Free POS software training for newsagents on magazine management

Screen Shot 2015-01-22 at 7.52.15 amThe latest free online training from Tower Systems on newsagency magazine management for newsagents using the Tower newsagency software is fully booked.

Tower Systems is scheduling more instances of this workshop to satisfy demand from newsagents who love this and other free software training from the company.

Best practice management management training will help newsagents save time on managing magazines. It will also help improve business outcomes for them.

Tower Systems is the only newsagency software company running online business management training line this with consistency throughout the year.

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Free POS software training: How employees steal from retail businesses

stealHow employees steal from retail businesses is a free training workshop from the POS software experts Tower Systems. Delivered by our COO, this training is vital for retail business owners. It will draw on expert advice from one who helps police, prosecutors and insurance companies deal with employee theft in retail businesses.

With just a few places left, this training will fill up for sure.

Tower Systems leads its marketplaces with live online training opportunities – helping retailers to learn more about their software and how to save their businesses time and money.

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Newsagency software company Tower Systems shares insights from US magazine and newspaper retailing study

magNewsagency software experts from newsagency software company Tower Systems have been sharing insights from their recent study tour of the US which took in conferences in Las Vegas, Atlanta and New York.

The insights include business services areas unique to the sale and management of print media products. There are many US experiences which play out into the Australia marketplace needs.

In Australia, Tower serves more than 1,850 newsagencies using its software, making it the market leader by 300%. Tower takes this position seriously and invests in overseas study and overseas supplier engagement to be ready to serve as trends evolve and new opportunities develop.

The two-week trip unlocked some terrific opportunities for 2015 which the company has already commenced actioning.

For commercial reasons we will not share any comprehensive outcomes here as these are best deployed to our customers for their and our commercial advantage.

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Sunday retail business management tip: roster staff for commercial success

Rostering is a vitally important business activity in indecent retail businesses. Get it right and you save money. Get it wrong and your bottom-line suffers.

Retailers using the Point of Sale software from Tower Systems can roster employees based on their contribution to the business. Using the tools in the software can result in better rosters, rosters which deliver a more valuable contribution to the business.

This is just one way POS software which offers roster facilities can genuinely benefit a business – save time and help driver better earnings. It is another way good POS software pays for itself.

Tower Systems helps retailers drive better outcomes through rostering and other facilities delivered in its software for a range of specialist independent retail channels.

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Xero accounting / POS software link helps retailers embrace technology

The link we launched last year connecting our smart POS software with leading accounting solution Xero is helping us grow our business as more retailers seek a whole of business solution. Our training resources help retailers understand the link and the benefits. here’s one of the videos we have produced in house.

We use Xero ourselves in our own retail businesses.

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Sunday retail management advice: make Lay-Bys work for you & your customers

Tower Systems has helped many retailers get into offering Lay-By services when installing our Point of Sale software. Over many years we have developed extensive experience in Lay-Bys and through this we have refined suggestions on how to make the most of the opportunity.

Here is a summary of more extensive Lay-By advice we provide to retailers, based on our years of experience.

  1. WHAT TO LAY-BY. Set a minimum item and or purchase value. We’d suggest $80.00 in a small retail business.
  2. DATA REQUIRED. Always ensure you are satisfied you know who your customer is. Require proof of ID from a driver’s licence or similar legal ID document.
  3. 20% of the total GST inclusive purchase price.
  4. Only Lay-by to people 18 and over.
  5. Lay-bys should run for between eight and twelve weeks. You could run for longer pre Christmas to get early sales.
  6. PAYMENT CYCLE. Require payments to be made weekly or fortnightly.
  7. PAYMENT METHOD. Accept any payment form you choose.
  8. Do not allow someone to take home a single item from a group of items on Lay-by together in one purchase. It’s all or nothing.
  9. Have a policy you are comfortable with. We suggest a 20% cancellation fee applies. Note that you could equally choose to have no cancellation given that Lay-by product may not be able to easily re-sold.
  10. Decide what you would consider a breach. This has to be something you stand by. We suggest two missed payments without reasonable excuse or rectification. On breach, cancel and charge the cancellation fee.
  11. We suggest a no-exchange policy.
  12. When a customer Lay-bys, print two dockets – one for them to take immediately and one to be placed with the goods. Have your customer sign both copies, accepting your terms and conditions.
  13. Set aside a clean and secure storage location for Lay-bys in your business where locations are coded for easy finding. Place Lay-by goods into a single clear plastic bag per transaction for clean and safekeeping. Staple to this a copy of the Lay-by docket. Let your customers see you do this so there is no doubt when it comes time to collect the products.
  14. Have one person responsible for Lay-bys to ensure product care, track payments and contact customers.
  15. TERMS AND CONDITIONS. Enter these into your software so they are included on every Lay-by docket. Points 2 through 11 above are a good example of what to include in your terms and conditions.
  16. COMPLETE PAPERWORK. To not over complicate things, rely on your software’s Lay-by docket as your complete paperwork / contract. Get that right and Lay-by management will be easier.

