYOB Retail Manager, Tower Systems POS software customers have access to the leadership team of the company. They also have access to a transparent online platform from where they can make software enhancement suggestions and have these voted on by other customers. This is a key factor in the perpetual evolution of the Tower POS software, it is key to keeping it fresh.

Fresh POS software matters today as retail continues to change. Software changing with retail is a useful tool in retail businesses that want to remain competitive. We think this is where we serve MYOB Retail Manager customers well. We offer them a pathway forward.

What does Australian small business retail look like in 2021 in this COVID-19 world?

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It is challenging to predict what the future of retail looks like. Even for the back half of 2020 there are so many factors at play that could up-end any prediction. 2021 is even more challenging to consider. But, hey, let’s have a crack at that, let’s consider the information we have learned from talking with hundreds of retailers across multiple niche retail channels over recent weeks and well as from talking with many suppliers to these retailers.

Absent a vaccine for COVID-19, retail challenges remain ahead of us. Border closures, immigration stalled, trade shows paused and the supply chain itself slow … these are all factors to consider along with what has actually happened over the last three months.

Here are our thoughts on themes we think will matter in 2021.

  • Competition will increase. With all retailers in the same boat, big retailers will chase our customers with more energy and resources.
  • Retail to restructure. The restructuring we have seen already in retail will continue in 2021. That means more retail business closures, more businesses wholly moving online, creating a flood of discounted product. This will be challenging.
  • Shopper contact points. Social media, flyers and other touch points will matter in 2021 in terms of your connection with current and potential shoppers. Social media engagement has risen through Covid.
  • Australian made. We see sourcing and promoting Australian made as a differentiating strategy for 2021. 2021 will not be about cheap China product. How we pitch Australian made will matter. It needs to be nuanced.
  • Locals supporting locals. As local community groups fire up, they will ask for help. Manage this by being clear about what it means to you and the community.
  • Covid has reinforced the importance of connection through disconnection. We anticipate lingering interest in products that help connect in this way.
  • Practical help. For many, 2021 will be about finding work. Helping people who are looking for work is a wonderful public service for your local community.
  • The lockdown helped people realise what they did not know that they would like to know. You could benefit from offering a hub for such learning.
  • Online is here to stay. The biggest challenge is what to sell online. It is too easy to say everything I have in the shop. The more rewarding but harder path is to see online as a start-up business to drive net new traffic for your business. The offer from Tower of half price Shopify sites for newsXpress members remains available.

These notes are part of a broader report we have shared as p[art of a workshop consulting program with which we have been engaged. They are the highlights of our submission on our thoughts regarding 2021.

We hope our thoughts are useful to small business retailers.

Gift shop POS software offer for Australian gift shops

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Australian gift shops have been hit hard through the COVID-19 impact on the economy. We decided to reach out with a half price gift shop software, to make our Australian made and supported gift shop software even more affordable for gift shops as they come out of the lockdown. We felt this was the best way we could help.

The response has been overwhelming, terrific. We are grateful to be able to help so many businesses not only with gift shop POIS software but also with websites connected to the gift shop software.

Our scheduling and installation folks are busy bringing these businesses to life, helping them embrace post-lockdown but COVID-19 impacted retail.

Here is the offer put out by our CEO:

Awesome, Aussie gift shop software for $72.50 a month. 

I own Tower Systems, an Australian POS software company that has software specifically for small business gift shop retailers.

Gift shops and their wholesaler partners have been hit hard by COVID-19. I have seen it through the hundreds of gift shops we work with already here, that are part of our 3,500+ user community.
 
I have an offer to help you be stronger on the other side.

Our usual gift shop pricing is $1,999.00 setup and training and $145.00 a month to rent. We also offer POS software connected standard Shopify websites for $5,000.00.
 
Half price offer. This is an offer only for gift shops, for our gift shop software. Setup fees drop to $999.00, monthly rental drops to $72.50 – for as long as the business uses the software, Standard Shopify websites cost only $2,500.00 – add-on costs will still apply where you choose to use add-ons.

