The POS Software Blog

The POS Software Blog

News from Tower Systems about locally made POS software for specialty local retailers.

CategoryCustomer Service

The importance of POS software data backup in local small business retail

September 26, 2022
2 Min read
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Our advice to retailers using our Tower Systems POS software is to backup every day, ideally at the end of the day.

We recommend to our customers that they use a cloud backup service that undertakes the backup, in the background, perpetually. We offer this type of service. We are equally happy with any other commercial cloud backup service.

Cloud backup is ideal because you don’t have to think about it, it’s offsite and onsite, it offers options as to the restore, it’s fast.

How our customers backup is 100% up to them.

The problem is, some don’t backup and as these things go, their realise the cost of not backing up when they need a recent backup the most.

So, we regularly remind our customers about the need to backup and we do this by sharing stories about businesses that did not backup and they cost to them of failing to to this vital and regular thing for their business.

POS software data backup should be daily as up to date backup data is critical to the ability to recover from anything.

Any business not backing up could suffer from a range of impacts by the lack of access to a recent data backup, including:

  • Wrong decisions based on gaps in business data.
  • Lower price achieved when selling the business due to gaps in data or no historical data.
  • More theft because of lack of evidence available.

The negative impacts of not backing up POS software data go beyond these, too, as because data is an asset and any loss of assets within a business comes at costs often not discovered at the time.

By moving to a cloud based backup solution, retailers are able to provide certainty as to data access and accuracy, and this brings peace of mind for a small cost to the business.

How and when any local retail business backs up POS software depends on how they view data. If they view it as an asset, the business benefits and those who rely on the business benefit. If they do not view data s an asset, then the business suffers.

Our advice here at Tower Systems is that any local retail; business should backup POS software data daily.

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Closed for national day of mourning

September 22, 2022
1 Min read
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All our offices are closed today for the national day of mourning following the passing of the Queen. Our after house numbers are available for any customer in urgent need of help.

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Tower Systems helps retailers reduce shoplifting through its smart POS software

September 17, 2022
2 Min read
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Shoplifting is a curse in retail, especially in small business retail where the emotional toll of shoplifting can be debilitating for the retail business owners, even more so than the financial toll on the business itself.

What is shoplifting? Shoplifting is the theft of inventory or other items or even cash from a business by a shopper.

Tower Systems offers smart POS software that is helping retailers reduce shoplifting. The software works by tracking inventory and sales data, which helps store owners to identify patterns and trends. This information can then be used to loss prevention strategies.

The Tower Systems software has been proven to be an effective tool in reducing shoplifting. In one case study, a retailer who installed the software was able to reduce shoplifting by 50%. The POS software does this by helping retailers to understand what is being stolen and to narrow the time window of the theft. This information is key to reducing the cost of shoplifting.

In most instances, what is being stolen through shoplifting is different to what retailers thing is being stolen. Shoplifting data is key here.

This data-driven approach to reducing shoplifting is helping retailers save money and increase margins. In one case study, a retailer who installed Tower Systems’ smart POS software was able to reduce shoplifting by 25%. That’s a significant improvement that can have a big impact on the bottom line—especially for small businesses.

The smart POS software is easy to use and can be installed on any computer or mobile device. It is also reasonably priced, making it a good option for small businesses.

Retailers lose billions of dollars every year to shoplifting, but there is hope. The Tower Systems smart point-of-sale software offers a retail security solution that can help retailers reduce shrinkage (the industry term for lost inventory due to shoplifting).

If you are a small business owner, you should consider using Tower Systems to help reduce shoplifting.

Using cutting-edge technology, the system tracks inventory in real time and sounds an alarm if someone tries to leave the store with an unpaid item. The solution has already helped hundreds of retailers reduce shrinkage.

The software is easy to use and an effective way to track inventory and sales data. This information can then be used to develop loss prevention strategies.

Note: employee theft is a form of shoplifting, but considered differently to shoplifting itself.

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Helping new POS software users settle in with our Tower Systems software

September 6, 2022
1 Min read
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A vital role within our POS software help desk team is the one that helps new POS software customers after they are trained.

This is a one-on-one role, a high-interaction role, something personal, something guided for each specific customer.

It’s a free service for our POS software customers. It kicks in the moment the structured training is complete, once a business live using our software.

Our new customer support person is there for our new customers with personal service, easy to access service, service targeted to the more unique needs or new POS software customers.

