POS software provides small business retailers with a competitive customer display solution

CustDisplayTerrific new retail customer display facilities are being embraced by retailers using the Tower Systems POS software. Serving customised content on customer displays within the context of a sale helps retail businesses drive sales and improve business outcomes. While the Tower software has served customer display access for years, enhancements take the facilities to a new level, offering small and independent retailers facilities with which they can more effectively compete with major retailers.

Feedback from customers is that the new customer facing display looks beautiful. We love hearing this and love even more the feedback that they are helping shoppers spend more money with our customers.

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Making the sign-up for POS software / xero integration easier

xerosignupTower Systems has automated the process for connecting its POS software with Xero thanks to a completely online cloud-based service for the bridge and data flow connection.

From the Xero page on the Tower website, users have access to all they need to make the link live and working for them. And Tower users are doing this, turning on the link and switching to Xero for a more integrated and comprehensive accounting solution.

Tower Systems is thrilled to be acknowledged by Xero as an authorised partner and listed on their website.

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Tower Systems helps newsagents make their businesses more valuable

Plenty of newsagents among the 1,900 newsagents using the Tower Systems newsagency software are leveraging the business growth and development tools unique to the software.

These tools present newsagents with opportunities bend what is traditional for newsagents up to now.

Giving newsagents access to new suppliers, new payment methods, online options and four different and valuable loyalty options provides newsagents with choices that can make their businesses more valuable.

We are thrilled with reports from newsagents of double digit growth that can be traced back to their use of facilities in our newsagency software. In one case, graphing sales over a two year period demonstrates powerfully the moment when business growth took off, it was when they embraced a facility in the Tower software and leveraged the free training we provided on how to use this.

Tower Systems is actively engaged with its customers, focussing on how to best use the software to make businesses more valuable.

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Sunday retail management advice: say no to poor customer service and improve your business

Tower Systems is thrilled to have won several more customers from a competitor this month. We have done this on the back of delivering better customer service.

Good customer service from your POS software company can improve your business.

One customer switching lost important business data as a result of poor service from their old POS solution provider.

Another customer switching lost hours of time as a result of delays in help desk assistance from their POS solution provider.

This is our retail management tip today – use POS software from a company that delivers timely, professional help desk customer service on which you can rely. You will save time and money.

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Smart POS software management reporting helps retailers to compete against their most important competitor

MSCPOS software experts Tower Systems have produced a video on how to use the POS software to help retailers compete against themselves.

In this video we outline how to use the Tower proprietary Monthly Sales Comparison Report, a powerful report that helps any retailer better understand their business from then inside out.

There is no comparison for the value of data to drive business decisions.

The video is another in a series of professional videos from the team at Tower Systems – helping retailers lever more value from their software.

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POS software loyalty program video helps retailers drive sales

Discount VouchersPOS software experts Tower Systems have produced a video on how to use the the front-end loyalty offer of Discount Vouchers to drive sales. Explaining exactly how vouchers work and how to use them in retail, the video is a perfect tutorial on growing your retail business using leading edge smart loyalty tools. Packed with evidence, examples and facts, the video is a must-see for any retailer wanting to grow their business.

The Tower POS software offers points based loyalty as well as group retail linked loyalty but it is the discount vouchers program that is driving exceptional year on year growth.

This video provides evidence of the growth the vouchers are helping retailers to achieve.

The professionally produced video is another from the in-house team at Tower Systems.

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New POS software training video link on Xero link

Xer0 LinkPOS software experts Tower Systems have produced a video on how to use the POS software Xero in retail for transferring sales and cost of sales data to Xero.

As the first specialist software company serving newsagents, jewellers, garden centres, bike retailers, gift shops and pet shops to offer an approved Xero link, Tower demonstrates its technical and business leadership.

This educational video is another in a series from the professional customer swerve team at Tower Systems.

The Xero link is available in the Tower software now.

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Serial number tracking using POS software helps retailers

Arriving Items with Serial NumbersThe serial number tracking facilities in the Tower POS software is loved by retailers as they can track items at the serial number level easily. jeweller, bike retailers, garden centre retailers, pet shop retailers and newsagents are among the retail channels using these facilities.