The offer is for all contracts signed from now until midnight June 30, 2020.

The POS software offer is for new customers. Then half price Shopify site offers is for all gift shop owners, including existing POS software customers.
 
Why? Through our work across 9 specialty retail channels including garden, toy, pet, produce, newsagency, gift and more, it is gift that has been hardest hit from what we can see. Personally speaking, I see the offer as the best way we can offer to help as it provides access to Australian made software tailored for gift and homewares businesses, software that can help people run their businesses more efficiently and through which they can attract new shoppers.
 
Our software comes with comprehensive training as well as a ton of practical business advice.

In our experience, prior to this year many small business retailers went online because they thought they should – usually, without a plan or a specific focus. Now, being online properly and with focus is as critical to a retail business as having the right staff and the right stock.

Thanks for reading,

Bringing Epay to life for Australian newsagents through newsagency software

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The 1,700+ newsagents using our newsagency software are set to benefit from a professional and direct integration between our newsagency software and Epay, the worldwide platform for phone recharge, ticketing and other e-vouche services.

We have delivered direct access to Epay in our Retailer 3 POS software, generationally advanced newsagency software designed for the newsagency of the future. This is newsagency POS software for 2021 and beyond. It is new, fresh, energetic and flexible.

We are thrilled to bring Epay to life for newsagents through our newsagency software.

Thanks to the Epay approved integration, our 1,700+ newsagency software retailers will be able to tap into a suite of products for which they do not have to carry inventory. They can leverage basket depth as well as new traffic. The opportunities are wonderful and we are thrilled to be in a position to deliver these for our customers.

We have gone about the Epay integration in a through and diligent way, fulfilling their standards and working with their tech people on this innovation for the partnership, and all in pursuit of serving Australian small business newsagents who want to continue to offer tolling, ticketing, voucher and recharge products and services from their businesses.

By delivering the Epay POS software integration in our Retailer 3 platform we have delivered a sweeter, faster, more technically advanced and more complete solution in service of newsagents having a brighter and more relevant business future. Can you feel how excited we are to be delivering this?! We hope so. This is a good day. Especially since we have delivered this advancement for newsagents at no cost to them. We are pleased to have been able to do this, to bring inn ovation to the local Aussie newsagency sales counter for no capital investment.

Newsagents who were using the Touch Network platform on the Ezipass platform for selling these voucher based products can rely on the Tower Systems newsagency software Epay integration to provide smart and easy access to these products from the POS screen, easily, quickly and without having to connect to third party software. This is a our integration to international standards.

Tower Systems is proud to serve Aussie newsagents, a channel that remains vital to local towns in providing access to essential products and services.

Australian developed POS software for church bookstores

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Tower Systems is grateful for the years of support from a diverse group of church bookstores, at the local church level, the state level and the national level. The christian bookshop marketplace is strong both physically as well as online.

Our POS software for church bookstores has evolved over the years. It offers facilities unique to their operation and respects their role in the broader church life experience.

From serving through our POS software single christian bookshops to groups of christian bookshops to shops connected with local churches to shops connected with broader christian organisations, our POS software offers a broad based solution to inventory management, special order management, online sales, imp-store sales, shipping and more.

Church bookshop software is specialty by nature, like the businesses themselves. We work closely with those working in the businesses as well as those tasked with overseeing each business. We are grateful for opportunities to speak at conferences and to engage with church bookshop folk in a range of forums.

Dealing with tax in an appropriate way has been vital as has been the need to integrate with other platforms that are used in some church bookshop situations. Our software is flexible and constantly evolving as we discover other ways we can serve this vital part of church life.

From evangelicals to catholic to independent to Seventh Day Adventist, our church bookshop software is as diverse as the world of faith and we are grateful to what we have learned on this journey.

Christian bookshops are unique in that they are businesses and they are also part of church life, often staffed, at least in part, by volunteers. We understand the need for easy to use yet highly functional software. This is where we are proud to offer Australian developed and supported POS software for Australian church bookshop and christian bookshop needs.