We are grateful to offer this unique point of difference in addition to our regular training and regular help desk service.

We know that the first few months using new software can be tricky for some. For those who need it, we are there, providing extra help, guidance and answers … to help them land on their feet, stable and happy in their choice for Tower Systems and our POS software.

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When a retailer calls for help with their POS software, they want to chat with someone, they want to chat with a human, and not be confronted by a wall of inhuman tech

September 5, 2022
1 Min read
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Here at Tower Systems, we provide human based customer service for our POS software. That is, humans answer the phone, and they chat. There is no script. No agents. No set or questions to go through.

We are grateful to win business because of our human based customer service, that it is relevant, locally based, and staffed by people with lived experience working in small business retail.

Too many software companies only want customer to email them, or fill-in a form, or navigate their way through an AI driven phone system … anything to avoid having to talk to their customers.

There is no substitute for human interaction with retailers. We learn from this and that helps us provide better POS software, and better customer service.

Retail is a people business. I makes sense that a business like ours supporting retailers is, also, a people business.

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Tower Systems: the Aussie POS software company offering easy to access human delivered support

September 1, 2022
3 Min read
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We won another customer this week because of our easy to access human based support. Someone considering our software pretended to be a customer and called us, and we answered and had a conversation.

I can’t believe I got to speak with a human straight away. We laughed a little when they said that. Seriously, the company I used for my POS software now does not take calls. I have to log a ticket using their form, and then I have to wait for them to get back to me.

We understand that retail businesses can encounter challenges that need a response straight away.

Here at Tower Systems we make it easy for any of our customers to reach someone on our help desk, someone in management, or the leadership team – direct, live, and quickly.

Human contact is key in retail, and it is key in retail POS software support.

While our customers can send us an email, lodge a ticket or do other things they can easily call – we have state based contact numbers, a NZ toll free number as well as mobile numbers for direct and easy contact.

Big businesses structure themselves for consistent service of big volume and while that may work in some situations, when servile local small business retailers, specialty retailers, personal and direct human based support is key, and here at Tower Systems we understand that.

In our regular customer email we share direct contact details with our POS software customers:

Contact points and key information.

SUPPORT
  • The BEST way to ask for support: log your query 24/7 direct at our website, where you can also search our knowledge base.
  • Help Desk Mon-Fri 7am – 6pm AEST and Sat. 7:30am to 3pm. 
    • VIC (and national): 03 9524 8000.
    • NSW: 02 8556 1600
    • QLD: 07 3136 6888
    • SA: 08 8121 3366
    • NZ: 0800 444 367 & from a mobile: 9281 1974
  • After hours support for SYSTEM DOWN: 0418 554 963 or 0419 842 334.
  • Email: support@towersystems.com.au for non-urgent questions.
  • Website: www.towersystems.com.au

MANAGEMENT

SALES

ACCOUNTS
 
SUPPORT ESCALATION
If you feel we could have done better in a customer service situation: 
  1. Email csm@towersystems.com.au with a subject of: Escalation.
  2. Please outline your concerns and provide as much detail as necessary. 
  3. If you have multiple points, please number each.
  4. Please name the Tower team members involved and reference any ticket numbers if applicable. 
Our Customer service manager will investigate and come back to you.
CHANGE OF OWNERSHIP FORM
 
YOU SET YOUR OWN SUPPORT TICKET PRIORITY
  • P1. System down. The most urgent call we can get. 
  • P2. Urgent. We will deal with the call ahead of all others except P1.
  • P3. Return call goal 4-6 business hours.
  • P4. Non urgent question. Goal of returning a call in 24 hours.
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POS software knowledge base expanded

July 25, 2022
2 Min read
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Tower Systems has completed a thorough review of all online-accessible knowledge base articles, ensuring content readability, relevance and value.

The POS software customer service knowledge base is a wonderful and loved resource for the 3,000+ local retailers using the Tower Systems POS software. It is the living and evolving documentation of this software used across a range of specialty retail channels.

In addition to undertaking a thorough review, the company has added new topic articles, to offer a more complete POS software documentation solution. The new articles cover new facilities in the software, Shopify e-commerce integration advice and general retail business advice … and more.

Tracking knowledge base access and feedback has enabled the editors of the Tower systems POS software knowledge base resource to add even more value to this for local retailers.

