New stock files for Tower Systems POS software users

Tower Systems has tested and loaded the following stock files to its website for use by retailers using its Point of Sale software:

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Easy selling by volume helps retailers drive sales

IMG_9821The Point of Sale software offered by Tower Systems offers retailers the ability to sell products at priced set by the volume of an item purchased.

The flexibility in pricing allows retailers to be flexible on the shop floor in a structured way than can guide volume purchases. This is especially useful in garden, homewares and gift retailing – three areas where Tower Systems shines with retail channel specialist software.

This is another way Tower helps retailers grow their businesses.

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Total cost of ownership of POS software over three years key for retailers to consider

Tower Systems has won more newsagency software business this week on the back of a total cost of ownership comparison.

By demonstrating that it is more cost-effective to install our best-practice industry standard software than to keep using existing, and what we’d consider lesser, software, newsagents change.

Newsagents and other retailers need to consider the total cost of ownership of software – that is, the support fees and other fees that are necessary to keep newsagency software working. As happened this week, Tower Systems delivers what newsagents want.

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Newsagency software market share has benefits for newsagents

More and more newsagents can see the value of partnering with a newsagency software company with substantial market share. Through more free training opportunities, more supplier integrations, a broader range of business assistance services and more regular newsagency management workshops, Tower Systems provides an valuable suite of differences for its newsagent user community.

Not resting on the success of these additional services, Tower is leading in new facilities for newsagents, facilities that leverage its market share and provide newsagents with even more reasons to switch to Tower.

Key to the Tower offer today is the flexibility and ability in the software to evolve with the needs of newsagency businesses. This provides newsagents with choices over the direction of their business, using the software to guide choices on new directions.

Owning newsagencies ourselves helps us serve newsagents in the area of business planning in ways that are unique among newsagency software companies.

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POS software for non technical people

Tower Systems offers jargon free training in its POS software, making it easier for non technical people to learn the POS software.  Offered one on one, in group sessions, online, live in-store … this plain English (or mandarin if you prefer) training makes it easy for people who are not IT savvy to learn this software.

Dealing often with first time business software users, Tower Systems has a gently approach to training that respects people and their use of the software. There is no judgement for a lack of knowledge, no pressure to learn at an advanced pace.

The jargon free approach extends beyond training. The Tower Systems help desk talks with people everyday who appreciate receiving help in terms they can understand and without the need to be a computer expert.  This is the company’s customer service commitment in action – serving small and independent retailers with easy to use POS software backed by excellent customer service.

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POS software helps family businesses nurture and share intellectual property

The Tower Systems Point of Sale software helps business owners encode and share information about how the business operates. recording intellectual property about the operation of a business and making it accessible to those working in the business makes it easier for family members to grow into the business and stay close to how the family has done business over the years.

Family businesses are different to non-family businesses. They are often run on a different basis and with different goals. Having software that enables to recording of business rules and processes makes it easier for these businesses to track and manage how things are done and thereby to continue family traditions if important to the business.

The Tower software offers a range of mechanisms through which business processes are recorded – guiding those coming into roles and needing to follow tradition.

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A behind the scenes look at how our POS software company rolls our a major software update

Here is an internal communication sent by our Managing Director to all Tower Systems team members last week in advance of wider release of a major POS software update. We share this here to show how internally we are committed to the quality and engaged customer services we promote in our marketing pitch:

The next two months will present us with many challenges and opportunities as our customers load and engage with 2.6. For many in the company you will face new experiences as this is the biggest update ever in the history of the Retailer product.

There will be people who blame things on the update that have nothing to do with the update.

Many will not read the instructions prior to loading the update.

Most will be nervous.

Plenty will be happy with what’s in the u0date and some will want more changes urgently.

Others will say their systems are slower as a result.

Some will realise that they need to upgrade their hardware.