From the practical such as pricing, bundling, customer accounts, inventory management and more to the complex such as managing a single online sale across multiple outlets and the proper accounting for freight, our church bookshop and christian bookshop POS software is robust and proven. We appreciate the advice and guidance of so many in getting us here and for supporting our work.

Tower Systems is grateful to offer locally made and supported POS software for local needs.

Free stocktake training for Tower Systems POS software users

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We are all set to go for our free live POS software stocktake training Zoom meeting this morning. We will share time saving tips, data accuracy tips and more as we share train ing on how to stocktake using our POS software. We will cover a full stocktake, a spot stocktake and a custom stocktake.

Better still, we will record the meeting and make it available t all of our POS software customers along with our articles of advice on stocktaking and our free one-on-one training on stocktaking.

This end of financial year, Tower Systems has you covered for stocktakes.

Challenges for suppliers of products sourced from China

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Shoppers are keen for Australian made – more so now than at any time we can recall. Our advice to suppliers and retailers is consistent: If your products are Australian made, make sure you are bold in pitching that on the products.

Since COVID hit and more so in recent weeks as tensions with China have escalated in Australia and in recent weeks as democracy in Hong Kong has come under attack from Beijing, shoppers and retailers are more wary of China sourced product. And more recent still is the attack on the international student business.

Is sourcing products from China a long term concern? It’s hard to say. It is, however, enough of a concern in our view that we expect some suppliers are actively working on adjustments to their supply chain so as to not be impacted by anti China sentiments.

We have been discussing the situation internally and with our retailer partners and we feel that it is Beijing’s moves against Hong Kong and the recent war of words from China against Australia that represent the most significant risk to the commercial viability of China sourced products.

Does this mean retailers don’t want to source products from China? No. However, it does mean that it is on the minds of retailers and that they do talk about it with us.

In our own retail businesses, yes, we are a POS software company with our own shops selling gifts and homewares as test sites for our software, we are concerned about the source of what we sell. Where possible we preference locally made, ethically sourced.

What’s happening in Hong Kong showcases suppression of democracy and at some point we anticipate the world will respond to that. What’s being published by state owned news outlets in China against Australia also indicates the challenges and risks ahead for the supply chain.

These are reasons why we hope suppliers have alternatives in development so that supply is not impacted.

As a POS software company we became involved in our customer businesses in many ways. We have written about this topic today as it has come up in several retailer forums we have hosted.

How our Australian POS software company helps Australian small business retailers to ethically pitch shop local

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Shop local is a common pitch from small business retailers. You see it on social media as well as on signs in front of shops. It’;s usually an emotive pitch without substance.

We think such pitches, while well intentioned, fall flat as they offer little evidence of what shop local looks like.

Small business retailers who pitch shop local need to, themselves, look at where they shop for products and for infrastructure. The shop local pitch can fall flat if the business clearly sells products primarily sourced from overseas.

For businesses sourcing products locally, we can help in our POS software with opportunities and tools through which the local Australian made message can be pitched and reinforced, to help shoppers see and feel the local connection at the transaction and product level.

In our Australian made and supported POS software we can help small business local retailers practically and consistently advise customers about locally made products – in-store as well as online. We can help retailers to do this in a way that demonstrates their actions speaking louder than words. We think this approach will have more valuable impact than a social media post calling for people to shop locally.

Sharing information on receipts and through other platforms about locally made product can be the difference in winning a sale or not. Doing it with consistency across the inventory fleet is critical. It can be systemised for consistency of delivery and of wording itself. This is where our Aussie POS software can help small business retailers be smart in their shop local and buy Australian pitch.

We’d love to see more retailers being smarter in their shop local pitches. Of course, it is locally made and supported software that will do best at this for Aussie small business retailers. Our goals are more likely to be your goals when it comes to what is good for Australia and Australians. Yes, this is out pitch to you for POS software – buy locally made and ask what it can do for you to pitch shop local and shop Australian.

