The POS Software Blog

News from Tower Systems about locally made POS software for specialty local retailers.

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POS software installation video helps small business retailers

March 11, 2015

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Tower Systems has released a professionally produced video of a recent ten-store installation of our POS software.

The goal of the video was to demonstrate the professional approach by the company and its people to installations. The video shows a calm, structured and professional approach to training that small business retailers can trust.

This latest video is another helpful resource from the team at Tower Systems. we are grateful to all who participated including our customers and their employees.

Tower Systems is sharing the video with sales prospects and others as part of a different approach to guiding people to make the right choice for their business when selecting a POS software company with which to partner.

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Help for small business retailers doing it tough

March 10, 2015

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Tower Systems has published a special report for small business retailers on tactics and strategies they can use to help navigate tough times. This report draws on years of experience working with small business retailers across a range of retail channels. The advice is ready to use, often without the need for POS software technology.

While developed as part of the Tower Advantage^TM suite of services, Tower Systems has made the advice widely available to all retailers.

We appreciate the feedback from retailers which has guided further development of this small business assistance advice.

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Public holiday POS software support

March 9, 2015

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With today a public holiday in VIC, TAS, SA and ACT, POS software company Tower Systems has support coverage for its customers operating through our usual lines. Our usual help desk service is backed up, as always, with our 24/7 all hours service. Plus our senior management escalation contact points are up and running.

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Sunday retail management advice: being optimistic about small business retail

March 8, 2015

2 Min read

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In almost all data we get from small business retailers we can find reasons to be optimistic. It could be shopper traffic, basket depth, unit sales for a product category, comparative supplier performance or any number of other data points, researching business performance data provides us with insights which can encourage optimism.

Optimism matters in small business retail. However, it is not something to fake. We look for truth in the data and more times than not we can find reasons for hope and excitement for a business.

In one case recently we were asked to help a business doing it tough. In their data we found information about a segment of the business around which they were able to build a series of positive steps for further improving the business.

One step is all it takes to move a business forward and often in your POS software managed data you can discover what that next step could be.

Our job as a POS software company is to help uncover these opportunities, to show you small steps you could take to build optimism and for your business.

We often find optimism where business owners are not looking and even the faintest glint can be like wind in your sails.

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POS software cloud backup service offers retailers better quality of life

March 7, 2015

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While retailers using the Tower Systems POS software have had access to cloud data backup services for years, it is the company’s recently released subscription service that retailers are embracing. It’s fast, easy to setup and seamless in approach.

Prior to the release of this new service last year we tested it in our own shops for months to establish the most appropriate settings. the result is a service retailers love.

Created as a self-serve option for our customers, this backup service is one of a range of backup options. Tower Systems customers can setup their own cloud backup service, then can even backup to drives and USB sticks. The options are broad and easily selected.

Using the new service is one customers love because it comes with double security. Plus it offers owners peace of mind as employees cannot change or tamper with the backup. It delivers security over data in a way that matters to small business.

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Specialised POS software helps adult shops trade within the law

March 7, 2015

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Adult shops have specialist business management needs. The Tower Systems adult shop software offers marketplace specific facilities for meeting these specialist needs.

From age checking to product care notes to special orders to return/credit tracking – the Tower Systems adult shop software offers the specialist facilities needed to properly serve the needs of these specialist businesses.

With plenty of adult shops using the software, Tower can provide reference sites, sites which have helped us fitness the software to its position in the marketplace today.

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Professional POS software hosting offers peace of mind for retailers

March 6, 2015

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Tower Systems has partnered with a respected off site server fame facility to offer retailers a secure and safe server access service. Eliminating the need for locally hosted services requiring local expertise and attention, this service leverages expert attention from a business which offers such facilities to major companies.

With best-practice up-time, speed, built in redundancy and other benefits, this approach to hosting is perfect for retailers who want to focus on retail and not be bothered by technology maintenance and support. It is ideally suited to businesses with multiple outlets and is available in a diverse mix of locations.

The service partnered through Tower Systems is up and running and serving businesses with time savings and other benefits. The company launched the service quite some time ago.

This is another Tower Advantage^TM.

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POS software loves the Microsoft Surface

March 6, 2015

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Our POS software loves the Microsoft Surface and retailers love our POS software on the Microsoft Surface. We have had the pair on show at five trade shows over the last two weeks covering gift shops, jewellers, toy retailers, pet shops and newsagents.

Retailers are choosing the Microsoft Surface for use on the shop floor, in a warehouse, at trade shows and from home. It’s portable, slim yet fully functional. It is an ideal solution for many business situations.