Tower customers have been kept up to date with the progress of the knowledge base review and enhancement project through our weekly email comms, and their input has been sought to ensure that the changes to add value to the customer experience.

Tower Systems customers can access the knowledge base 24/7. They can review articles, leave feedback, and request new article topics. This engagement is part off what makes the knowledgeable valued and a living resource for Tower systems customers, our help desk and others more broadly.

Comparing POS software documentation can be a good way to compare POS software solutions, to see which works best, which is more suited to the needs of a business and which is more supported with customer service resources. We are happy to place our knowledge base resources alongside those for any other POS software, so that retailers considering us can also consider the documentation we provide to our customers.

Where possible in providing advice we take a numbered, step by step, approach. we have found this makes it easy for people learning new facilities. They like to know each step of the way, so that is how we write it – when appropriate.

For those who want, there is also personal training, human delivered training – specific to the needs of a business. This is complimentary to our written POS software documentations.

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Small business retail advice: How a local small retail business can compete with a big business

July 21, 2022
3 Min read
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When it comes to retail, there are two types of businesses: the big guys and the small shops. The big guys have more resources, which gives them a competitive edge. However, this doesn’t mean that small shops can’t compete with them. In fact, there are several things that small shops can do to level the playing field. In this blog post, we will discuss some of the strategies that small shops can use to compete with big retail businesses.

One of the most important things that small shops can do to compete with big retail businesses is to provide a unique customer experience. Big retail businesses are often focused on volume and efficiency, which can lead to a impersonal customer experience. Small shops, on the other hand, have the opportunity to create a more personal and intimate customer experience. This can be a major differentiating factor for small shops.

A good customer experience flows from structure in the business, workflow structure, which is often guided by POS software. Here at Tower Systems we offer specialty retail business POS software that helps guide workflow, and through this the customer experience … with consistency, certainty and efficiency.

Another way that small shops can compete with big retail businesses is by being more nimble and responsive to customer needs. Big retail businesses often have cumbersome bureaucracy that slows down their ability to respond to customer demand. Small shops, on the other hand, are often able to be more agile and adapt to customer needs more quickly. This can give small shops a significant competitive advantage.

In our POS software, special customer orders are a breeze.

Finally, small shops can also compete with big retail businesses by offering products and services that the big guys don’t. Because they have less resources, big retail businesses often have to be very selective about the products and services they offer. This means that they often don’t offer products and services that cater to niche markets. Small shops, on the other hand, have the opportunity to fill this void and provide products and services that the big guys don’t.

Knowing what sells with what, knowing stock turn, knowing about sell-outs, spotting trends early … these are all ways smart POS software can help local small business retailers stay ahead of bigger businesses.

By using these strategies, small shops can level the playing field and compete with big retail businesses. So if you’re a small shop owner, don’t be discouraged. There are plenty of ways you can compete with the big guys.

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How to motivate retail employees in a local small business shop

July 18, 2022
2 Min read
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One of the most common challenges that small retail business owners face is employee motivation. It can be difficult to keep your team members engaged and enthusiastic, especially if they are dealing with bored customers or challenging tasks. However, motivated employees are essential for a successful business, so it’s important to find ways to keep them inspired. Here are a few tips to help you motivate your employees in a small retail business:

  • Encourage employee input and ownership: Make sure that your employees feel like they are part of the team and that their opinions are valued. Encourage them to take ownership of their work and give them the opportunity to contribute to decision-making.
  • Create a positive work environment: A positive work environment is essential for employee motivation. Make sure that your workplace is clean, comfortable, and organized. Encourage open communication and positive reinforcement.
  • Offer incentives: Offering incentives is a great way to motivate employees. Consider offering rewards for meeting sales goals, completing tasks, or providing excellent customer service.
  • Provide training and development opportunities: Employees who feel like they are learning and growing are more likely to be motivated. Offer training and development opportunities to help your employees reach their full potential.
  • Show appreciation: Showing appreciation is a simple but effective way to motivate employees. Take the time to thank your team members for their hard work and dedication. Let them know that you appreciate their efforts.

Most important, however, is how you motivate yourself. Retail; business owners are the leaders, they set the exam able, the tone and the pace of the business. Motivation can be picked up from watching them, working with them.  So we say the most important advice is to work on motivating yourself, so you can be an encouragement for others.

By following these tips, you can create a motivated and productive team in your small retail business.