Here at Tower Systems we can help with this. Indeed, we’d love to help you with this. We live and breathe shop local.

The more we work together the strong our local communities, the stronger our country.

SEO assistance for Australian retailer websites

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Tower Systems offers small business retailers a comprehensive SEO services website marketing package that aims to help the target website to attract more visitors. This is offered as part of our POS software connected website development services for small business retailers.

SEO, Search Engine Optimisation, can be complex and misunderstood, and confused with SEM, Search Engine Marketing. Click here to see a video of a discussion we had with customers about SEO and SEM for small business retailers. This video is an example of our transparent approach in helping small business retailers in the areas of SEO and SEM.

If you have a website and are keen to see it rank more highly online, for a modest fixed price of $990.00 (inc. GST) we offer the following SEO package of services:

  1. We will keyword target the site with 30 – 40 backlinks, to help Google more easily find your site. Backlinks are a critical factor in driving Google ranking.
  2. We will report on current your traffic and provide a PDF of a detailed report. This will provide insights that can help retailers to enhance the website to better improve SEO performance.
  3. We will report on current keyword traffic and provide a PDF of details. This, too, will help in SEO related decisions as to site structure and landing page optimisation to help drive search results.
  4. We will email advice on suggested POS software connected website improvements. This advice will cover SEO as well as SEM opportunities.
  5. We will provide advice for you on how to get others to link to your site, to further drive shopper traffic for the website.

We created the SEO services package in response to requests from retailers using our POS software connected to websites. They were keen to learn how we had been able to get other consumer facing websites ranking well.

The work is undertaken by our SEO professionals in a timely and transparent manner. The work is based on our own years of experience driving outcomes for our own various e-commerce sites pitching a broad range of consumer goods in several niche categories.

The work would commence within a week of being ordered and would be completed within 2 weeks.

iPad POS software offers flexibility for small business retailers

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Retailer Roam from Tower Systems is portable iPad POS software, offering retailers to sell where they want, when they want and how they want.

A counter is not needed.

A shop is not needed.

That’s right, you can sell from the back of the car or a trunk, at a market, at someone’s one. This is portable POS software, I{Pad POS software for people on the move.

This is truly portable iPad POS software that you can access from the app stores for retail on the go. It’s Australian made and Australian supported for small business retailers.

This iPad POS software can also connect to Shopify and Magento websites, too, offer online, in-store and on the road sales. It’s flexible, made for retail today.

Better still, thanks to the support of the federal government’s ipAustralia trademark and rights agency, retailer Roam is being trademarked to us for iPad POS software in service of retail businesses.

Here is a list of what retailer Roam can do for any retailer today:

  • Cash/EFTPOS Sales
  • Invoice Sales
  • Create a LayBy
  • Sell stock with Serial Numbers
  • Loyalty Point Redemption & Acrrual
  • Customised POS Screens
  • Variants
  • Refunds
  • Basic End of Shift
  • Stocktaking
  • Re-ordering
  • Integrated EFTPOS

What a great list! This is iPad POS software made for businesses on the go. You don’t even need internet access to transact.

This is a cloud based POS solution, bring iPad POS software to live in an affordable and useful package for small business retailers like garden centres, farm supply businesses, fishing and outdoors retailers, jewellers, pet shops, makers, artists and more.

Retailer Roam is a tablet app-based iPad based POS software solution. The app runs on Apple iPad and Android based tablets. It can run connected over WiFi or any other network. It can also run disconnected, syncing when connected again to a network at a later time.

As the name suggests Retailer Roam enables the business to roam to transact sales. You can accept cash, EFTPOS (Tyro Integration), Invoice an account or create a LayBy. Selling is through a screen designed specifically for Retailer Roam and the devices on which it would be run.

We are grateful to bring this opportunity to life.

Pet shop software for Australian small business pet shops

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The pet shop software from Tower Systems is Australian made and Australian supported.