Having it at the various trade shows has enabled us to show off what we can do with the software beyond the traditional counter top register and how we can help retailers in a variety of mobile situations.

Flexibility is key to good POS software and Tower Systems has been demonstrating this at many events in recent weeks.

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How long should you wait for your POS software company to call back

March 5, 2015

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At the Toy Fair in Melbourne yesterday, where we are demonstrating our Toy Shop software, we heard from a user of other POS software that they usually wait two days for a help desk call to be returned. That is unacceptable customer service in our view.

The majority of calls to our POS software help desk are taken when a customer calls us. Our customers can set their own call priority and thereby their own call back parameters.

No calls are left unanswered for two days, not even one day. We understand retailers call when they need help and our goal is to deliver professional help in a timely manner.

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Gift tags help gift and jewellery retailers professionally represent product

March 5, 2015

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Thanks to flexible and smart gift tag facilities, the Tower Systems gift shop software helps retailers to present product tags of quality and professionalism which demonstrate a product care shoppers love. Developed in consultation with many retailers, these tags are loved.

The highly customisable tags offered through the Tower Systems software offer retailers more control and flexibility in how they represent what they sell.

A cheap price label or price tag can turn a shopper off a product whereas a professional and personal tag can make a product far more appealing.

This is another Tower Advantage^TM from Tower Systems.

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Free POS software training helps retailers improve productivity

March 4, 2015

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The weekly free POS software training opportunities offered by Tower Systems continue to attract retaill business owners and their employees who want to get more from their software investment.

Our outcome-focussed training is proving to be a hit with retailers as it offers practical advice without tech-jargon.

This session on productivity helps retailers where it matters: at the counter.

Tower Systems is grateful to wonderful customer support in participating in these sessions.

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Smart POS software helps retailers connect to web stores

March 4, 2015

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Retail is everywhere and smart retail management software helps retailers to embrace trading everywhere.

The Tower Systems POS software has a flexible webstore interface which allows for a common inventory file between online and high street presences of a retail business, linking two types of retail operations into a single and more easily managed single data view. This is important in helping retailers operating online and offline to efficiently manage their businesses and the inventory they hold.

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POS software on show at 2015 Melbourne Toy Fair

March 3, 2015

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The Tower Systems stand at the 2015 Melbourne toy Fair has been a hit this first day of the fair. Our Toy Shop Software is proving to be popular with toy shops and our POS software more generally is appealing to other retailers. As the only specialist software company integrated with Australian retailers and suppliers at the fair we are having a terrific time.

Toy retailers are loving what we have done already to serve channel specific needs.

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POS software helps retailers avoid out of stocks

March 3, 2015

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The Tower Systems POS software helps retailers in a range of specialist retail channels to avoid product sell outs with reordering assistance through reports and other active functions in the software.

The smart retail management software also issues warnings on the POS transaction screen when selling an item for which stock on hand has reached a trigger point of concern as setup by the business.

Providing multiple touch points advising of an impending or existing out of stock can help retailers to manage inventory for greater profit. This has to be a goal for using POS software in any retail business.

Here at Tower Systems we back the facility with practical advice on how to use these facilities.

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Tower Systems to retailers: we’re here to help

March 2, 2015

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In releasing the new corporate image – new logo, new website, new collateral – we have embraced a new tag line which describes our mission for small and independent retailers.

We’re here to help.

This is our mission – through our software and support services, we are here to help our customers enjoy their businesses more, make more money and make their businesses more valuable.

Our software and associated services are a mechanism through which retailers can experience genuine help. We are grateful to be able to do this.

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Jeweller software shines at JAA Gold Coast conference

March 1, 2015

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Our new jeweller software has been well received at the JAA trade show and conference on the Gold Coast.

With one more day to go we are looking forward to meeting with more colleagues and making new friends. Our stand is in an ideal location and from here we have been able to connect with existing customers as well as new prospects.

We are grateful to the JAA for this opportunity.

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Sunday retail management advice: embrace being small in retail

March 1, 2015

1 Min read

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We’re a small software company compared to the size of software companies around the world. Sure, we serve close to 3,000 small business retailers, but we are small. We like it that way. Small is good. Small of focussed. Small is human and not a number. Small is enjoyably.

Too often we see businesses owners chasing growth, chasing big businesses. We don’t want to be impersonal or disconnected. As a small business we are closer to our customers and more aligned with their needs.