Tower Systems can help local small business retailers motivate staff by providing software that encourages efficiency and facilitates day to day enjoyment working in the business. This is software that helps the business provide good customer service, which in itself is motivating.

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Tips for a good POS software help desk experience

July 16, 2022
2 Min read
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Calling a POS software help desk, or any help desk for that matter, can be a challenging experience. It’s important to know that no two help desks are the same.

We have put together some tips for a good help desk experience. These are designed to be useful in any situation:L

  1. Make sure you’re prepared before calling – have your account number and password ready.
  2. Be polite and respectful to the help desk representative, even if you’re frustrated. be sure to tell them who you are.
  3. Explain the problem as clearly as possible, and be patient while they try to help you. Don’t interrupt once they start responding to what you have said.
  4. Thank the representative for their time once the problem has been resolved.
  5. If the problem can’t be fixed over the phone, ask for instructions on how to proceed.
  6. Follow up with a thank-you email after the issue has been resolved.
  7. Consider leaving a review of your experience.
  8. If the call was not satisfactory, let the company know, so they can guide improvement.
  9. Oh, and if you are at the counter in the shop, don’t expect them to hold while you serve customers.

Good customer service relies on good engagement from both sides. Customers need to be able to articulate their needs clearly, and customer service representatives need to be patient and attentive listeners.

Furthermore, both parties need to be respectful of each other’s time.

One of the most frustrating things about poor customer service is feeling like the representative is rushing you off the phone or not taking your concerns seriously. On the other hand, representatives should be efficient in order to minimize wait times for customers. In short, successful customer service engagements require effective communication and a mutual commitment to courtesy and respect.

Every day here at Tower Systems we interact with our customers, mainly on the phone. We are grateful for the opportunity to help. It all begins with listening, which is followed by providing advice that we expect will help. Often, the help we offer is from existing content we have that has been tested. We prefer to offer a proven solutions from that everyone wins.

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POS software company transparency

July 15, 2022
1 Min read
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A few weeks ago we hosted another Zoom meeting for our POS software customers, which we recorded as the majority of customers from your 3,000+ strong community will access the video rather than be with us live. We shared the video and it;’s been a hit. Here now, for others to see, is POS software company transparency in action as we show a brand new software facility, take questions and feedback on it, and engaged in an open Q&A.

The update to which we refer is out, and getting plenty of love, for which we are grateful.

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When was the last time your POS software company sent you a newsletter in the mail?

June 6, 2022
2 Min read
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Yes, mail is so yesterday for many. But, for some, mail is a wonderful way to receive information and advice. That’s what plenty of our local small business retail customers tell us. That is why, here at Tower Systems in mid 2022, we continue to publish a regular customer newsletter in print form, and post it to all customers, free.

This latest POS software customer newsletter is our third for this year. each newsletter includes advice, help and more … designed to help our POS software customers gain more value from using our POS software.

The newsletter gives them something to put on the notice board or to share with others. It gives them something to read anytime, anywhere.

We will keep producing print newsletters as long as our customers tell us they are of value to them. The newsletter is another point of personal customer service.

Each newsletter we send includes this important box of information, reminding our customers of easy contact points:

Tower Systems also sends a weekly customer email with advice and suggestions on best practice use of our software. Plus, we have social media access points as well as direct access for our customers through our website portal. We want to ensure we are where our customers need us to be, when they need us. The print newsletter plays a role in that and we are grateful to be able to produce this and provide it to our thousands of local small business retail customers at no cost.

We see too many software companies, especially POS software companies, de-humanising contact. Retail is personal. POS software, as a retail service, needs to be personal.

The more contact we have with our customers them more we understand the pathway forward for our software.

This matters.

Each time we send out a print newsletter we receive feedback. It is wonderful seeing customers discover something from the print newsletter that we expected everyone to know and understand.

So, yeah, sending a print newsletter is old-school. we are proud to do it and grateful that our customers engage with it. We understand that retail is personal and are committed to offering our customers personal service.

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The best POS software help desk support comes from people who are local, people who understand your type of retail business and your local retail situation

May 16, 2022
3 Min read
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Too often today, businesses situate their call centres and help desks off shore, in a place where labour costs less. The key requirement in those settings is that someone can read off a script.

Small business help should not come from a script. It should start with listening. From that flows questions and conversation.

Understanding the query or need is key to helping someone, anyone.