We are grateful to our retail partners who have worked with us on developing this experience and advice. Their help has enabled us to provide this help.

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Australian magazine publishers encouraged to improve barcode placement consistency

Screen Shot 2014-12-31 at 11.29.09 amThe Australian Newsagency Blog has called on Australian magazine publishers to locate barcodes in a consistent place on magazine covers.

We support this push. It would improve sales efficiency and cut returns processing time for our 1,850+ newsagency business customers.

The current placement of barcodes costs newsagents and other retailers time and money. The proposed change would benefit all stakeholders. This is why Tower Systems supports it.

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Sunday retail management advice: professional management of the sales counter

In our work with small business retailers we have been fortunate to see many different sales counter situations. The best retail sales counters are the ones run in a structured and professional way.

We are often asked for advice on management of the counter. Here are nine points of advice for counter management (outside of direct sales) which our customers have found useful. This list is our retail management advice today.

  1. No food or drink to be visible to customers unless it is packaged and for sale.
  2. No personal staff items like bags, purses, wallets or mobile phones to be visible at the counter.
  3. Clean the counter at least every day.
  4. From the customer side, remove all products from the counter once a week, clean and rebuild.
  5. Keep counter messages, signs and notes that shoppers see to a minimum. Every note, sign or message must have a purpose that speaks to the mission of your business.
  6. When employees purchase from the business have them purchase from the customer side of the counter.
  7. Have a rule on how many people you have behind the counter at any time. Too often retail employees use the counter as a refuge. More impulse purchases are achieved by working the shop floor than at the counter.
  8. Dramatically change your counter at least once every three months – as much for your team as for your customers.
  9. When assessing the counter for product placement, cleanliness and being on-topic, do so from the customer side. How it looks from behind the counter is far less relevant than from the customer side.

In helping retailers use our Point of Sale software we often find ourselves helping beyond the technology. Developing and sharing this list is one example of our broader help of small business retailers.

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Newsagency sales benchmark study announced

Tower Systems has announced details of its next newsagency sales benchmark study – covering trade from October through december 2014 and compared to trade in 2014.

The Tower newsagency sales benchmark is the most comprehensive study of newsagency shopping basket data. It is also the longest running benchmark study.

All Tower newsagents have been invited to participate in the latest benchmark study. the results will be published later this month.

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Busy lead up to Christmas for this POS software company

The team at Tower Systems has had a busy lead up to Christmas 2014 with new installations being completed even this week, new software plans being finalised and fresh training opportunities being workshopped and retail business help being dispensed in good measure.

There has been no slowing to our efforts for our independent and small business retailer customers as we serve their needs of today and plan for great things for tomorrow.

With many staff not on leave at the moment, we have taken the opportunity to make a series of moves that position us well for 2015. We’re excited this last day before Christmas.

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Tower Systems helps newsagents with prepaid Visa issues

Tower Systems has been on the front foot with a prepaid Visa vending issue. the Tower newsagency software itself is not the problem. No, the problem is out of the US business from where the prepaid Visa product is sourced. From what we understand any software vending product from the supplier has the problem.

A conference call with the US supplier has been organised for overnight tonight thanks to the Tower Systems engagement.

UPDATE: The problem is now resolved thanks to the US being alerted by us.

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Helping retailers prepare for BOXING DAY SALES

discoubtWe’ve had plenty of POS software help desk calls this week from retailers asking questions about setting their businesses up to handle Boxing Day sales.

Using our software it’s easy and flexible to setup for handling special event sales – retailers have many options for sales from individual to price to volume and mix and match discounts – that run by date and by time. flexibility is discounting is important in retail today as retailers compete with each other – especially at these major sale times.

Our smart POS software makes managing discounting easy and secure for our partner businesses.

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PayPal payments POS software integration helps small business retailers compete

Here is another video in our instruction series on how to use our POS software integrated PayPal payments platform in any retail store. Whole the video was created for newsagents, it relates to any retailer using our software.

We are grateful to PayPal for choosing to launch this partnership with us.

What we have done with PayPal in 2014 has provided us with a valuable point of difference.

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Tower Systems / PayPal partnership helps small business retailers

Screen Shot 2014-12-15 at 7.00.13 amPOS software company Tower Systems is helping small business retailers with its brilliant PayPal integration.

Using this first to market opportunity, retailers can expect to find new shoppers thanks to the help of PayPal in unlocking access to more than 5.5 million PayPal users in Australia.

This is an excellent example of how a POS software company can help retailers grow their businesses by attracting new and valuable shoppers.

Tower Systems is grateful to PayPal for selecting them as a launch partner.

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POS software customer displays help drive sales

cdispThis photo shows how one newsagency is using the smart customer display through our POS software by having ads play between customers and then the screen share the ad with details of purchases being scanned.