Tower Systems has a new video on serial number tracking – one of a new package of videos on our software.

Retailers love our training videos. They make learning easy.

Gone are the days when software companies expect users to wade through complex and technical documentation to learn. Videos and other online tutorials make it easy and this is where Tower Systems leads with its in-house studio and professional video production.

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New stock files for Tower Systems POS software users

Tower Systems has tested and loaded the following stock files to its website for use by retailers using its Point of Sale software:

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Easy selling by volume helps retailers drive sales

IMG_9821The Point of Sale software offered by Tower Systems offers retailers the ability to sell products at priced set by the volume of an item purchased.

The flexibility in pricing allows retailers to be flexible on the shop floor in a structured way than can guide volume purchases. This is especially useful in garden, homewares and gift retailing – three areas where Tower Systems shines with retail channel specialist software.

This is another way Tower helps retailers grow their businesses.

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Cloud based backup service helps retailers eliminate the end of shift chore

bupWhile Tower Systems has supported external and automated backup services for years, this week the company launched a new even more hands-off cloud-based backup service that offers excellent protection to participating small retail businesses users our our POS software.

Run on a subscription basis and backing up to the cloud real-time through the day, this is a comprehensive replacement of the old end of shift backup approach for small and independent retailers.

The new approach represents better protection for our small business retail customers. It is available for commercial implementation following comprehensive live testing.

Tower systems has been using the new facilities in beta for two months. This week’s announcement moves the opportunity to full commercial release.

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Enhanced POS software Xero integration helps retailers and their accountants

The 2015 edition of our POS software for retailers includes enhanced Xero integration facilities. In the enhancements we deliver the next generation of changes to enable retailers to get further benefits from linking their POS software with Xero. More data is transferred making the Xero reports more comprehensive while at the same time saving bookkeepers and accountants more time and more fees.

The latest enhancements have been developed with CPA, user and Xero input. The result is a terrific benefit for the Tower user community that keeps us at the forefront of Xero integration.

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Sunday retail management advice: Lay-by now for Christmas

Offering Lay-by services is essential if you want to grow sales of collectibles and higher priced items. It provides shoppers an opportunity to purchase today what they are unable to fully pay for today.

Essential to your success with Lay-bys is having a streamlined and consistent process for processing Lay-bys, storying lay-by product, collecting payment and tracking customers.

Once mistake with managing Lay-bys can be expensive.

Use software to track Lay-bys. Do not do it manually.

Use the software to capture the sale, record customer details, document your terms and conditions, record the deposit, track payments, chase late payments and finalise the sale. Again, to not attempt to do this manually.

Be complete in what you record. Only Lay-by stock for which you have records in your software, always enter full customer details such a full name, complete address and an ID number such as a driver’s licence number.

If you are not complete in your records keeping at some point this will cost you money.

In your software set your deposit requirements, payment requirements and other Lay-by terms. This provides a foundation of consistency for you and your employees.

Before you begin with Lay-bys check the website of your state Consumer Affairs office to familiarise yourself with local requirements. Information there will help you determine your own terms and conditions.

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POS software helps retailers offer student discounts

studdiscountThanks to flexible discounting options within our POS software, Tower Systems helps retailers to offer discounts that matter at different times of the year – like Student Discounts at back to school and back to uni time.

With appropriate rules used in the software, retailers are able to track discounts driven for their own interest or for supplier rebate purposes – and for the benefit of local schools that partner with the retail business to help drive traffic to the store.

Providing retail employees with certainty through which they are able to transact business and handle opportunities such as student discounts is a valuable feature of the Tower software. It helps small and independent retailers to offer benefits you;d typically see in bigger businesses.

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Discount vouchers playing a key in a terrific year at Tower Systems

dva5We are thrilled with the retailers joining our user community this year at Tower Systems. Some are installing POS software for the first time while most are switching from other software.

It is our Discount Voucher facilities which wins many customers for us. Beyond the vouchers, in the software, we have real power at the fingertips of retailers and their staff. We back this power and flexibility with terrific reports that make using the software valuable for the business. Enabling retailers to track voucher flow is proving to be tremendously valuable in guiding retailer engagement o tweak their use to drive even better outcomes.