Please actively listen to what people have to say, make sure they know you are listening to them – even if what they are saying has been said to you many times before by others. People calling about the update is what we are here for. We promise them we are not your average software company. We promise to listen to them and serve their needs. This is where your contact, each contact, is vital.

While Ben owns 2.6, it is on all of us to serve our customers as they install, learn and start to use 2.6. Their experience will depend on each of us. What they think about Tower Systems for the future will depend on each of us.

Thank you in advance for your commitment through what will be a busy and challenging time.

We are committed to providing an enjoyable experience for our customers. This email and the considerable training of our team which preceded it is further evidence of that commitment.

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Smart POS software helps retailers manage card pockets

cardpocketsMore and more greeting card retailers are using the smart reporting in the Tower Systems POS software for reporting on card sales down to a granular level.

Developed with renowned card experts and engaged retailers, the exclusive reporting in the Tower Systems software enables greeting card retailers like newsagents and card and gift retailers to report on card sales more immediately and valuably than is often available from the greeting card company.

This reporting has been enhanced following field use to make it more valuable to retailers when they are working with their card suppliers.

This report is another example of what sets our software apart and why our retailers love what they can achieve with it.

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POS software update roll-out loved by retailers

Tower Systems is thrilled with feedback from retailers who have started using the new version of its POS software.

With more than 300 enhancements, this new release is the most significant software update in ten years. It delivers to the close to 3,000 small business retailers who partner with Tower valuable new tools which many will use to grow their business.

While customers are enjoying getting to know their new software, the Tower team is well advanced on the next release.

 

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Smart retailers use their POS software receipt to show savings

receiptsavingRetailers using the POS software from Tower Systems have many options for for reinforcing the value of shopping in the business – like including a personalised note on the receipt showing the saving achieved with this purchase.

The image shows one such saving note on a receipt produced by the software. The note is produced as a result of rules setup by the retailer using the software.

The You Saved $6.55 message is strong. It’s reinforced by That’s a saving of 6%. this messaging pitches the retail business after the sale is down, when the shopper is home and unpacking their purchases.

This is another way Tower Systems is helping small and independent retailers to compete with major retailers.

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More newsagents switch to newsagency software from Tower Systems

Twenty newsagents have switched from other newsagency software to the newsagency software from Tower Systems so far this year. This includes 12 businesses that have switched from POS Solutions.

More newsagents have contracted to switch and will make the move in the next few weeks.

As the newsagency channel evolves, Tower Systems has evolved its newsagency software to provide flexibility for those keen to explore other areas of their businesses.

Serving close to 1,900 newsagents, Tower Systems has around 65% of all newsagents with newsagency software as its customers.

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Tower Systems working with publishers on new initiative for newsagents

Tower Systems has commenced work on several new initiatives to help better align the businesses of newsagents and newspaper publishers. Two projects are under way with a third expected to commence soon.

With close to 1,900 newsagents in the Tower newsagent community we have the critical mass and geographic concentration publishers are looking for in regional and other targeted campaigns.

There are some exciting initiatives coming to help newsagents grow this side of their business.

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Brisbane newsagency software user meeting this morning

We have a team in Brisbane at the River View Hotel for our Brisbane newsagency software user meeting today. This looks set to be a terrific session where we will cover what’s in our next major newsagency software update as well as providing training on some excellent business-building facilities recently released in our software.

We help newsagents grow stronger and healthier businesses.

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Promoting PayPal as a POS software payment option in-store

paypcomingPayPal is helps partner retailers to promote PayPal as a payment option in-store with collateral and other promotional material and help to drive shopper engagement. Their in-store commitment is another way of helping retail partners to drive business through using PayPal itself as a means of reaching out to new prospective customers.

Our integration with PayPal is at for forefront of integration technology. In our marketplaces we are first to market – driving good business outcomes.

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POS software user meetings help small & indie retailers get more form POS software

usermeetTower Systems next week starts a national capital city newsagent user meeting tour to provide newsagents with wonderful learning opportunities, marketing insights, newsagency management advice and other content that will add value to the Tower relationship with newsagents.