Here at Tower Systems, our POS software help desk is Australian based, serving retailers in Australia. We are proud to be local, to offer local support that is delivered by people who live here and understand local business. We also have a team member in New Zealand, where we also have customers.

Too many POS software companies selling to Aussie retailers do not have local help desk support.

We are grateful to be in the position of delivering local service and support to our local retail community.

We support shop local as a company and encourage retailers and others in business to shop local. This is why we pitch today that when you talk with our help desk you are talking with an Aussie, someone who knows local business, local retail and can speak to local needs. Yes, local really does matter.

To keep jobs in Australia and help the Aussie economy to come out the other side of the coronavirus pandemic, shopping local matters. This is why we urge retailers to ask the question abut the location of POS software help desk personnel. While we feel for call centre staff in India, Pakistan and elsewhere, now is the time when local matters.

Now, we do have one caveat for this. We have a help desk team member, an Aussie, living and working in New Zealand. But that’s okay as we have a ton of customers in New Zealand. And, hey, we consider Aussies to be Kiwis and Kiwis to be Aussies

If you are in a local retail business and considering POS software for the business, check out where there trainers and help desk team members are located. Make sure that the company you are considering doing business with is supporting the local economy as much as you want your local economy to support your business. These things matter in terms of the truth of your own shop local pitch.

Shop local and support the local economy. It ripples out from your business to the town to the state and to the country. That is how we see it an how we try and live our lives here at Tower Systems, a proud local Aussie POS software company.

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5 steps to cutting shopper theft in any retail business

May 2, 2022
3 Min read
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We are often asked for advice on reducing shopper theft in retail, because of experience advising on this in the past and because off our service as expert witnesses working with police, prosecutors, insurance companies and retailers.

We are an engages POS software company, offering services beyond the POS software itself, helping local small business retailers to reduce overheads, lift shopper theft overheads.

So, with that in mind, here are: 5 steps to cutting shopper theft in any retail business

1. Understand why shopper theft happens

Retail businesses are often targeted by thieves because they offer merchandise that is easily portable and typically not well secured. To reduce shopper theft, it’s important to understand why people steal from retail stores in the first place. Common motives include financial need, opportunity, and addiction. Understanding comes from knowing for sure what is being stolen and, as much as possible, when.

2. Improve store security

One of the best ways to reduce shopper theft is to improve store security. This can be done in a number of ways, including increasing the visibility of employees, installing surveillance cameras, and using security tags on merchandise. One good step to security is where you place often stolen items.

3. Train employees

Employees are often the first line of defence against shopper theft. By training employees to be aware of potential theft and how to prevent it, you can reduce the chances of theft occurring in your store. Training should start with transparency as to what is being stolen. This can create a goal for the team, to reduce it.

4. Use technology

There are a number of technological solutions, like POS software from Tower Systems, that can help reduce shopper theft, including retail security systems and loss prevention software. These solutions can help to deter thieves and make it easier to catch them if they do steal. It starts with understanding, and the Tower Systems POS software solution can provide this.

5. Be proactive

The best way to reduce shopper theft is to be proactive about it. This means being aware of the signs of theft and taking steps to prevent it from happening in your store. By taking these steps, you can keep your retail business safe from shopper theft.

If you follow these tips, you can cut shopper theft in your retail business and keep your store safe. Remember, the best way to reduce shopper theft is to be proactive and take steps to prevent it from happening in the first place.

While complaining can make you feel better about a situation of shopper theft, actions are what matter. Tower Systems offers its POS software customers a structured approach to reducing shopper theft. It’s part of the comprehensive site local retail POS software support services provided by the company.

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Real people make and support POS software for real local retail businesses

February 23, 2022
1 Min read
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We kinds smile when we see POS software companies use avatars on their website. here at Tower Systems we prefer to be authentic, showing ourselves for it’s us who will serve you. Well, us and and awesome team of software developers, help desk people, trainers and back office admin people.

Here’s a video we made recently where we speak to this authenticity.

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Personal customer service is a valuable difference from our POS software company

February 16, 2022
3 Min read
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What’s happening today and every day at our POS software company Tower Systems is a perfect example of personal and authentic service mattering.

Our POS software help desk is open, calls are being answered by humans who work directly for us, locally and not through some offshore low labour cost call centre. Our customers are getting to speak with real people who know our software and understand local retail.

That our POS software customers can do this without going through a call centre or a computerised phone systems that gets you pushing button after button. They can also reach us through a private Facebook page, a customer engagement area of our website or through other social media platforms. We make POS software customer service access easy.