Our Discount Voucher facilities are an excellent demonstration of the Tower Advantage in action. We are grateful to our customers for excellent feedback that is guiding further developments.

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Sunday small business retail advice: using POS software to play to your strength

Small and independent retailers offer a level of personal service that often sets them apart from major retailers. Using the smart tools in the Tower Systems POS software, retailers are able to reach out beyond the shop floor and sales counter in providing differentiating personal service. Thanks to easy to engage tools in the software, retailers can include in sale documentation such as receipts information about product use and care which helps the retailers to demonstrate a point of difference and improves the customer experience.

The Tower Systems POS software provides retailers with several facilities for customising information on receipts based on products purchased. That this is done at the point of sale with the employee having to remember is a way the business can go above and beyond without having to rely on memory to do so.

  1. Retailers, play to your strength with:
  2. Customer service advice on receipts.
  3. In-store advice on QR code linked videos.
  4. Home care and advice through online accessible information.
  5. Images on customer documents.
  6. Loyalty options that make you truly competitive.
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Newsagency software market share has benefits for newsagents

More and more newsagents can see the value of partnering with a newsagency software company with substantial market share. Through more free training opportunities, more supplier integrations, a broader range of business assistance services and more regular newsagency management workshops, Tower Systems provides an valuable suite of differences for its newsagent user community.

Not resting on the success of these additional services, Tower is leading in new facilities for newsagents, facilities that leverage its market share and provide newsagents with even more reasons to switch to Tower.

Key to the Tower offer today is the flexibility and ability in the software to evolve with the needs of newsagency businesses. This provides newsagents with choices over the direction of their business, using the software to guide choices on new directions.

Owning newsagencies ourselves helps us serve newsagents in the area of business planning in ways that are unique among newsagency software companies.

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POS software for non technical people

Tower Systems offers jargon free training in its POS software, making it easier for non technical people to learn the POS software.  Offered one on one, in group sessions, online, live in-store … this plain English (or mandarin if you prefer) training makes it easy for people who are not IT savvy to learn this software.

Dealing often with first time business software users, Tower Systems has a gently approach to training that respects people and their use of the software. There is no judgement for a lack of knowledge, no pressure to learn at an advanced pace.

The jargon free approach extends beyond training. The Tower Systems help desk talks with people everyday who appreciate receiving help in terms they can understand and without the need to be a computer expert.  This is the company’s customer service commitment in action – serving small and independent retailers with easy to use POS software backed by excellent customer service.

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POS software helps family businesses nurture and share intellectual property

The Tower Systems Point of Sale software helps business owners encode and share information about how the business operates. recording intellectual property about the operation of a business and making it accessible to those working in the business makes it easier for family members to grow into the business and stay close to how the family has done business over the years.

Family businesses are different to non-family businesses. They are often run on a different basis and with different goals. Having software that enables to recording of business rules and processes makes it easier for these businesses to track and manage how things are done and thereby to continue family traditions if important to the business.

The Tower software offers a range of mechanisms through which business processes are recorded – guiding those coming into roles and needing to follow tradition.

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Warehouse tracking facilities help more businesses benefit from POS software

The Tower Systems Point of Sale software offers retailers with wholesaling facilities the ability to track locations of inventory and thereby enable easy picking of goods for shipment. Doing this in several different types of businesses has provided us with experiences that have informed development of flexibility in the software.

From picking slips to location data, the Tower software reaches way beyond what is traditional for POS software.

While first and foremost a Point of Sale software solution, warehousing facilities enable the software to be useful in more diverse situations and this is what flexible retail / wholesale businesses like.

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POS software helps retailers sell packs, hampers, singles and bulks

nxjewellThe smart POS software from tower Systems is helping more and more retailers to sell bulk items broken into singles, single items scaled up into bulk, hampers, packs, gift packs and many mixtures within these opportunities.

Jewellers use our pack facilities to sell two or three items in a set as well as singles – with ease.

Confectionery shops and chocolate shops use our software to sell bulk packs and singles easily with complete and easily managed inventory control.

Gift shops use these facilities to sell Christmas hampers.

Garden centres use these facilities to sell plants as singles and more packaged together.

It’s fast and easy to handle.

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