Developed in close consultation with independent pet shop business owners, managers and front light employees, this software continues to evolve to meet the changing needs of pet shop retail in Australia.

This pet shop software is smart, intuitive, easy to use and quick to adapt to local business needs. It can help these local businesses compete with the big businesses in the pet space as well as the online businesses.

This is pet shop software that can be easily connected to websites for online selling. Indeed, Tower Systems to grateful to have also developed websites for pet shops, connected to the Tower pet shop software. This is helping these businesses reach shoppers they would not usually sell to locally in their area.

Pet shops using the pet shop software from Tower Systems can easily manage pet health needs such as remembering when medication or some other treatment is needed. The ability to track and manage multiple pets per family is loved by customers and by those working in the pet business.

The pet shop software also helps retailers to provide product use and care information, that helps the business add local value to their transactions. These facilities coupled with the personalised loyalty tools help shoppers feel loved, appreciated and respected. They help local pet shops differentiate themselves from big business competitions and this matters in retail today.

Here are some of the benefits pet shop owners tell us they love about our Australian made and supported pet shop software:

  • Save time with electronic invoices from suppliers.
  • Offer personal customer service by tracking worming and other dates by pet.
  • Use tags to get a fresh perspective, side-view, on stock performance.
  • Leverage you. If you believe your knowledge is a differentiator, offer it through structured opportunities in the software.
  • Offer differentiating personal pet care by tracking microchip numbers.
  • Easily handle special customer orders. Bring product in for a specific customer and have them notified automatically by email or text when the goods are in and ready.
  • Business differentiating loyalty. Stand out from the crowd. Have customers coming back to you for this.
  • Maximise the basket with easy to use one-time shopper loyalty tools.
  • Trade and club pricing profiles. Set pricing rules based on customer type.
  • Make money from pre-orders – Easily pre-sell a delivery so that when the stock arrives you can manage distribution and billing efficiently.
  • Differentiate with informative receipts. These can include product care, use and safety information based on what customers buy.
  • Differentiate with bundles. Selling items bundled together makes price comparison hard.

Tower Systems is proud to support many pet shops with awesome and locally made and supported pet shop software.

Fishing bait and tackle business POS software

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Local fishing, bait and tackle businesses are benefiting from the Tower Systems Aussie developed and supported fishing, bait and tackle POS software.

From easy selling in-store to leveraging local knowledge to easily selling online to offering produce use and care support, the Tower Systems fishing, bait and tackle POS software offers a whole of business solution from inventory management, to shopper loyalty encouragement to payment management to business performance forecasting, this software is made for the job, made to help local family small business retailers run mire successful and enjoyable businesses.

In small and mid-size businesses, this fishing, bait and tackle POS software serves in niche areas to. For example, in managing bundles like rod, reel and hook packages and in managing the repairs process from tracking when repairs come into the business to when they are undertaken and charged accurately.

Fishing and outdoor businesses are specialty businesses with specialty software needs and that is where our fishing, bait and tackle POS software serves the needs. This is why regular POS software is not p to the task, not offering the specialty facilities that can help the business leverage their unique skills and products to better compete with mass and other retailers.

The Tower Systems fishing, bait and tackle POS software is made for these specialty businesses, and it evolves as the needs of these businesses evolve thank to a transparent and democratic software enhancement suggestion process.

Here are some of the top benefits offered through our fishing, bait and tackle business POS software:

  • Leverage you and your team. What you know is a differentiator for your business. Leverage this. Include local fishing information on receipts with consistency and automatically.
  • Sell accurately by measure – by whole numbers or
  • Easily sell by weight.
  • Sell by bundles / packs – Sell a rod / reel / line bundle easily. This makes it harder to price compare. It pitches you as offering value.
  • Unpack bundles – You can take bundles and packs purchased from a supplier and break them down to single products, maximising return.
  • Repairs & Job Tracking – Manage repairs, track progress in house or with third parties and notify customers by text when items are ready.
  • Stock Notes – Easily add care as well as local use instructions to any receipt, based on the product purchased.
  • Catalogue Management– run promotions through the system for automatic pricing (ie multi-buys and catalogue items) (buy any 3 lures for $10 or further discounts when purchasing bigger qty’s of bait).