Personal service matters in retail and in businesses that support local retail. We are grateful to be able to provide this level of personal service to our local small business retail customers.

We know that being accessible is key to a good customer service experience … from pre sales to sales to installation to training to support to accounts queries. This is why we are so accessible.

It’s a big point of difference in our POS software company, a difference customers tell us they like and appreciate.

A good way to compare POS software companies is to see how many actual names, full names, mobile numbers and email addresses you can find on their website. If they have faith in what they do they will list plenty, especially of their leadership team. If they are not sure of what they offer they will guide behind general details and no or few names.

On our POS software website, prospective customers can watch videos of our team, too, videos in which we talk about our software and show parts of it. No cartoons here. rather, we publish real people from the business, real members of our team speaking to what we offer and how it may be of service. This is important as authenticity is key from a POS software company.

Now, to be sure that contact is easy, here is some of what we include in every customer email and newsletter …

  • MANAGEMENT.
    • CUSTOMER SERVICE MANAGER: csm@towersystems.com.au.
    • CHIEF OPERATING OFFICER. Gavin Williams. 03 9524 8000. Email gavinw@towersystems.com.au.
    • CEO: Mark Fletcher. 0418 321 338. Email: mark@towersystems.com.au.
  • SALES. Please call 1300 662 957 or email sales@towersystems.com.au.

We make contact easy and direct. It’s a key first step in any good POS software customer service experience. This is especially true and important for local retail POS software.

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Staying close with our POS software customers

January 12, 2022
1 Min read
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We posted a print newsletter to our customers early last week.

While weekly email is our prime outbound contact, we find a regular print newsletter is appreciated by plenty. We have some terrific news to share about 2022 plans as well as a resider of our customer service contact points and more.

Being accessible to our small business retail customers is key, and even more so in the disrupted situation of local business today. As a human contact business and this newsletter is another example of our commitment.

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Small business POS software help desk coverage over Christmas and the New Year

December 24, 2021
1 Min read
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The Tower Systems POS software help desk will close at 12 noon December 24 and reopen at 8:30am December 29. Here is what we announced first to our customers early this month – the Christmas New Year hours (In Australian eastern Summer Time):

  • December 24. 7am to 12 noon.
  • December 25. Closed.
  • December 26. Closed.
  • December 27. Closed.
  • December 28. Closed.
  • December 29. 8:30am – 5pm.
  • December 30. 8:30am – 5pm.
  • December 31. 8:30am – 2pm.
  • January 1. Closed.
  • January 2. Closed.
  • January 3. Closed.
  • January 4. 8:30am – 5pm.
  • January 5. 8:30am – 5pm.
  • January 6. 8:30am – 5pm.
  • January 7. 8:30am – 5pm.
  • January 8. Closed.
  • January 9. Closed.
  • January 10. 7am – 6pm.

The Tower Systems help desk after hours numbers and escalation points will continue to operate throughout.

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Tower Systems POS software help desk Christmas and New Year hours

December 24, 2021
1 Min read
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The Tower Systems POS software help desk will close at noon December 24 and reopen at 8:30am December 29. Here are the Christmas New Year hours (In Australian eastern Summer Time):

  • December 24. 7am to 12 noon.
  • December 25. Closed.
  • December 26. Closed.
  • December 27. Closed.
  • December 28. Closed.
  • December 29. 8:30am – 5pm.
  • December 30. 8:30am – 5pm.
  • December 31. 8:30am – 2pm.
  • January 1. Closed.
  • January 2. Closed.
  • January 3. Closed.
  • January 4. 8:30am – 5pm.
  • January 5. 8:30am – 5pm.
  • January 6. 8:30am – 5pm.
  • January 7. 8:30am – 5pm.
  • January 8. Closed.
  • January 9. Closed.
  • January 10. 7am – 6pm.

The Tower Systems help desk after hours numbers and escalation points will continue to operate throughout.

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Log4j advice for small business retailers from our POS software company

December 17, 2021
1 Min read
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Here is part of the advice we shared with our POS software customers yesterday about the Log4j exposure:

The Australian Cyber Security centre has published comprehensive information and advice about about the Log4j zero-day flaw. We recommend you read this.

ZDNet has also published a good explainer.