We think a small specialist software company like ours is more likely to be able to fully and usefully serve the needs of small business retailers.

Sure, we are growing. However, there is a difference between growing and being so big you can’t pick up the phone and speak with the owner about anything at any time – like you can here at Tower Systems.

Our retail management tip today: embrace small, it’s a good place.

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Jeweller software on show at JAA conference this weekend

February 28, 2015

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Tower Systems is showing its new jeweller software at the JAA conference on the Gold Coast this weekend.

What is special about this is that Tower Systems exciting innovation to share with jewellers, innovation jewellers can tap into without having to pay extraordinary consulting fees monthly or annually.

This is software hundreds of jewellers in Australia and New Zealand already love and use daily.

Thanks to the active support of our jeweller community, the software is enhanced and even more valuable and useful. If you are at the JAA conference this weekend, stop by and say hello. We’d love to see you.

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The new loyalty POS software loyalty paradigm is a game-changer

February 28, 2015

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Small and independent retailers love the new approach to loyalty on the Tower Systems POS software. At the Gift Fair in Sydney this week retailer after retailer was thrilled to see such a different yet highly manageable opportunity.

While our discount voucher shopper loyalty facilities are not new to our POS software, they are new to many retailers who have only ever heard about points based systems as the way to approach loyalty.

What is unique and valuable about the Tower Systems discount vouchers is the multiple data points at which the retailer can control the value of the voucher printed. The layering approach allows the retailer more control over value and redemption – thereby providing the business with more mechanisms through which to drive business performance.

One retailer told us that they attribute their 10% year on year growth to our discount vouchers and that to achieve this they have given away just over 1% of GP. What makes the facilities even more valuable is the reporting showing shopper behaviour in detail. This helps guide data point tweaking to drive outcomes.

Thanks to the trademarked Tower Advantage^TM, Tower Systems is delivering to retailers and unique and business valuable facility. Exclusivity has its own rewards.

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Permit to Acquire facilities in Firearms shop software

February 27, 2015

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Firearms shop software specialist Tower Systems has started previewing its new Permit to Acquire facilities as part of its user engagement program in advance of setting beta release dates.

The feedback is exciting.

Developed in consultation with firearms retailers and state-based regulators, these enhanced facilities will help firearms retailers more accurately and consistently work within the regulatory framework in Australia.

Firearms shop software sees Tower Systems serve another specialist retail channel. It’s what the company does – helping retailers in specialist channels to more effectively use technology tailored for their needs.

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Smart POS software helps small retailers plan for Christmas 2015

February 26, 2015

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Small and independent retailers are using technology to plan now for a terrific Christmas 2015.

Retailers using the Tower Systems POS software have been busy planning for Christmas 2015, using their software to order for Christmas which is nine months away using data from Christmas which was not even three months ago.

At trade shows, supplier showrooms and conferences, smart reporting tools and computer tablet based real time access helps newsagents to use accurate data for business planning. This results in more accurate purchasing which, in turn, delivers more valuable financial benefits to the businesses.

Tower Systems backs the tools in its software with free training and advice which helps retailers have easy access to the performance data they need. The result is a better outcome for those engaged businesses.

This is another Tower Advantage^TM.

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New POS software stock files for retailers

February 25, 2015

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Tower Systems has tested and loaded the following stock files for retailers using its POS software:

Artwrap February 2015
Pandora Spring Summer 2015
Chocolatier February 2015 stock file

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Newsagency software co. Tower Systems to host newsagency supplier round table

February 25, 2015

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Tower Systems is inviting newsagent suppliers to register to participate in one of two supplier round table discussions we are hosting in three weeks.

We are keen for suppliers to participate in a discussion about the state of the newsagency channel and how they can help newsagents weather rough waters.

The very latest newsagency sales trends by product category will be shared. Data points will include basket depth, basket mix, traffic counts, anticipated store closure rates, growth categories, factors newsagents are considering when contemplating closure.

We decided to host the forum because of the spate of closures already this year and because of supplier representatives talking in negative terms about the channel. There are ways newsagents can grow. Suppliers can nurture optimism and guide newsagents through the difficult times.

If you are concerned about the future of the newsagency channel, come along and participate. It’s free.

Access to the round table is free. Any supplier rep is welcome to attend.

Let’s make the newsagency channel stronger together!

BOOK HERE

Melbourne. March 17, 9am. Best Western, Kew.
Sydeny. March 18, 9am. Bonnie Doon Golf Club, Sydney (near the airport)
Brisbane, March 19. 9am. River View Hotel, Kingsford.

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