We are grateful to the support and encouragement from our community of fishing and outdoor businesses. They are key to the success we enjoy.

What is a Point of Sale system?

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What is a Point of Sale system? This is a good question that many specialty retailers ask. Often, they know they want to improve the operation of their business, transact safely and to connect with others platforms such as MYOB and Xero.

The thing is, a Point of Sale system, POS software, Point of Sale software, a POS system, a Point of Sale solution or a POS solution are all the same thing, a solution, system, software package that serve the data and operational management needs of a retail business.

Yes, a Point of Sale system is the same as these other buzzwords, the same as POS software, Point of Sale software, a POS solution and the like. They are all the same in business goal. These solutions serve the business need, through software, running often time on specialist hardware, to help the businesses run more successfully, efficiently and with fewer mistakes.

So why can it be called a Point of Sale system? That’s because way back when software was called a system. So, the term harks back to older times when terms were more about the technology.

The reality is that a Point of Sale system is a solution to needs in a retail business, especially a small retail business where there is limited time to run the business. the right software, system or solution will help the business run competitively and efficiently so that the business can thrive and serve the local community as well as online shoppers buy connecting to online selling platforms such as Shopify, Magento and WooCommerce – the best e-commerce platforms in the world.

The Tower Systems Point of Sale system, software, solution, is all of this – tailored to the needs of specialty retailers, connected to Xero and MYOB, integrated with Shopify, Magento and Woo Commerce. These and other integrations and connections offer solutions to Tower Systems retailer customers that help underscore successful business operation, they sit at the heat of business growth opportunities.

So, while the term system can sound old school, the solutions delivered are current and relevant to the future of engaged small business retailers.

With a future in physical retail as well as online, having a software system that is flexible yet specialty focussed is key to the business being able to deliver on the deals and hopes of the owners.

Cloud POS software for small business retailers, made and supported in Australia

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Our Australian developed and supported cloud POS software for small business retailers serves the specialty needs of: garden centres, produce businesses, farm supply businesses, fishing and outdoors businesses, toy shops, pet shops, newsagents, jewellers, adult shops, homewares shops, gift shops, firearms dealers, butchers and more.

Specialty retail is our thing.

Serving POS software in the cloud is also our thing.

Using our cloud POS software, retailers can tap into the benefits of managed IT infrastructure without having to install the software themselves, locally on their own computers. While they can do that if they wish, we offer our cloud POS as a solution for those keen on being shielded from this work.

Cloud POS is fully functional for the retail businesses we serve in our focus on niche retail channels. We can  host through our professional hosting relationships. Alternatively, you can host through any platform you prefer. We offer complete flexibility in our cloud POS hosting options, in service of genuine flexibility for our retail small business partners.

The big question often asked is what is cloud POS and do I need it? Cloud POS is POS software, running on a hosted computer not located in the business.  It usually comes with automatic backup, easy access, speed, built in redundancy and more. I can also come with no need to update the software as it is updated by the software co. With us, you choose the level of cloud POS that is right for your own business needs.

Tower Systems has offered cloud POS solutions for the last fifteen years to small single shop businesses through to bigger small businesses. One customer has more than 15 outlets connected through the cloud. No matter what size your retail business, our cloud POS solution can be in service of your needs.

Now, if cloud is not the right fit for you, we offer desktop, local server access too. You can choose the level of tech that is right for your own business needs. As we say, we’re here to help – that is why we appreciate conversations to make it easy to determine what works best in your situation.

Cloud POS is a terrific and easy to access solution for many different retail business situations.

Join the largest community of newsagency software users in Australia.