While travelling on the national roadshow, Tower will make its leadership team available to other users for one on one discussions and assistance as the company demonstrates its commitment to meet with customers.

Access to the user meetings is open to any newsagent. It’s free, breakfast included.

Numbers are limited. Booking is essential.

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More suppliers offer Tower Systems customers access to electronic invoices

Tower Systems has brought on more suppliers offering access to electronic invoices. We are not announcing company details here however as the list is commercially sensitive in that we have done the work with some suppliers to get them on board and we;re not about to help competitors catchup.

Being the only POS software actively engaged with suppliers at specialist trade shows, speaking at supplier conferences and engaging in other supplier events helps us leverage the opportunities for our customers.

The latest suppliers to come on board will be appreciated by many of our customers.

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Tower Systems helps newsagents sell more magazines

nxTower Systems working with Pacific Magazines has released a receipt based coupon for promoting the WIN A SHOPPING SPREE competition currently running in nexus newsagencies across Australia.

Coupons like this on receipts can deliver excellent incremental sales for newsagents.

The coupon is available for any newsagent.

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Tower Systems announces national user meeting tour

usermeetTower Systems earlier this week announced details of a national capital city newsagent user meeting tour to provide newsagents with wonderful learning opportunities, marketing insights, newsagency management advice and other content that will add value to the Tower relationship with newsagents.

While travelling on the national roadshow, Tower will make its leadership team available to other users for one on one discussions and assistance as the company demonstrates its commitment to meet with customers.

Access to the user meetings is open to any newsagent. It’s free, breakfast included.

Numbers are limited. Booking is essential.

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Smart POS software helps retailers balance end of shift

knoweosThe end of a shift in retail is an important time as it brings together data, cash and other informations and insights about the business. It can feed seamlessly into xero and other accounting packages and it can provide guidance comparisons on trading. In the Tower systems Point of Sale software retailers are able to achieve plenty through end of shift (EOS) processes.

Tower Systems helps its retailers get more from the end of shift processes through wonderful live training opportunities as well as through a deep well of knowledge in our knowledge base. A search this week shows there to be 83 articles. This includes professional training videos.

Our customers love our knowledge base resource as it is interactive. They can comment on knowledge and give us a thumbs up – that’s what the green thumbs indicate.

Our knowledge base is the envy of some competitors. It’s a reason some retailers switch to tower – once they see the help available 24/7 and compare it to what they have had access to they love the professional approach we have taken.

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Tower Systems meets with Lotterywest retailers

Tower Systems is grateful for the opportunity of meeting with Lotterywest retailers in Western Australia yesterday to speak at a business development and management workshop.

Organised by Lotterywest, this session offered participating Lotterywest retailers an excellent learning opportunity on current best=practice in the areas of driving business efficiency, increasing the basket and making better quality business planning and management decisions.

Based around real-world stories and real business data, the session offered practical insights that the Lotterywest agents were able to take away for immediate use in their businesses.

Tower Systems appreciates the support of Lotterywest and the work they did in getting retailers to attend and participate. The result is better informed retailers with athirst for access to business data they can trust and on which they can build more valuable businesses.

Through its supplier relationships work Tower Systems is able to offer retail business suppliers a range of connectivity and management options which which they can build more valuable relationships with their own retail partners. Tower Systems has a role in the company dedicated to supplier relationships.

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Newsagency software enhancements serve News Corp. changes

The 1,900+ newsagents using the newsagency software from Tower Systems have access to a terrific new software update that includes enhancements in sharing of data with News as is required of some newsagents in their contract with News.

News representatives approached Tower with a change to the requirements in data sharing as part of our commitment to serving newsagents and their suppliers. The work was done to exactly meet the standards changes from News Corp.

The changes are available to all Tower Advantage<sup>TM</sup> customers.

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