Being able to manage the serving of ads to customers at the counter is an important feature of our software, something that has been enhanced as hardware has evolved. The latest HP all in one registers are particularly good to work with thanks to their small footprint and smart customer display technology.

Small business owners love that thanks to the HP technology and our software they can offer a customer-facting IT solution that is competitive with bigger businesses.

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Newsagents loving Hallmark EDI assistance

hmkNewsagents using the tower Systems newsagency software are loving the trustworthy EDI files they are able to easily process to maintain an accurate stock file.

The EDI connection is just part of the Tower Systems / Hallmark co-operation that is designed to drive retail sales for newsagents.

We make it easier for newsagents to get more value from their Hallmark relationship.

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POS software scales integration helps food and convenience stores

scalesThe POS software / scales integration undertaken by the development team at Tower Systems is delivering terrific sales for the company among convenience stores and other retailers who sell items by weight.

In addition to produce and confectionery retailers using the scales facilities in the POS software, convenience stores are also embracing it as they too play in the space of selling items by weight.

The photo shows scales in our office purchased for testing.

What is interesting is that some retailers already using the Tower software are loving that they have selling by weight as an option within the software thanks to the diversification plan that has been undertaken by Tower systems over rent years.

We have terrific reference sites for our scales facilities.

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Sunday retail management advice: how to cut labour costs in your retail business

Plenty of retailers are cutting labour costs in their businesses thanks to opportunities within the Tower Systems Point of Sale software. Here are some of these:

  1. Time saved by eliminating the end of shift backup by switching to the secure perpetual backup that requires no staff time.
  2. Time saved on accounting thanks to the smart Xero accounting software interface.
  3. Faster selling at the counter – less staff needed to process more sales.
  4. Faster reordering through the software.
  5. Faster processing and pricing of new stock.
  6. Faster decision making thanks to accurate business data being at your finger tips.
  7. Faster answering of customer queries freeing staff for making money on the shop floor.

Tower Systems offers not only excellent POS software, it also offers retail management expertise on the best use of this software for valuable business outcomes.

We love helping retailers in practical ways to get more from their partnership with us.

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POS software users love extensive online knowledge base for self serve assistance

Small business retailers often use technology because they feel they have to more so than because they want to. Their reluctance for technology often spills over to their engagement with POS software help desks and other assistances.  Not so the POS software knowledge base offered by Tower Systems to its approaching 3,000 small business users.

In the knowledge base, Tower customers can find out how to use the software, how to change settings, how to learn new facilities as well as how to integrate parts of the software more seamlessly into the business.

Evolving every week to fresh content that is searchable in a variety of ways, the knowledge base is proving to be a resource customers love as they can access it any time, from any place and in a way that keeps them in control.

The POS software knowledge base from Tower Systems is helping the company win new customers!

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POS software training workshops help retailers save money

Pos software company Tower Systems has announced details of three new live and interactive half hour POS Software training sessions for december, offering small business retailers excellent opportunities for learning in a time efficient way.

Here are the three new workshops the company has developed in association with partner retailers:

  • Using Catalogues for Christmas – 30 Minutes, Tuesday 2nd December 2pm AEST. Quickly and easily setup automatic discounts for a Christmas sale.
  • Applying Discounts In Retailer – 30 Minutes, Tuesday 9th December 2pm AEST. Discount stock in Retailer at Point of Sale.
  • Free up cash in your business – 30 Minutes, Tuesday 16th December 2pm AEST. Find and quit dead and slow moving stock in retailer.

Participating in the training is free to all Tower POS software customers.

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Training for POS Solutions users switching to Tower Systems

In response to the number of newsagents switching to Tower Systems for their newsagency software we are scheduling help for former POS Solutions users. We have specialists on our team who understand both systems and can make it easier for former POS users to settle into our software and thereby feel comfortable sooner with the switch.

Serving close to 1,900 newsagents today, Tower is well resourced to help newsagents switch from other software – we have plenty of newsagent customers keen to help too.

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POS software provides small business retailers with a competitive customer display solution

CustDisplayTerrific new retail customer display facilities are being embraced by retailers using the Tower Systems POS software. Serving customised content on customer displays within the context of a sale helps retail businesses drive sales and improve business outcomes. While the Tower software has served customer display access for years, enhancements take the facilities to a new level, offering small and independent retailers facilities with which they can more effectively compete with major retailers.

Feedback from customers is that the new customer facing display looks beautiful. We love hearing this and love even more the feedback that they are helping shoppers spend more money with our customers.

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Making the sign-up for POS software / xero integration easier

xerosignupTower Systems has automated the process for connecting its POS software with Xero thanks to a completely online cloud-based service for the bridge and data flow connection.

From the Xero page on the Tower website, users have access to all they need to make the link live and working for them. And Tower users are doing this, turning on the link and switching to Xero for a more integrated and comprehensive accounting solution.

Tower Systems is thrilled to be acknowledged by Xero as an authorised partner and listed on their website.

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