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There is no doubt there is strength in numbers. In a newsagency software sense, the strength of our 1,700+ Australian newsagency business community benefits from:

  • Reliability. We are here when you need support.
  • Up to date. Our customers vote on changes they want to the software. Enhancements are regular. Software value improves over time.
  • Business help. Beyond the software, we help uncover and reduce theft, as well as advice and support streamlining processes.
  • We own and operate newsagency businesses ourselves. We walk in your shoes every day and this makes a real difference.
  • We meet all industry and supplier standards in retail and home delivery.
  • Personal support. Beyond the software, we will help you in any way we can, to the best of our ability.

In addition to newsagency software, we also develop (in Australia) websites for Australian newsagents, helping plenty get online with awesome websites.

We are a well-resourced Australian POS software company serving Australian newsagents. This is good news for newsagents.

  1. Tower Systems will not leave the newsagency channel.
  2. We will fight for you. Beyond our software, we will help with supplier issues, business strategy and other challenges you confront.
  3. Our software continues to evolve. We release updates regularly. You choose when to load them. Each is thoroughly tested for you.
  4. We own newsagencies. Yes, we walk in your shoes.
  5. No locked-in support fee.
  6. Lower support costs. No mates’ rates for a select few.
  7. Fast support. Most calls are handled when you call.
  8. Transparent support. At any time, you can see how many help desk calls we are working on and how many we have closed that day.
  9. Support escalation. We have an escalation process should you be unhappy with a support call.
  10. Easy management access. The leadership team of Tower Systems is available to you. We take customer service seriously and personally.
  11. Updates when you choose. Updates are not forced on you.
  12. You are listened to. We offer the only transparent, user driven, software enhancement suggestion service.
  13. Free training. Long after you install our software you have access to free personal training to refresh knowledge or cover new facilities.
  14. More integrations. Our direct links to Xero, Magento, Shopify and WooCommerce offer direct link options to help you grow.
  15. Business management insights. We can look at your business performance data and provide a personal analysis of what we see
  16. Owner access. Call Tower owner, Mark Fletcher, on 0418 321 338 or email mark@towersystems.com.au.

New POS software out now

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Fresh. Australian made. Australian supported. Made for specialty retailers in selected niche retail channels. This is perfect point of sale software for retailers keep to support shop local. But more than that, this is excellent point of sale software for retailers who consider themselves specialist at what they do and offer.

Here is a video of a Q&A that we hosted close to two months ago. It takes you behind the scenes to some of the many features of this genuinely new software.

Why Australian made Point of Sale software is important to Australian retailers

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Australian retailers benefit from using Australian made and Australian supported Point of Sale software.

Of course we would say this, we are an Australian Point of Sale software company. We want you to buy from us. That is true. But moire important, we want you to buy Australian.

If your local Australian retail businesses ever pitches shop local, then where you source what you use and sell in your business matters. The COVID-19 pandemic and the economic response has brought that into sharp focus. It has helped us understand that our local economy matters.

Being an Australian Point of Sale software company we are focussed on serving here and nearby, like in New Zealand, Fiji and other pacific nations.

Buying your Point of Sale software local…

  1. Keeps jobs local.
  2. Drives local tax revenue.
  3. Nurtures tech skills development locally.
  4. Ensures more relevant software because it have been developed locally.
  5. Provides access to more timely and local support.
  6. Puts your closer to the developers and therefore more likely to influence enhancement.
  7. Gives you a perfect answer for people who ask how much of your business is local.
  8. Nurtures Australia to bee smarter.

The economy is circular. People shopping in your shop need money for their purchases. The most valuable money they can bring into your business to spend is that which they have earned locally. The more your buying supports local jobs the better for your business and every there local business.

The cliche is true, we’re all in this together. This is at the heart of why shopping locally for inventory and business infrastructure matters, it is why buying Point of Sale software locally matters.

Tower Systems is a proud local POS software company. We proudly make our software for local retailers. We are grateful to the 3,500+ local retailers who have partnered with us duo far on our journey. We are proud to have given so many their start in work and for many of those to contuse to offer them valuable and enjoyable employment – in creating land supporting locally made Point of Sale software.