Our Retailer POS software is free from this exploit as we make no use of Java whatsoever. On your network, however, you may be at risk. Some routers, for example, use the problematic code. We are checking all our internal systems and hardware that could be exposed. Our hosting partners are doing the same.

Here’s what you need to do: Run every security update you are told to run, and do this for the next few weeks. If you can, check for security updates for your routers and other devices attached to your network.

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Melbourne Cup day POS software support

November 2, 2021
1 Min read
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It’s Melbourne Cup day today and o0ur head office is closed. But fear not, our POS software help desk team is here for your assistance. All our numbers are live and working, ready for your calls.

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Supplier electronic invoices and stock files easy with POS software from Tower Systems

October 29, 2021
2 Min read
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Through our Tower Systems POS software we make it easy for local small business retailers to load electronic invoices and supplier stock files and inventory images provided by suppliers.

Our approach follows worldwide standards in this regard, and has done so for many years.

We will work with any supplier to facilitate ensuring their electronic invoices, stock files and image files are easily loaded through our POS software for the retailers we partner with.

Our work includes helping suppliers to tune files for easy loading. We do this work for no cost to retailers or suppliers.

By loading electronic invoices, stock files and product image files, retailers are able to load more accurate data into their Tower Systems POS software and this benefits their business as well as their customers and their suppliers.

We have worked with suppliers across many different specialty retail channels and through professionally structured EDI processes to more loose or free flowing links. We can tailor our approach to what works best for suppliers and for the retailers they supply.

We are used to working with large supplier IT departments right through to sole trader suppliers who have no It department. Our help is universal, regardless of size. Our focus is on serving the needs off our POS software customers. This is paramount to us.

As our work has evolved to include delivering POS software connected websites, we have focussed more on accurate product descriptions as well as product images, to make it easier for retailers to transact online through accurately representing products.

Our work has included with suppliers in the following product categories: bikes, jewellers, garden centres, fishing, homewares,  toys, games, sewing, gifts, newspapers, magazines, stationery, firearms, confectionery and more. It is a diverse mix of suppliers we have worked with and helped.

By helping small business retailers to access electronic invoices, stock files and product image files, we help these local retailers and their suppliers. We are grateful to be of service.

Tower Systems serves more than 3,000 local retail businesses in New Zealand and Australia with specialty POS software made for a variety of specialty retail settings.

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AFL grand Final holiday

September 24, 2021
1 Min read
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It’s crazy, but, hey, we’ll take it. Today is a public holiday here in Victoria for the AFL Grand Final, which will be played tomorrow in Western Australia. Crazy! But like we said, we’ll take it.

So, all Victorian based Tower Systems team members are off.

It’s business as usual though as we have enough team members working outside Victoria who can provide awesome customer services and sales assistance.

If you need us, we’re here to help. Our office numbers are working as are our after hours numbers.

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Discounted POS software training for new owners of retail businesses using Tower Systems POS software

September 21, 2021
2 Min read
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Tower Systems offers discounted personal training for new owners of retail businesses in which the Tower Systems POS software operates.

This new owner training offers these new business owners the same level of training that a new customer of the Tower Systems POS software received.

While the vendor of a retail business should fully train a new owner in all aspects of running the business, often we find there is little training provided on how to properly use our POS software. This is why we offer a new owner POS Software training package, to ensure you are properly trained in the software.

Two days training is our recommended minimum for those new to our software. Usually, this costs $2,200 (inc. GST). SPECIAL OFFER: we offer you this 2-day package discounted.

This is a prepaid service. The training is delivered remotely, by one of our training specialists. It is tailored to each specific type of retail business.

The training will cover entering data, managing data, handling electronic invoices, setting up loyalty tools, reporting, bulk data manipulation, data security, backup, POS screen layout and more.

This training is exactly what we provide to new customers. It is an investment in the business and the future decisions you could make based on data managed by our software.

This training is not mandatory for new owners, not required. It is recommended, though. It provides each new owner with a level of knowledge they will find useful to get the most out of using the Tower Systems POS software in their retail business. And, that is out goal – to help them get value from the software.

It its easy for a business owner to think they know it. the thing is, none of us know what we don’t know. This is why the comprehensive new owner training is vital to any business owner if they are serious about running their business.

The Tower Systems new owner POS software training is another solution from us serving the needs of local small business retailers, helping them run more enjoyable, successful and valuable retail businesses.

We are grateful to our team of POS software specialists to be able to offer this.

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