We’re local. We’re proud. We’re making a difference, every day.

Tower Systems Point of Sale software helps small business retailers through COVID-19

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Point of Sale software from Tower Systems has been helping small business retailers navigate the challenges and leverage opportunities of this COVID-19 world.

Here we are almost four months in and COVID-19 is here and has fundamentally changed retail. The Tower Point of Sale software has helped retailers to quickly identify trends and thereby to respond to these in a competitive and timely manner.

In a more practical way, the Tower Point of Sale software has helped retailers access federal, state and local government funding support through the provision of accurate records that are key to meeting application criteria.

From a health and safety perspective, the Tower Systems Australian made Point of Sale software has helped retailers with shop floor management and staffing scheduling. This is key to providing a COVID safe working enviro9nment while helping the retail business to serve and transact.

More broadly, thanks to POS software Shopify, Magento and WooCommerce integrations, the Tower Point of Sale software has helped independent and small business retailers to transdact online for click and collect as well as for delivery. While often created in service of existing and local shoppers, the online connection has helped these retailers to find new shoppers who would otherwise not have known about the business.

Of all the COVID-19 related opportunities leveraged in the Tower Systems Point of Sale software, it is the insights offered through the data collected and curated by the software that offer the most value as this lays out a path ahead that is specific to each business using the software.

We have seen COVID-19 play out differently in different businesses. Some are up. Some are down. In almost all businesses there has been a shift in what sells and it is this shift, unique to each business often, that is most important to small business retailers.

Tower Systems has backed its software with COVID-19 workshops for its retailers, showing them how to use the software to better understand the COVID-19 impacts and opportunities in each business. This training and assistance is on-going as COVID itself is on-going.

Small business retailers in the Tower Systems POS software user community are, overall, trading well and with certainty that the software they are using helps shine a light on a path forward while at the same time offering understanding for the pathway behind.

2020 is proving to be a fascinating year in retail. We are grateful to our customers for their support and trust.

Repairs management software helps small business retailers with workshop and repairs management

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We are grateful to the bike shops, jewellers and other retailers with repairs facilities in their businesses who have helped and guided us as we have continued to evolve our repairs management POS software.

Through our repairs tools we help retailers manage repairs for repairs undertaken in the business as well as repairs works outsourced to outside the business. From the moment a repair is brought into the business it is tracked. This includes recording comprehensive customer details as well as requirements as to the repairs to be undertaken.

The Repairs management tools in our Point of Sale software track labour and parts at each step of the way, providing the business accurate record keeping and the customer good detail of the works undertaken.

Some of the repairs management  functions our specialist retail Point of Sale software’s unique repair features are being used for a range of specialty retailer situations including:

  • In Jewellers: Jewellery and watch workshop repairs, dated manufacturing.
  • In Bike Shops: Bicycle and tricycle repairs, warranty returns.
  • In Garden Centres: Landscaping services management.
  • In Firearms Stores: Gunsmithy and equipment repairs, warranty returns.
  • In Pet Shops: Aquarium installations.

As with all of the facilities in our POS software, we evolve the software to serve evolving needs based on a democratic engagement with our customers. It’s important that we serve the majority when considering software enhancements.

Tower Systems streamlines the repairs process, facilitates good communication and helps bring management certainty to the overall repairs process in your business. It helps local independent businesses provide the kind of professional, personal and efficient repairs services that major corporate stores and online-only offerings can only dream of.

We do this in a small business friendly way. It is current design software created for current needs. Locally made and supported software for local retail businesses with the repairs services offer.

We back our repairs management software with terrific training. We tailor the training to serve the needs of each business, to help them get the most from the software.

Serving a number of specialist retail channels gives Tower Systems the opportunity to provide more comprehensive and flexible repairs/job/manufacturing management software. Our customers continue to provide feedback and influence the development and support of this software feature, from firearms stores to bike shops and more.

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